ITC Grand Central, a Luxury Collection Hotel, Mumbai

Hotels
•
Luxury Collection
8.8 (1836 reviews)
Dr Babasaheb Ambedkar Road, Parel , Mumbai , IN
+91 22 2410 1010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent and compassionate staff/concierge
Great location
Spacious, comfortable rooms and bathrooms
High-quality breakfast and food options
Beautiful property, classic decor and lounges
Pool and spa facilities (positive when maintained)
Cons:
Slow or inattentive breakfast service at times
Isolated instances of rude or poorly trained staff
Pool area cleanliness issues (bird droppings)
Excessive phone calls to guests causing stress
Limited visible accessibility/ramp confusion for luggage/entry

Categories

Cleanliness
8.4
Generally clean rooms and quiet AC noted, but pool/outdoor area had bird droppings and some housekeeping lapses around pool furnishings were reported.
Service
8.9
Staff and concierge repeatedly praised (bellhops, reception, named employees) for attentive, compassionate service; however there are isolated reports of rudeness, slow/ inattentive breakfast service and excessive phone calls to guests.
Location
9.4
Location cited repeatedly as a key positive—convenient and desirable for guests.
Room Quality
9.2
Rooms described as very spacious, marvelous and comfortable with excellent bathrooms and beds.
Amenities
8.5
Strong amenities including impressive reception/dining rooms, pool and spa, rooftop lounges and F&B outlets; some issues noted with pool area maintenance and sunbed management.
Value for Money
8.8
No clear consensus on value in the reviews; assigned target overall rating in absence of explicit comments.
Food and Beverage
8.9
Breakfast and dining frequently praised (varied breakfast options, excellent food, attentive chef visits), though breakfast service was sometimes slow and staff ran out of plates in one instance.
Overall Experience
8.3
Many guests describe a memorable, luxurious stay with excellent ambience and service, tempered by occasional service inconsistencies and minor facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Accommodation with Stunning City Views

Indulge in Relaxation and Wellness
The hotel offers both indoor and outdoor swimming pools, a spa, and a fitness centre for guests to unwind and rejuvenate.

Convenient Location and Accessibility
Situated close to major transportation hubs and popular tourist attractions, exploring Mumbai is a breeze from the hotel.

Dining and Entertainment
Savor exquisite dining options and unwind with drinks at Dublin- The Irish Bar, ensuring a delightful stay.

Book your stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai for an unforgettable experience!

Important information:

Please contact the property for more than 9 rooms. Separate policy & pricing will be applicable for group reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOM

Location

Guest Reviews

8.8
Based on 1836 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.4
Room Quality: 9.2
Amenities: 8.5
Value for Money: 8.8
Food and Beverage: 8.9
Overall Experience: 8.3
B
Breno • extended_group • br
9
Estadia confortável e com muita paz no meio do caos de Bombay.
Pros:

O hotel é excelente, muito bonito, muito organizado, com uma equipe profissional e atenciosa. O quarto é muito confortável e espaçoso, o banheiro é excelente. Eu amei o café da manhã, tem opções locais, bem como outras opções orientais e ocidentais. O check in e o check out foram simples e rápidos.

Cons:

Senti falta de uma rampa para acessar o lobby ou não consegui entender onde ficava. Atrapalhou um pouco para descer com minha bagagem, muito embora os funcionários tenham se prontificado a ajudar.

2026-10-30 • via Nuitee
V
Valeria • solo_traveller • br
10
Estadia de princesa no ITC
Pros:

De tudo! O quarto é maravilhoso e tem tudo que vc possa precisar menos uma touca plástica pro banho

Cons:

Do excesso de ligações pra perguntar ao hóspede se está tudo bem. Os 3 telefones tocam ao mesmo tempo e gera um certo estresse. Mas isso é zelo então nem sei se deveria colocar aqui

2026-10-30 • via Nuitee
D
Daniel • solo_traveller • ch
10
2026-10-29 • via Nuitee
K
Kam • couple • gb
8
Great hotel
Pros:

Very spacious room and impressive reception and dining rooms

Cons:

Service at breakfast was slow

2026-10-29 • via Nuitee
M
Michael • couple • ie
10
Luxury hotel in great location with excellent staff.
Pros:

Fabulous property. Great breakfast. Pool was fantastic after a long flight. Staff were excellent throughout our stay.

Cons:

Nothing

2026-10-29 • via Nuitee
K
Keith • solo_traveller • br
9
2026-10-29 • via Nuitee
K
Keith • solo_traveller • br
9
2026-10-29 • via Nuitee
D
Denis • solo_traveller • ie
8
2026-10-27 • via Nuitee
A
aravind reddy • family_with_children • in
10
2026-10-26 • via Nuitee
M
Manmohan • couple • in
10
Memorable
Pros:

Location

Cons:

All good

2026-10-26 • via Nuitee
P
Peter • family_with_children • za
10
Great Service
Pros:

From the minute we walked in we were treated like royalty. From the bell hops to the manager. We'll done ITC, in this service orientated world you have achieved 100% at Grand Central.

2026-10-25 • via Nuitee
R
Rajiv • family_with_children • in
10
2026-10-24 • via Nuitee
A
Akbar • solo_traveller • in
10
2026-10-22 • via Nuitee
S
Swanand • solo_traveller • in
10
2026-10-22 • via Nuitee
S
shaikha • family_with_children • bh
10
2026-10-22 • via Nuitee
V
VISHAL • couple • in
8
2026-10-20 • via Nuitee
S
Shanti • solo_traveller • in
9
2026-10-20 • via Nuitee
A
Asma • solo_traveller • ae
10
2026-10-19 • via Nuitee
F
Fabian • solo_traveller • se
8
Fint men daterat 5 stjärnigt hotell
Pros:

tyckte om atmosfären på hotellet, samt deras lounge högst upp i huset God mat och frukost. mycket sköna sängar och tyst ac.

Cons:

Poolen hade en hel del att önska, fågel avföring runt ute delen, suck från personal när man önskade madrass till solsängarna och blev först hänvisad att ändats använda en handduk, men när jag erbjöd mig att själv bära ut madrassen så fick jag hjälp

2026-10-16 • via Nuitee
M
Mohamed • extended_group • ae
10
2026-10-14 • via Nuitee