Banff Rocky Mountain Resort

Hotels
7.6 (4604 reviews)
1029 Banff Avenue , Banff , CA
+1 403-762-5531

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Enjoyable food
Cons:
Dirty rooms
Unmaintained amenities
Poor internet

Categories

Cleanliness
5.55
Numerous complaints about dirty rooms and unkempt facilities.
Service
8.51
Most staff were friendly and helpful, though some issues were raised.
Location
8.55
Positive feedback about the hotel's convenient location near attractions.
Room Quality
7.01
Rooms were described as rustic, but some disappointments noted regarding amenities.
Amenities
7.04
Various amenities were mentioned as needing upgrades and maintenance.
Value for Money
7.5
Mixed reviews indicated that the price did not match the services received.
Food and Beverage
8.54
Enjoyable experience at the Christmas dinner, considered a highlight.
Overall Experience
8.12
General sentiment is consistent, with both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:07

Property Description

Suite Accommodation and Scenic Location
Experience spacious all-suite accommodation at our resort located along the beautiful Banff Rocky Mountain National Park. Enjoy breathtaking views and easy access to top-rated ski trails, scenic hiking paths, and golfing opportunities just moments away.

Health and Fitness Club
Indulge in our health and fitness club offering a full gym, squash courts, outdoor tennis courts, a 15-meter indoor swimming pool, and both indoor and outdoor hot tubs. Stay active and rejuvenate during your stay with us.

Alpha Bistro and Entertainment
Savor Canadian cuisine at Alpha Bistro located in the main building, providing a cozy dining atmosphere. Unwind and socialize in the presence of large screen TVs and make the most of the spacious outdoor patio for a relaxing time.

Book your stay now to experience the perfect blend of comfort, luxury, and adventure at our resort!

Important information:

Please note that different policies and fees can apply for bookings of 3 rooms or more. Please contact the property directly for details.

Please note that,

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 4604 reviews
Cleanliness: 5.55
Service: 8.51
Location: 8.55
Room Quality: 7.01
Amenities: 7.04
Value for Money: 7.5
Food and Beverage: 8.54
Overall Experience: 8.12
S
Saijan • extended_group • us
6
2026-10-31 • via Nuitee
R
Robert • couple • us
9
Nice comfortable lodging with easy access to the highway and local activities
Pros:

The space, while a bit dated and worn, was very comfortable and cozy. The clubhouse was decent with an included restaurant that had a decent breakfast.

2026-10-30 • via Nuitee
J
Jian • solo_traveller • us
10
2026-10-28 • via Nuitee
T
Thomas • couple • us
9
Would return here and probably will next year.
Pros:

Location was perfect. Shuttle ran during convenient hours and is on time.

Cons:

It could use I a bit of updating, trim, carpets.

2026-10-27 • via Nuitee
J
Jerome • family_with_children • us
10
2026-10-27 • via Nuitee
S
Sonia • family_with_children • ca
9
Resort très pratique
Pros:

Proximité Banff à pied Accès facile à la piste cyclable Spa et piscine bien entretenus Bon service

Cons:

Plus de couverture et oreiller pour le divan lit

2026-10-27 • via Nuitee
M
Mamoun • family_with_children • ca
1
Disappointed
Pros:

Nothing

Cons:

Everything

2026-10-26 • via Nuitee
W
WROCKS • family_with_children • us
9
Pros:

Loved location and fireplace!

2026-10-26 • via Nuitee
M
Motasem • solo_traveller • ca
5
Pros:

Nothing at all,

2026-10-26 • via Nuitee
R
Robyn • couple • ca
6
Pros:

Good location with parking and a shuttle to get to the town centre of Banff.

Cons:

The room was very dated and had old carpet and furnishings that smelled very old and unfresh. Very few amenities in the room. Very expensive for the quality provided.

2026-10-26 • via Nuitee
K
Karen • couple • ca
10
Enjoyable, convenient and good value for the price.
Pros:

The room was kind of like a small apartment with a kitchen, sitting room, bedroom and bathroom. Perfect for a short stay. The bed was comfortable and warm.

Cons:

Nothing

2026-10-25 • via Nuitee
C
Ciara • family_with_children • gb
10
2026-10-23 • via Nuitee
C
Chad • extended_group • ca
7
2026-10-22 • via Nuitee
C
Carla • solo_traveller • ca
7
I feel we were completely dismissed by the staff. I was told that management would be contacting me. I fully expect a re
Pros:

Like the separate bedroom set up with the kitchen and fireplace, etc.

Cons:

we’ve stayed here multiple times unfortunately this day was horrible. We spoke to front desk about many issues management was to contact us, but it’s been almost a week and we’ve heard nothing.. Our condo was flooding from the base of the toilet it was a nightmare to move us to pack unpack repack missed a dinner because of it

2026-10-22 • via Nuitee
Z
Zhicheng • family_with_children • ca
9
2026-10-20 • via Nuitee
B
Bulahao • solo_traveller • ca
10
2026-10-20 • via Nuitee
M
Mahbub • couple • ca
9
2026-10-20 • via Nuitee
A
Alina • solo_traveller • ca
9
2026-10-20 • via Nuitee
T
Tessier • solo_traveller • ca
8
2026-10-19 • via Nuitee
J
Julie • family_with_children • ca
6
2026-10-19 • via Nuitee