Mantra Trilogy

Hotels
•
Mantra
7.5 (2182 reviews)
101-105 The Esplanade , Cairns , AU
+61 7 4080 8000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location (beachfront, close to restaurants, shops, walking distance to amenities)
Friendly and helpful staff in many cases
Large, comfortable apartments and comfortable beds
Convenient for nearby attractions and services
Cons:
Poor room condition: dated fittings, damaged furniture, missing wardrobes/drawers
Cleanliness issues: mould, musty smells, rooms not properly serviced
Pool and some facilities in poor repair (missing tiles, general run-down state)
No/limited parking or difficult parking availability
Amenity problems: inconsistent TV/Wi‑Fi, limited kitchen utensils, occasional lack of hot water
Occasional service/billing/parking mishandling reported

Categories

Cleanliness
4.5
Multiple reviews cite mouldy tiles, musty/damp smells, rooms not being serviced and visible dirt (cups/glasses left), indicating below-standard cleanliness.
Service
9.5
Staff frequently described as helpful and welcoming (help with urgent accommodation, friendly reception), though there are isolated complaints about incompetence and billing/parking mishandling; overall service sentiment is strongly positive.
Location
10
Consistently praised: beachfront/close to restaurants, shops and other amenities; multiple mentions of excellent, very convenient location.
Room Quality
4.5
Several reports of dated, run-down rooms: damaged furniture, missing wardrobes/drawers, leaking showers, poor soundproofing and general need of updating/repairs.
Amenities
8
Mixed: basic amenities (air conditioning, pool, apartment size) are present and appreciated, but issues reported with pool repair/missing tiles, lack of streaming TVs/Wi‑Fi in some rooms and limited kitchen utensils.
Value for Money
7.5
Mixed perceptions: some guests feel the cost is a negative given the room condition and maintenance issues, while others accept the price due to prime location and apartment size.
Food and Beverage
7.5
Standard quality for this hotel tier.
Overall Experience
8.5
Overall mixed but leaning positive due to exceptional location and generally helpful staff; however significant issues with room condition and cleanliness negatively impacted many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Prime Location on Cairns Esplanade
Situated in the heart of the city centre, Mantra Trilogy offers spacious accommodations with private balconies showcasing stunning views of the pool, mountains, or ocean.

Modern Amenities and Facilities
The air-conditioned open-plan rooms feature cable TV, en suite bathrooms, and some even boast fully-equipped kitchens and laundry facilities for added convenience.

Leisure and Convenience at Your Fingertips
Guests can enjoy the lagoon-style swimming pool with mesmerizing ocean views, access the fitness centre, and relax in the outdoor swimming pool. Additionally, barbecue facilities and a tour desk are available for a seamless stay.

Book your stay at Mantra Trilogy now for a memorable experience in Cairns!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note that your payments will be processed by the Mantra Group/SAMARAD; this will appear on your bank statement as Peppers/Mantra/BFree Surfers Paradise. Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in. Please note that rooms are serviced once a week. Please note that this property requires a refundable AUD 200 credit card deposit for hotel room and 1 bedroom apartments, AUD 300 for two-bedroom apartments, and AUD 500 for three-bedroom apartments upon check-in to cover any additional expense charges. When booking for 3 or more rooms, different policies and procedures apply. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

7.5
Based on 2182 reviews
Cleanliness: 4.5
Service: 9.5
Location: 10
Room Quality: 4.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 8.5
M
Michael • solo_traveller • au
9
Had to fine urgent accommodation and staff were very helpful
Pros:

Close to everything

Cons:

No issues to report

2026-10-31 • via Nuitee
D
Danielle • solo_traveller • au
10
2026-10-31 • via Nuitee
S
sandra • couple • au
2
Cons:

No parking

2026-10-30 • via Nuitee
R
Rhy’anah • solo_traveller • au
7
2026-10-29 • via Nuitee
Y
Yould • family_with_children • gb
4
Dissapointed
Pros:

Bed was comfy, close to the beach

Cons:

We arrived as a family of 5 and booked 3 rooms at this hotel. We arrived to find that in 2 of the 3 rooms there was no wardrobes, just shelves. In our room we found a wardrobe rail hanging above the fridge in a space that might have once been a wardrobe, there was a damp/musty smell, no hot water for 3/4 days, the balcony doors soundproofing is inadequate. The lifts were not always working. The shower leaked and the bathroom cupboard needs replacing. The hotel is in need of a lot of updating

