Mercure Manaus

Hotels
•
Mercure
7.8 (471 reviews)
Avenida Recife, 1000 , Manaus , br

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff / good reception service
Central location close to shopping and attractions
Spacious, comfortable rooms with good views
Several guests praised the breakfast quality
Generally efficient and attentive personnel
Cons:
Not good value — multiple reports of overpriced breakfast/drinks and extra charges
Cleanliness and maintenance issues (bathroom maintenance, reports of cockroaches)
Amenities problems: missing toiletries/water/robes, no smart TV when requested, noisy AC/exterior motor
Inconsistent service at check-in for some guests; occasional staff absent/ineffective

Categories

Cleanliness
6
Mixed to negative mentions: reports of maintenance issues in bathrooms and at least one review reporting cockroaches; some reviews said showers/rooms were only just clean.
Service
9.2
Predominantly positive: many comments praise very friendly, helpful and professional staff (specific praise for reception staff), though there are a few isolated check-in/staff attitude complaints.
Location
8.6
Generally reported as central and convenient (close to shopping and central areas) by several guests, though a minority mentioned it felt not central/unsafe for tourists.
Room Quality
9
Multiple guests describe rooms as spacious, comfortable and with great views; some note older construction and minor maintenance issues but overall room comfort is highlighted.
Amenities
6.4
Some amenities problems noted: requests for smart TV unmet, noisy air conditioning/motor, missing toiletries/water/robes reported by guests — uneven amenities experience.
Value for Money
5.6
Clear negative sentiment: several guests called the hotel overpriced (expensive breakfast, drinks, and extras) and reported overcharging or poor value compared with expectations.
Food and Beverage
7.6
Mixed: a few guests praised an excellent breakfast, but others found breakfast options limited, slow service for specific items and prices high (some specific complaints about cost).
Overall Experience
10
Overall stay impressions are mixed but leaning positive due to helpful staff, comfortable rooms and good location; negative points (value, some cleanliness/amenity issues) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 20:56

Property Description

Spacious Apartments with Modern Amenities
Experience comfort and convenience at Mercure Apartments Manaus with our spacious apartments featuring a kitchen, bedroom, and bathroom for your relaxation.

Relaxation and Wellness
Unwind and rejuvenate by lounging by the outdoor pool, indulging in the sauna, or enjoying the indoor whirlpool during your stay with us.

Dining and Entertainment Options
Savor a variety of dining options throughout the day at our on-site restaurant and bar, offering a rich breakfast buffet and international dishes for lunch and dinner.

Ready to experience the perfect blend of relaxation and convenience at Mercure Apartments Manaus? Book your stay with us now!

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.

Please note that the property will have no hot water supply from 28/03/2024 to 05/04/2024.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MAO

Location

Guest Reviews

7.8
Based on 471 reviews
Cleanliness: 6
Service: 9.2
Location: 8.6
Room Quality: 9
Amenities: 6.4
Value for Money: 5.6
Food and Beverage: 7.6
Overall Experience: 10
C
Christina • couple • br
7
Pros:

Staff atencioso e prestativo.

Cons:

Problema com a chave-cartão do quarto todos os dias - ela desativava.

2026-08-18 • via Nuitee
C
Cynthia • family_with_children • br
3
Minha estadia não atendeu minhas expectativas
Pros:

Localização

Cons:

Quartos velhos, ar condicionado com muito barulho e quarto que fiquei era para ser o melhor, por ter pago a maior categoria e não foi o que foi me entregue

2026-08-17 • via Nuitee
K
Kleber • couple • br
9
2026-08-10 • via Nuitee
P
Patrick • couple • br
7
Bem ok
Pros:

Localização é boa, perto de tudo.
Quarto amplo.

Cons:

Poderiam investir um pouco mais em roupa de cama
Chuveiro não era muito confortavel, pois tinha que ficar na pontinha da banheira para molhar o cabelo.
Para fazer Tapioca ou ovo no cafe demorava bastante.

2026-08-08 • via Nuitee
P
Paola • couple • br
8
2026-08-07 • via Nuitee
R
REBECA • couple • br
10
2026-07-23 • via Nuitee
F
Friesen • solo_traveller • us
7
Pros:

Friendly staff size of rooms

Cons:

I had requested smart t v upon booking confirmed check in. They put me on the 7th floor where I know they do not have smart T.Vs, the lady said, I was wrong.But once again I was correct. It would not be a big deal but portuguese is my second language and I needed this time to relax after a week of translation and got none.

2026-07-23 • via Nuitee
V
Veronique • extended_group • fr
3
Bof et au vu du prix nul
Pros:

Pas grand chose

Cons:

Le personnel absent et innefucace même au restaurant le bruit des clims les douche juste propre

2026-07-23 • via Nuitee
M
Milton Neves • solo_traveller • br
9
boa
Pros:

O atendimento da recepção e as instalações do estabelecimento

Cons:

O cafe da manhã com poucas opções e o preço injustificável de R$ 77,00. Preço esse que nunca vi nem em hoteis de alto padrão de São Paulo.

2026-07-22 • via Nuitee
M
Max • solo_traveller • br
7
Pros:

Cama confortável

Cons:

Limpeza e falta de manutenção no banheiro.

2026-07-19 • via Nuitee
E
Elena • solo_traveller • us
10
Pros:

Spacious and comfortable room, amazing views of Manaus, very friendly and welcoming staff, excellent breakfast! The girl at the reception, Grazy, was so helpful and nice, spoke perfect English which made it so easy to get answers to questions and she made our stay at the hotel even more comfortable.

2026-07-19 • via Nuitee
M
Marcos Vinicius • family_with_children • br
10
Pros:

Espaço e cama boa

Cons:

Baratas toda hora aparecia!!!

2026-07-18 • via Nuitee
R
Ruberval • couple • it
8
Pros:

vicino al shopping

Cons:

ária condizionata rumorosa! anche fuori aveva un motore acesso tutta la notte, tantissimo rumore!

2026-07-15 • via Nuitee
I
Ivan • solo_traveller • br
9
Pros:

Padrão superior de conforto e comodidades, funcionários muito solícitos e atenciosos

2026-07-14 • via Nuitee
C
Claudio • couple • br
1
Deixou a desejar em todos os sentidos
Pros:

Funcionários solicitos, muito gentis

Cons:

Uma lata de água custar 12 reais, uma cerveja os olhos da cara, um café no front é em cápsula e também custam um rim.
A localização é péssima pra quem vem a turismo.

2026-07-14 • via Nuitee
G
GUILHERME • solo_traveller • br
10
Pros:

Presteza dos funcionários e conforto dos quartos

Cons:

Nada

2026-07-13 • via Nuitee
A
Alice • couple • br
8
Boa.
Pros:

Cama. E café da manhã.

Cons:

.

2026-07-12 • via Nuitee
E
Elena • solo_traveller • us
10
Highly recommend to anyone who would like to explore Amazonia!
Pros:

Very friendly and professional personnel!

2026-07-11 • via Nuitee
S
Sabrina • family_with_children • br
8
2026-07-08 • via Nuitee
P
Polyana • solo_traveller • br
8
Bom hotel
Pros:

A localização é central, os funcionários eficientes e prestativos. O quarto é ok, vê-se que é uma construção mais antiga mas tudo funcionou. O banho é excelente

Cons:

Os travesseiros e roupa de cama em geral deixam a desejar

2026-07-06 • via Nuitee