Concord Suites by IHG

Hotels
8 (683 reviews)
7800 Gateway Lane, NW , Concord , US
+1 704-979-3800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Ongoing renovations
Limited amenities
High prices

Categories

Cleanliness
7.5
Some reviews noted cleanliness issues, especially with ongoing renovations.
Service
9.5
Staff were frequently praised for their friendliness and helpfulness.
Location
9.5
The location received positive remarks, being convenient and desirable.
Room Quality
7.5
Complaints about the room condition due to renovations and some amenities lacking.
Amenities
6.5
Reviews mentioned the lack of a pool and issues with breakfast items.
Value for Money
7.5
Pricing was considered high given the circumstances and lack of amenities.
Food and Beverage
7.5
Breakfast quality received mixed reviews.
Overall Experience
8.5
Despite some negativity, most guests indicated they had a satisfactory stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:31

Property Description

Convenient Location

The Comfort Suites Concord Mills hotel is perfectly situated between the Charlotte Motor Speedway and Concord Mills mall, offering easy access to popular attractions like Carowinds theme park and Bank of America Stadium.

Abundant Amenities

Enjoy complimentary perks such as free Wi-Fi, hot breakfast, and access to the indoor heated pool and exercise room. Business travelers will appreciate the fully equipped business center and meeting room for up to 50 people.

Comfortable Suites

Each suite is equipped with convenient amenities like coffee makers, irons, and hair dryers. Upgrade to a suite with a refrigerator, microwave, and wet bar for added convenience during your stay.

Ready to experience comfort and convenience at Comfort Suites Concord Mills? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 683 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 8.5
R
Robin • solo_traveller • us
5
The hotel was just decent enough for what it was and the staff was amazing!
Pros:

I liked the location as it is located near shops, restaurants, and attractions in which I was interested.

Cons:

Didn't like being unaware that I was getting an accessible room. Rooms are/have been refurbished, yet every other area seemed to have been left untouched. Being alone, I did not like being placed in a room at the end of the hall, near the stairway exit. I felt extremely uncomfortable.

2026-09-17 • via Nuitee
K
Kristen • couple • us
10
It was Great! Loved it and will definitely stay again!
Pros:

Great location. A lot of food options close. The room was very nice. Bed was very comfortable. Staff were nice!!

2026-09-12 • via Nuitee
H
Heather • family_with_children • us
4
Would not stay here again. For the price this was not what we expected.
Cons:

The listing says there is a pool. Apparently the pool was removed over a year ago per the front desk staff. It should be removed from the amenity list since this is a huge factor for families with children. We always base our hotel off of a pool for our child. The bathtub was very nasty. It had dirt and some kind of sediment in it. Which the staff had to have seen when they laid the towel and soap on the edge of the tub. When we turned the tub on to try and wash it down it didn’t want to drain.

2026-09-07 • via Nuitee
J
Jaylee • solo_traveller • us
9
2026-09-07 • via Nuitee
P
Paula • couple • us
6
2026-08-30 • via Nuitee
L
Lisa • solo_traveller • us
9
The room was nice and clean and staff was friendly and helpful.
Pros:

It was clean the staff was friendly and helpful

Cons:

The room was a great size and was close to restaurants.

2026-08-29 • via Nuitee
J
Jessica • couple • us
9
2026-08-18 • via Nuitee
A
Amanda • extended_group • us
8
Clean, comfortable & quiet nights rest.
Pros:

Clean & lots of space.

Cons:

TV channels were lacking & hard to navigate.

2026-08-17 • via Nuitee
H
Hilliard • solo_traveller • us
10
Amazing
2026-08-14 • via Nuitee
R
Roger • solo_traveller • us
10
2026-08-12 • via Nuitee
E
Eric • couple • us
10
Pros:

The breakfast was excellent. The room was actually way more comfortable and homely than what I was expecting. The front desk employee was very polite and professional. I will be staying here again one day.

2026-08-03 • via Nuitee
L
Levonza • couple • us
6
2026-07-20 • via Nuitee
S
Shantana • couple • us
10
2026-06-20 • via Nuitee
A
Aurelio • solo_traveller • us
1
Spend same amount, for other hotel to stay.
Pros:

Location

Cons:

All the construction going on , no warning about when booked payed same price of three other hotels next to. Rooms where out dated i know they are remodeling it ,heads up would have been nice. Not how pictures show on website. Window unit was the ac for room, was not enough to keep room cool . Very disappointed. Would not stay here again.

2026-06-16 • via Nuitee
A
Alexandria • couple • us
9
Great location, good price, and super comfy
Pros:

The amount of space and separation between rooms

Cons:

No pool and it’s extremely hot out

2026-06-15 • via Nuitee
A
Alan • family_with_children • us
10
2026-06-14 • via Nuitee
T
Terra • solo_traveller • us
9
2026-06-02 • via Nuitee
B
Bertram • solo_traveller • us
9
Pros:

Facilities in renovation, everything new and really clean. The staff was nice and very helpful.

Cons:

No complaints

2026-05-27 • via Nuitee
C
Corbie • couple • us
10
2026-05-26 • via Nuitee
P
Philicia • family_with_children • us
4
Definitely will not
Pros:

It’s close to the race track.
The receptionist was friendly and tried her best to make the mistake, right again.

Cons:

There was no parking, even for the handicapped.
They gave our room to someone else.
Breakfast wasn’t good at all.

2026-05-26 • via Nuitee