2026-10-26 • via Nuitee
G
Greg • solo_traveller • au
1
Never again
Pros:

Beach front close to restaurants and pool

Cons:

Run down building , no smart that allow streaming TVs , pool was in very poor repair rubbish room stank needs painting to cress building you have to walk through car park

2026-10-26 • via Nuitee
B
Baker • solo_traveller • au
8
Just a little help with my luggage to my room, it wouldve have been the perfect stay.
Pros:

Everything I needed in walking distance, staff very welcoming.

Cons:

I had 2 bags and a box that I stuggled a little with carrying to my room. So assist with that would hav3 been nice.

2026-10-26 • via Nuitee
E
elizabeth • couple • au
7
Pros:

The location is great really close to all the resturants

Cons:

The room was very dated the cupboard with the fridge in it was broken the bathroom tiles were mouldy could use an update. The pool tiles were missing as well

2026-10-25 • via Nuitee
M
MOHANA RAJ • couple • au
10
2026-10-23 • via Nuitee
J
joseph • couple • au
6
Slow lift looked a mess
Pros:

Position

Cons:

No car parks. Had to park a kilometre away on busy night. Show screen would not stay closed

2026-10-22 • via Nuitee
S
Sallee • solo_traveller • au
8
Pros:

Location, quiet, comfortable bed. Large comfortable unit.

Cons:

Not really well equipped for someone wanting to cook for themselves. Eg - no small sharp knife, no scissors, no containers to reheat food in microwave. Food under cushions on chairs. A 10 day stay really needs room service more than once, or items to clean our own toilet & bathroom.

2026-10-21 • via Nuitee
M
Monique • solo_traveller • au
9
Pros:

Peace

Cons:

Cost

2026-10-20 • via Nuitee
L
Lorna • couple • au
2
One of the worst hotels we’ve ever stayed in. I’m wondering if hotels are selling their old rooms on booking.com.
Pros:

The location. Close to shops and restaurants

Cons:

The room was dismal. Don’t stay in 705B. It was like the furniture was arbitrarily taken out of a storeroom and plonked in the bedroom. All the cabinets and tables were damaged and bathroom was mouldy. Toilet was falling apart. no drawers/shelves to put your clothes just hanging’s space. The room wasn’t serviced and we had no way of cleaning the cups and glasses and had to constantly ask someone to bring fresh cups and glasses and the used ones weren’t removed. I’ve stayed in hotels where they don’t change the towels but they certainly come in and empty the bin and make the bed and replace used cups and glasses. We were really disappointed and will never stay here again. we disliked the room so much we made sure we didn’t need to be there unless we had to sleep

2026-10-20 • via Nuitee
T
tahnie • couple • au
3
I was accused of not paying, the payment was successful on my end, not theirs. I was told there were two parking spots t
Pros:

The aircon and view.

Cons:

The incompetent staff.

2026-10-18 • via Nuitee
M
MITOKO • couple • jp
6
残念です。
Pros:

ロケーションは最高です。
スタッフの方々も大変感じ良く親切でした。

Cons:

今回は、最後の一泊だったので、アパートタイプではなく、ホテルタイプをお願いしました。
息子のホテルタイプの部屋と比べると、スペースが狭く、電子レンジもありませんでした。
部屋のタイプは、多少違いが有るのはやむおえませんが、何度も申し上げてますが、テレビ・Wi-Fiが使えません。
折角のホテルが、もったいないと思います。

2026-10-17 • via Nuitee
L
Luke • couple • au
10
10/10
Pros:

Really good location big apartment very clean

Cons:

Nothing to dislike about the property

2026-10-17 • via Nuitee
M
MITOKO • extended_group • jp
7
2026-10-16 • via Nuitee
C
chanel • couple • au
10
2026-10-16 • via Nuitee
I
Irene • couple • au
4
I wouldn’t stay there again.
Pros:

The location was excellent

Cons:

The smell in the corridor. One day it smelt like fish, another day it smelt like meat cooking at 8 am.
I did hear a dog bark in the room next to us.

2026-10-15 • via Nuitee
A
Aaron • couple • au
8
2026-10-15 • via Nuitee