BlueBay Banús

Hotels
•
Blue Bay Resorts
7.6 (3020 reviews)
Carretera de Cádiz, Km 173 , Marbella , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good/excellent location (near Puerto Banus)
Friendly, helpful staff and prompt housekeeping
Attractive green grounds and multiple pools
Varied and good breakfasts / meals
Large, bright rooms (when in good condition)
Wide entertainment programme and activities
Cons:
Room quality/run-down, many rooms not renovated
Insects reported (cockroaches, ants) and bad bathroom smells
Weak or poor air conditioning
Humidity in rooms, visible wear (doors, furniture)
Perceived poor value for money / overpriced
Noise from other guests / lack of clear quiet-hours

Categories

Cleanliness
6.2
Mixed reports: some guests praised prompt housekeeping and generally clean, bright rooms; several reviews report insects (cockroach, ants), bathroom bad smell and humidity, so cleanliness is inconsistent across rooms.
Service
8.8
Generally positive: staff repeatedly described as friendly, helpful and responsive (prompt room cleaning, welcoming reception, active entertainment team).
Location
8.9
Frequently praised: very good/excellent location, close to Puerto Banus and convenient for guests.
Room Quality
5.8
Several negative comments: rooms described as old, not renovated, run-down, with weak AC, lack of slippers/iron and visible wear (holes in doors); some positive notes about room size and brightness but overall room quality is below expectation.
Amenities
8.3
Positive: multiple pools for adults and children, attractive green grounds, varied entertainment and activities; minor criticism about pool opening hours (starts at 11am).
Value for Money
6.5
Several guests felt the price was too high for the quality (expected higher standard for a 4-star), stating rooms looked like 3-star and price/quality imbalance.
Food and Beverage
8
Generally good: breakfasts described as very good, varied and abundant; meals praised in several reviews though one noted breakfast as decent but not international.
Overall Experience
8.3
Overall mixed-positive: guests enjoyed location, grounds, amenities and service, but recurring issues with room condition, AC and occasional pests lowered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:07

Property Description

Tropical Oasis in Puerto Banús

Luxurious Accommodations: Experience comfort and style in our air-conditioned rooms with satellite TV, minibar, and private bathroom.

Culinary Delights: Indulge in traditional Andalusian cuisine at our 2 restaurants or sip on cocktails at the poolside bar and beach club bar.

Convenience at Your Fingertips: Let our 24-hour reception assist you in booking tours and activities, or rent a car/bicycle to explore the area easily.

Immerse yourself in luxury at BlueBay Banús and make unforgettable memories.

Important information:

Please note that parking places are limited and reservations are not possible.

Please note, when booking 4 or more rooms, different policies and additional supplements will apply.When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Location

Guest Reviews

7.6
Based on 3020 reviews
Cleanliness: 6.2
Service: 8.8
Location: 8.9
Room Quality: 5.8
Amenities: 8.3
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.3
M
María Dolores • extended_group • es
8
Estancia tranquila y relajada.
Pros:

Las piscinas con diferentes ambientes, y el Bar con comidas muy bien preparadas.
Añadir que los camareros y camareras, servicio de limpieza muy profesionales y agradables.

Cons:

Nos tocó en la última zona, números 700-800 y no sé si en el resto era igual pero en esta zona debo decir que Algunas instalaciones estaban muy obsoletas, como los baños de las habitaciones teniendo bañera y armario muy antiguo, así como puertas y ventanas. Los Jardines de la zona 800 descuidados, cosa que no entiendo ya que el en el resto de las zonas estaba muy bonitos y cuidados. Aunque la limpieza de todo el hotel era excelente tanto habitaciones como patios exteriores.

2026-08-22 • via Nuitee
F
FLORENCIO • couple • es
8
Es mi segunda estancia y sin duda repetiré
Pros:

La atención del personal, excelente

Cons:

Los socorrista se las piscinas, todo el día hablando por teléfono o enviando notas de audio. Sin prestar atención a la gente que se tiraban de cabeza a la piscina estando prohibido.

2026-08-22 • via Nuitee
O
OOme Fallatah • solo_traveller • sa
10
2026-08-21 • via Nuitee
R
Robio • couple • ch
9
2026-08-21 • via Nuitee
M
Maybrit • extended_group • dk
9
2026-08-21 • via Nuitee
P
Piasecka • couple • pl
10
Było wspaniale ♥️
Pros:

Piękny ogród, czystość , pyszne śniadania i kolacje

Cons:

Brak

2026-08-21 • via Nuitee
D
Dilara • solo_traveller • tr
1
Rezalet bir mağduriyet
Pros:

Bu tesis rezervasyonu iptal etti paramı iade etmedi booking ile birlikte insanları mağdur edip asla cevap bile vermiyor sıfır

Cons:

Bu tesis rezervasyonu iptal etti paramı iade etmedi booking ile birlikte insanları mağdur edip asla cevap bile vermiyor sıfır

2026-08-21 • via Nuitee
A
Angelo • solo_traveller • it
9
2026-08-21 • via Nuitee
S
Soucaina • couple • es
4
2026-08-20 • via Nuitee
E
Eulalia • couple • pt
8
Pros:

O Hotel tem todas as comodidades, fomos com pequeno almoço e jantar e vale imenso a pena comida otima funcionários otimos. A piscina mais pequena é otima para descansar.

Cons:

Julgo que deveria haver um melhor controle das entradas no hotel, ficamos com a sensação que entravam pessoas externas. Eu não senti qualquer tipo de assedio, estava acompanhada mas não seria hotel para onde iria só.

2026-08-20 • via Nuitee
B
BABAKHYI • couple • ma
8
2026-08-20 • via Nuitee
J
Jonathan • couple • gb
9
Great experience, nice clean hotel with polite and welcoming staff. Great location. Good food, good atmosphere and good
Pros:

Very clean, polite and welcoming staff, good food, great atmosphere

Cons:

Entertainment was slightly disappointing

2026-08-19 • via Nuitee
D
Davide • couple • it
8
2026-08-19 • via Nuitee
T
Teresa • couple • es
4
Nada recomendable
Pros:

la ubicación

Cons:

suciedad, habitaciones muy viejas, desayuno lamentable, el café , los embutidos, la fruta , hormigas entre las tazas, césped de la piscina abandonado, lleno de barro, sucias las hamacas,barro en el césped

2026-08-19 • via Nuitee
R
Réka • couple • hu
10
2026-08-18 • via Nuitee
H
Hamaf • couple • sa
9
2026-08-18 • via Nuitee
H
Henrique • family_with_children • pt
10
Muito boa
Pros:

Gostei do atendimento , apesar deuma situção que aconteceu , foi resolvido pelo hotel , a dedicação e a simpatia

Cons:

gostei de tudo

2026-08-18 • via Nuitee
A
Alicia • couple • it
6
2026-08-17 • via Nuitee
T
Tionei • couple • ie
1
2026-08-17 • via Nuitee
P
Pozzi • couple • it
10
2026-08-17 • via Nuitee