Best Western Premier Suites Hotel & Spa Liverpool-Knowsley

Hotels
•
Compass Hospitality
7.7 (1223 reviews)
Ribblers Lane, Prescot , Knowsley , GB

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Breakfast buffet (good variety, fresh fruit, vegetarian options)
Comfortable, large beds
Spacious rooms
Friendly and helpful staff
Pool available
Good location and plenty of parking
Generally quiet
Cons:
Dated decor and visible maintenance needs
Room cleanliness issues (cigarette smell, leftover gum)
Faulty in-room facilities (AC, shower, TV, lights, windows)
Noise from road due to single glazing for some rooms
Occasional poor reception/booking handling (one serious complaint)
Value for money concerns

Categories

Cleanliness
6
Several guests reported grubby rooms, a cigarette smell in one room and even chewing gum left on a bed frame; cleanliness is inconsistent.
Service
9.3
Staff are frequently described as friendly and helpful (named praise for 'Dave' and good front-of-house), though there is one serious complaint about reception behaviour and handling of a booking issue.
Location
8.9
Described as a convenient location to explore Merseyside, plenty of parking and generally quiet — overall a strong location for guests.
Room Quality
6.2
Rooms are spacious and beds comfortable, but many reports of dated decor, small bathrooms, creaky or pull-out beds and maintenance problems (broken window, faulty TV/AC/lighting, shower issues).
Amenities
7.8
Pool and suites are appreciated and breakfasts are comprehensive; some amenities had faults (AC inconsistent, beer taps not working, restaurant staff busy/unprepared).
Value for Money
6.9
Several guests felt the price was not justified given the hotel's condition and service lapses; breakfast is good but not always seen as worth the charge.
Food and Beverage
8.6
Breakfast buffet is repeatedly praised (good variety, fresh fruit, vegetarian options available on request) and restaurant food described as lovely, despite occasional slow service or limited drink options.
Overall Experience
7.9
Many guests enjoyed comfortable beds, breakfast, pool and helpful staff, but a minority experienced significant problems (room condition, maintenance, reception issue) that negatively impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:22

Property Description

Luxurious Suite-Only Accommodation
The Suites Hotel, located in Knowsley, offers exclusive suite-only accommodation just 8 miles from Liverpool city centre. Each suite features a spacious living area, a writing desk, and en-suite bathroom facilities.

Wellness Centre and Dining Options
Guests can indulge in the hotel's wellness centre, which includes a hot tub, sauna, and indoor swimming pool. The on-site restaurant serves a wholesome breakfast daily and offers British and international dishes for lunch and dinner.

Convenient Location for Exploring
Situated within driving distance of Liverpool and Manchester, The Suites Hotel provides easy access to nearby attractions. Book now to experience luxury and comfort during your stay.

Important information:

The Suites Hotel reserve the right at all times to ask for photographic identification upon check in.

Sometimes the property will charge a deposit.

Payment will be required on arrival by credit/debit card only. Cash payment is not possible and will not be accepted. An authorization of your credit/debit card will be taken on check in.

The Suites Hotel is a non-smoking Hotel. If there is evidence of smoking in non designated areas after your visit, the hotel will automatically charge your card GBP100 towards the cost of professionally cleaning your room and in some cases, service thereafter may be refused. This charge will be taken from the credit/debit card used to make your reservation. If on arrival you smell smoke in your room please notify reception immediately.

Please note that Spa treatments need to be booked in advance to avoid disappointment.

All double bedded suites have a zip and link mattress.

Please note, for bookings of 4 rooms or more, and for bookings of 7 room nights or more, different policies and conditions may apply.

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is non-refundable and non-transferable.

- The hotel required a deposit upon check-in by credit/debit card only, cash payment is not accepted.
- The hotel is a non-smoking hotel, if there is evidence of smoking, the hotel will auto-charge on your credit card GBP100 for the professional cleaning costs. If on arrival, you smell smoke in your room please notify reception immediately.
- Please note, Spa treatments need to be booked in advance to avoid disappointment.
- All double bedded have a zip and link mattress.

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking

This payment is non-refundable and non-transferable.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

7.7
Based on 1223 reviews
Cleanliness: 6
Service: 9.3
Location: 8.9
Room Quality: 6.2
Amenities: 7.8
Value for Money: 6.9
Food and Beverage: 8.6
Overall Experience: 7.9
O
Oakes • solo_traveller • gb
10
2026-09-16 • via Nuitee
D
Deborah • couple • gb
8
Great value for money and would stay here again
Pros:

Location .. Room very spacious and comfortable king sized bed . Extra room not needed but nice space

Cons:

Bits of DiY needed to tidy up rooms and bathroom . Plug socket next to bed unusable as not enough space below for my hair straighteners to plug in due to close proximity to the bedside table . More food choice options in restaurant would be good .

2026-09-15 • via Nuitee
N
Nick • couple • gb
10
2026-09-14 • via Nuitee
H
Hannah Lawal • solo_traveller • gb
9
2026-09-14 • via Nuitee
W
Walid Kassem • solo_traveller • eg
1
Pros:

Easy check out

Cons:

Hotel

2026-09-14 • via Nuitee
M
Mcik09 • solo_traveller • gb
10
2026-09-13 • via Nuitee
T
Temple • family_with_children • ng
8
2026-09-13 • via Nuitee
L
Lynn • couple • gb
10
Great facilities at a very reasonable price
Pros:

Felt very luxurious having a suite. All the bedrooms are suites which I hadn’t realised before coming.So much room and nice to have table and chairs and lounge area. The swimming pool was a decent length to swim lengths and jacuzzi, sauna and steam room all in working order.

Cons:

Nothing

2026-09-13 • via Nuitee
S
Sangeeta • couple • gb
5
Pros:

Very helpful staff.

Cons:

Too noisy and place needs some tlc

2026-09-12 • via Nuitee
K
kevin • solo_traveller • ie
8
2026-09-11 • via Nuitee
J
Johnson • family_with_children • gb
7
Very Nice
Pros:

Breakfast selection although pricey had a good selection

Cons:

One of my rooms being cancelled upon arrival and having to pay for a replacement. I did manage to get a refund but at the time it wasn't ideal. All good now though.

2026-09-11 • via Nuitee
T
Tahsin • couple • gb
8
Cons:

The shower tap is too old, and it is very difficult to set up for showering.

2026-09-11 • via Nuitee
J
Jo • solo_traveller • gb
10
Footy stay
Pros:

Big room
Nice shower

Cons:

Pillows lumpy

2026-09-10 • via Nuitee
A
Aime • couple • gb
8
2026-09-10 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-09-10 • via Nuitee
L
Lisa • solo_traveller • gb
9
2026-09-10 • via Nuitee
S
samantha • family_with_children • gb
5
2026-09-08 • via Nuitee
C
Claire • couple • gb
1
The picture on the website didn’t match the room at all if I knew it was like that I wouldn’t have booked it and the foo
Pros:

The location

Cons:

Old dated bed was awful to sleep on it had a fold up bed the folds up to the wall

2026-09-08 • via Nuitee
F
Federico • extended_group • it
8
Pros:

Penso che la colazione era discreta in rapporto al prezzo.
Da valutare che era compresa sauna palestra piscina

Cons:

L'illuminazione della camera molto deficitaria.

2026-09-07 • via Nuitee
F
Fay • solo_traveller • gb
8
Pros:

Lovely large rooms
Friendly staff
Great amenities
Tea coffee , sofa in room .
Comfortable night
Bed made daily .
Bar and restaurant open

Cons:

Some of the decor in bathrooms need a little tlc

2026-09-06 • via Nuitee