Embassy Suites by Hilton Albuquerque

Hotels
•
Embassy Suites Hotels
8.5 (1183 reviews)
1000 Woodward Place Northeast , Albuquerque , US
+1 505-245-7100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly staff / great front desk
Excellent breakfast
Convenient location / easy access to I-25 and ABQ airport
Spacious suites / balconies
Clean and comfortable common areas (lobby)
Comfy beds (many mentions)
Family-friendly atmosphere and pool for kids
Welcoming, helpful staff
Cons:
Rooms not consistently cleaned / housekeeping issues
Unexpected parking charges
Beds or mattresses uncomfortable in some rooms
Pool area needs work / indoor pool concerns
Early housekeeping disturbances (e.g., knocking at 7am)
Occasional room readiness problems (room not prepared for guests)
Overpriced drinks at happy hour
Some common areas could use a refresh

Categories

Cleanliness
6.5
Multiple guests reported rooms not being cleaned (towels on floor, vacuuming issues), greased remotes and needing to wipe surfaces; cleanliness is a notable weakness.
Service
10
Staff and front desk repeatedly praised as friendly and welcoming; some manager/response issues noted but overall service sentiment is very strong, supporting a high score to balance other negatives.
Location
9.7
Location cited many times as convenient and close to I-25/ABQ airport and attractions; consistently praised across reviews.
Room Quality
7.5
Rooms generally comfortable and spacious (suites, balconies) but recurring complaints about mattresses/bed comfort, rooms not made on arrival, and occasional readiness issues.
Amenities
7.5
Breakfast and lobby amenities are praised, pool and some common areas need attention, and parking policy/charges are frequent negatives.
Value for Money
7
Several guests complained about unexpected charges (parking, booking fees) and expensive drinks at happy hour, reducing perceived value.
Food and Beverage
10
Breakfast repeatedly described as excellent or amazing; some mixed feedback on happy hour/drinks pricing, but overall F&B (especially breakfast) is a strong positive.
Overall Experience
9.8
Majority of reviews describe a great stay, friendly staff, and family-oriented suites; issues exist (cleaning, parking) but overall sentiment is highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious All-Suite Hotel with Full-Service Spa

Spa and Indoor Pool
Indulge in relaxation at the full-service spa or take a refreshing dip in the indoor pool. Unwind and rejuvenate during your stay at the Embassy Suites by Hilton Albuquerque.

Suite Comforts and Amenities
Enjoy the convenience of a coffee maker, microwave, and refrigerator in each spacious 2-room suite. Watch your favorite shows on cable TV with HBO or opt for a balcony suite for a breath of fresh air.

Convenient Facilities and Nearby Attractions
Take advantage of the on-site gym, spa services, and dining options including room service. Explore nearby attractions like the University of New Mexico campus and the vibrant Old Town area. Book your stay now for an unforgettable experience at Embassy Suites by Hilton Albuquerque.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 31, 2026 until Mon, Sep 14, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1183 reviews
Cleanliness: 6.5
Service: 10
Location: 9.7
Room Quality: 7.5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 10
Overall Experience: 9.8
F
Federico • family_with_children • us
10
Best place to stay
Pros:

Best place to stay excellent food

Cons:

Everything was great loved it

2026-10-27 • via Nuitee
S
Selcer • couple • us
8
Pros:

Breakfast was great

2026-10-26 • via Nuitee
O
oliver • couple • us
9
2026-10-26 • via Nuitee
P
Paolo • extended_group • it
7
Avendo prenotato una stanza per 4 ospiti mi sarei aspettato il divano letto pronto per la notte
Pros:

Struttura, colazione e panorama

Cons:

Camera non pronta per 4 ospiti

2026-10-25 • via Nuitee
A
Amanda • couple • us
10
2026-10-20 • via Nuitee
S
Susan • couple • us
7
Real good hotel that doesn't stay on top of their cleaning
Pros:

We enjoyed our stay however
Of a three night stay the room was not cleaned. We complained at 10:00 in the evening that our room was never made up. Towels on the floor and it looked like no one vacuumed in weeks.
We were given towels but again no real cleaning just topical pick up. We asked to speak to a manager and no one responded as they weren't available.

Cons:

The above is what we were unhappy about.

2026-10-19 • via Nuitee
E
Emmett • couple • us
10
Pros:

Excellent.

Cons:

Payment for parking.

2026-10-17 • via Nuitee
A
Anna • extended_group • us
10
2026-10-13 • via Nuitee
S
Schmidt • couple • us
8
Cons:

Had a cocktail when we got back from the balloon festival, Happy hour $5 tap beer
$ 20 for a mix drink is INSANE!

2026-10-13 • via Nuitee
V
Vicki • couple • us
9
2026-10-12 • via Nuitee
C
Chris • family_with_children • us
7
Front desk service great, breakfast great, parking great, building great. House keeping at 7a not
Pros:

All good except for house keeping beating on my door at 7a after arriving at 230a

2026-10-09 • via Nuitee
L
Linda • couple • us
8
Easy to get to from ABQ airport, price & cleanliness
Pros:

Location, friendly staff, cleanliness, price

Cons:

The pillows were all uncomfortable & hard. We went to Costco the following day & bought pillows for the rest of our time in New Mexico

2026-10-08 • via Nuitee
L
Lizeth • family_with_children • us
10
Overall a great experience, I would definitely stay here again
Pros:

The open space and the lobby

Cons:

The parking, it got pretty crowded in the night.

2026-10-08 • via Nuitee
V
Vincent • couple • us
8
2026-09-19 • via Nuitee
T
Theresa • family_with_children • us
7
Other than the bed, everything else was good
Pros:

Delicious, everything was fresh

Cons:

Bed wasn’t comfortable..old mattress, sinking in

2026-09-17 • via Nuitee
E
Edward • solo_traveller • us
10
Short but excellent
Pros:

Everything was fine

Cons:

No

2026-09-16 • via Nuitee
A
Ahmed • couple • us
8
Hotel was nice and staff was very friendly. However booking.com charged extra for room and breakfast which was complemen
Pros:

Staff was friendly

Cons:

Parking was extra on top of reservation

2026-09-11 • via Nuitee
A
Acosta • couple • us
10
Had a great time.
Pros:

Friendly staff great atmosphere very comfortable rooms.

Cons:

Didn't expect to pay for parking.

2026-09-08 • via Nuitee
S
Santos • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Joanna • solo_traveller • us
9
2026-09-06 • via Nuitee