Banff Rocky Mountain Resort

Hotels
7.6 (4495 reviews)
1029 Banff Avenue , Banff , ca
+1 403-762-5531

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Enjoyable food
Cons:
Dirty rooms
Unmaintained amenities
Poor internet

Categories

Cleanliness
5.55
Numerous complaints about dirty rooms and unkempt facilities.
Service
8.51
Most staff were friendly and helpful, though some issues were raised.
Location
8.55
Positive feedback about the hotel's convenient location near attractions.
Room Quality
7.01
Rooms were described as rustic, but some disappointments noted regarding amenities.
Amenities
7.04
Various amenities were mentioned as needing upgrades and maintenance.
Value for Money
7.5
Mixed reviews indicated that the price did not match the services received.
Food and Beverage
8.54
Enjoyable experience at the Christmas dinner, considered a highlight.
Overall Experience
8.12
General sentiment is consistent, with both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 04:07

Property Description

Suite Accommodation and Scenic Location
Experience spacious all-suite accommodation at our resort located along the beautiful Banff Rocky Mountain National Park. Enjoy breathtaking views and easy access to top-rated ski trails, scenic hiking paths, and golfing opportunities just moments away.

Health and Fitness Club
Indulge in our health and fitness club offering a full gym, squash courts, outdoor tennis courts, a 15-meter indoor swimming pool, and both indoor and outdoor hot tubs. Stay active and rejuvenate during your stay with us.

Alpha Bistro and Entertainment
Savor Canadian cuisine at Alpha Bistro located in the main building, providing a cozy dining atmosphere. Unwind and socialize in the presence of large screen TVs and make the most of the spacious outdoor patio for a relaxing time.

Book your stay now to experience the perfect blend of comfort, luxury, and adventure at our resort!

Important information:

Please note that different policies and fees can apply for bookings of 3 rooms or more. Please contact the property directly for details.

Please note that,

Groups: Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancelation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 4495 reviews
Cleanliness: 5.55
Service: 8.51
Location: 8.55
Room Quality: 7.01
Amenities: 7.04
Value for Money: 7.5
Food and Beverage: 8.54
Overall Experience: 8.12
C
Camilla • solo_traveller • se
9
Pros:

Met expectations, rooms with 2 well sized bathrooms.

2026-07-25 • via Nuitee
T
Thomas • solo_traveller • de
8
2026-07-23 • via Nuitee
R
Raymond • solo_traveller • ca
10
2026-07-22 • via Nuitee
G
Guy • family_with_children • il
7
Pros:

Good location, nice and quiet.

Cons:

Very small rooms. No place for luggage. Shower wasn't properly cleaned (hair in tub).

2026-07-22 • via Nuitee
J
Jianyi • couple • us
8
Cons:

Internet connection is not stable

2026-07-21 • via Nuitee
K
Karan • family_with_children • us
10
2026-07-20 • via Nuitee
L
Lane • solo_traveller • ca
9
Great stay on the city outskirts.
Pros:

The room was very nice. It featured a kitchenette, living room with fireplace, and sitting area outside.. the pool area in the main building was also very nice.

Cons:

Parking was a bit of an issue. while the building clusters had lots, i went for supper and when I came back there were no spaces within reasonable distance to my unit.

2026-07-20 • via Nuitee
C
Chen • family_with_children • ca
7
Pros:

Good location. The suite room is good for big family.

2026-07-20 • via Nuitee
M
Mariia • solo_traveller • cy
7
2026-07-20 • via Nuitee
C
Cathline • extended_group • us
9
2026-07-20 • via Nuitee
U
Urs • family_with_children • ch
6
OK für einen Kurzaufenthalt.
Pros:

Das Zimmer war sauber. Gute Spielmöglichkeiten für die Kinder (Basketballfeld, Tennisplatz)

Cons:

Poolarea ist sehr in die Jahre gekommen. Überall blättert Putz ab, Pool und Hot Tub laden NICHT zum Baden ein.

2026-07-19 • via Nuitee
M
MaryBeth • extended_group • us
6
It was nice
Pros:

Filled our needs

Cons:

Wi-Fi kept dropping. Morning shuttle only returns two hours later so we couldn t use it. Front room is small

2026-07-19 • via Nuitee
V
Veronika • family_with_children • nl
7
Good for a night
Pros:

Close to Banff

Cons:

Things were not clean

2026-07-18 • via Nuitee
I
Iain • family_with_children • gb
5
Disappointing given the price and poor hygiene really let the place down. I can’t adequately explain just how filthy the
Pros:

Just outside Banff, reasonable location

Cons:

They hygiene was poor in the bedrooms and the swimming pools were the filthiest I’ve ever encountered anywhere in 30 years of global travel. Laundry machines didn’t wash any of the clothes and staff were flat at best

2026-07-18 • via Nuitee
S
Stacey • family_with_children • us
2
Not worth the $ paid
Pros:

Beautiful property.

Cons:

Where do I start? No AC, wifi was spotty at best. Shower heads were so caked with limescale that they barely worked. No TV in bedrooms. TV remote didn’t work. When remote did work, channels are very limited. Check in was late. Was not able to enter our rental until 5pm. Overall, disaster.

2026-07-18 • via Nuitee
S
sowmya • solo_traveller • ca
8
Pros:

Location restaurant facilities and amenities

Cons:

Rooms were too old and small

2026-07-18 • via Nuitee
A
Alice • couple • au
5
Pros:

Large rooms

Cons:

Quite far out of town - there was a shuttle bus but was often full so had to wait for the 2nd or 3rd bus to get on. Gym is quite dingy and dated

2026-07-18 • via Nuitee
M
Maria Gabriela • extended_group • ar
7
Pros:

El resort es antiguo y se nota, aunque las habitaciones han sido renovadas. Tiene muchas comodidades como piscina, gimnasio y canchas de tenis y pickleball, que no llegamos a usar. La ubicación es buena, justo a la entrada del pueblo. Si bien está alejado del centro, ofrecen un servicio de traslado (shuttle) para ir hasta allí sin necesidad de usar el auto. Las camas eran cómodas y la habitación, espaciosa. La comida del restaurante estaba muy rica y a precios razonables.

The resort is an older property and shows its age, although the rooms have been renovated. It has many amenities such as a pool, a gym, and tennis and pickleball courts, which we didn't get a chance to use. The location is good, right at the entrance to the town. While it is a bit far from the downtown area, they offer a shuttle service so you can get there without needing a car. The beds were comfortable and the room was spacious. The food at the restaurant was delicious and reasonably priced.

Cons:

Lo que no me gustó fue la falta de limpieza de las alfombras; tenían grandes manchas que deslucían la actualización realizada en las instalaciones.

What I didn't like was the lack of cleanliness on the carpets; they had large stains that really detracted from the updates made to the facilities.

2026-07-17 • via Nuitee
M
Myungkyung • couple • ca
2
2026-07-16 • via Nuitee
G
Gorman • couple • us
10
Fantastic
Pros:

Convenient clean pretty

2026-07-15 • via Nuitee