Hotel Las Americas Casa de Playa

Hotels
8.6 (2444 reviews)
Anillo Vial Sector Cielo Mar , Cartagena de Indias , co

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Multiple amenities
Cons:
Poor cleanliness
Inconsistent service
Room quality issues

Categories

Cleanliness
7.36
The review mentions dirty and poorly maintained rooms, indicating low cleanliness.
Service
9.33
Some reviews highlight attentive service, but others mention rudeness at the front desk.
Location
9.87
Beautiful property right in the ocean; location praised in the reviews.
Room Quality
6.82
Reviews indicate issues with room maintenance and comfort.
Amenities
9.35
Positive mentions of multiple pools and activities available.
Value for Money
8.81
Mixed reviews on quality vs price, slightly lower due to poor experiences.
Food and Beverage
7.86
Food quality received some criticism; some reviews found it poor.
Overall Experience
9.43
The average sentiment overall is good, though some guests expressed significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:09

Property Description

Tropical Beachfront Paradise

Luxurious Amenities: With 2 swimming pools, a mini-golf course, a spa, and an entertainment center, including a water park for kids, Hotel Las Americas Casa de Playa offers a truly indulgent experience.

Gourmet Dining: Indulge in a culinary journey at the hotel's 3 restaurants, offering a variety of cuisines from local and international delicacies to grilled meats and fresh seafood inspired by the Cartagena and Caribbean regions.

Convenient Location: Situated just a stone's throw away from Cartagena's Old Town and a short drive from the vibrant Boca Grande District, Hotel Las Americas Casa de Playa provides the perfect blend of tranquility and accessibility.

Experience the ultimate beachfront getaway at Hotel Las Americas Casa de Playa. Book now for an unforgettable stay!

Important information:

As per Colombia's tax laws, a 19% VAT will be charged to Colombian residents and nonresident that do not receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. This amount will be charged at the hotel as an addition to the quoted room rate. 19% VAT exemption only applies to room package rates.
For the entrance of children, it is necessary to present the civil registry or the child's identity card. In case of not being in the company of their parents, the person responsible for taking care of the children, must present the authenticated authorization document from at least one of the parents. Law 1098 of 2006 Code of childhood and adolescence.

The entry and registration of minors to the Hotel must be carried out by one of their parents with presentation of their birth certificate and identity card. If they are not accompanied by their parents, it may be carried out by the adult responsible for the minor, duly authorized by at least one of the parents. The authorization must be in writing signed and notarized by one of the parents and indicate that the minor is under their care.

In order to protect credit card owners from fraud, the guest must present the credit card used to make the online reservation and the physical identification document of the cardholder at check-in.

The Hotel reserves the right to reject the guest at check-in for not complying with this requirement. The Hotel can cancel a confirmed reservation if it is suspected that a fraudulent card has been used, therefore, the holder of the card that will be used as a means of guarantee must be the same one who made the reservation and enjoyed the benefits. hotel services. Otherwise, you must contact our Reservations department at the email: [email protected] or at 57-605-6724242 in the city of Cartagena, for validation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

8.6
Based on 2444 reviews
Cleanliness: 7.36
Service: 9.33
Location: 9.87
Room Quality: 6.82
Amenities: 9.35
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 9.43
S
SOTIRIOS couple gr
7
2026-08-16 via Nuitee
P
Paramo family_with_children co
10
2026-08-15 via Nuitee
J
jose solo_traveller es
10
2026-08-14 via Nuitee
S
SAMIR ALFONSO solo_traveller co
8
2026-08-14 via Nuitee
P
Pilar family_with_children co
7
Pros:

Si

Cons:

En la playa no había servicio de toallas.

2026-08-14 via Nuitee
C
Carolina couple co
10
2026-08-14 via Nuitee
J
Juan Felipe Monsalvo family_with_children co
9
2026-08-13 via Nuitee
O
Oscar couple lu
6
2026-08-13 via Nuitee
E
Esther family_with_children es
8
2026-08-13 via Nuitee
E
Eduardo solo_traveller co
4
No existe cultura organizacional de servicio ni pertenencia en este hotel.
Pros:

Ninguna

Cons:

Incidente con el aire acondicionado. Muy mala respuesta al incidente. Instalaciones viejas, desgastadas, un poco deprimentes. La cultura de servicio desapareció hace mucho tiempo.

2026-08-11 via Nuitee
M
Maria Carolina family_with_children co
8
Muy bueno para niños
Cons:

El aire acondicionado de mi habitación no funcionaba bien, llame a recepcion, lo fueron a ver pero no se arreglo.

2026-08-10 via Nuitee
M
Maria solo_traveller co
9
Muy confortable
Cons:

Remodelar las baldosas de las habitaciones pues está muy picadas

2026-08-10 via Nuitee
M
Mauricio Bolívar solo_traveller co
7
Fin de semana en Las Americas
Pros:

Muchas opciones para los niños, muchos trabajadores y muy buena comida

Cons:

El hotel está un poco viejito, pero intentan tenerlo lindo. Estaban remodelando habitaciones cerca y había mucho polvo

2026-08-10 via Nuitee
L
Luisa Fernanda family_with_children co
8
Fue una estancia maravillosa para pasar en familia
Pros:

Me encantó la comida en general, desayuno 10/10, los restaurantes tenian alta variedad para todos los gustos, Las piscinas 10/10 para todas las edades.

Cons:

Pienso que deben mejorar los colchones, actualizarlos porque eran muy blandos. Cuando ingresamos a la habitación olía a viejo a pesar de ser una habitación muy bonita, iluminada y ventilada.

2026-08-10 via Nuitee
V
Vasquez family_with_children co
10
2026-08-09 via Nuitee
E
Edgar Santiago solo_traveller co
10
Pros:

Las instalaciones son muy cómodas y completas

Cons:

Todo estuvo bien

2026-08-08 via Nuitee
L
Laguna solo_traveller co
10
Pros:

La habitación muy limpia.

2026-08-06 via Nuitee
C
Carolina family_with_children co
10
2026-08-06 via Nuitee
D
Diana family_with_children us
10
Maravilloso
Pros:

Todo

2026-08-05 via Nuitee
J
Jaime solo_traveller co
8
Muy agradable
Pros:

Casa playa es algo viejo pero se ve el mantenimiento.

Cons:

Los taxis nunca tienen cambio y se presentan como los de base del hotel.

2026-08-05 via Nuitee