City Express by Marriott Columbia East Elkridge area

Hotels
•
City Express
8.2 (490 reviews)
7146 Old Waterloo Rd , Elkridge , US
+1 443-341-5886

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean
Great staff
Nice location
Cons:
Pool closed for renovation
Bathroom issues
Misinformation from staff

Categories

Cleanliness
8.05
Most guests noted cleanliness, though some pointed out issues with room cleanliness.
Service
8.55
Staff were generally praised for their friendliness and assistance, despite some issues.
Location
8.05
Location received mixed reviews; some found it convenient, while others had trouble accessing it.
Room Quality
7.55
Issues with bathroom door and some mentions of discomfort with beds.
Amenities
9.05
Overall good amenities, with highlights on the gym and pool, although pool was under renovation.
Value for Money
8.05
Room rates were considered reasonable for the services provided, though there were some complaints.
Food and Beverage
8.05
Breakfast praised for variety, but service and maintenance issues were noted.
Overall Experience
8.25
Guests had a mostly positive experience with some notable complaints that affected enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:12

Property Description

Luxurious All-Suites Accommodation
Experience comfort and convenience at Comfort Suites Columbia Gateway, where every suite is equipped with modern amenities for a relaxing stay.

Indoor Pool and Exercise Room
Unwind with a refreshing swim in the indoor pool or maintain your fitness routine at the on-site exercise room during your stay.

Convenient Location and Business Facilities
Located just off I-95, with easy access to Baltimore and BWI Airport, our hotel offers a prime location for both leisure and business travelers. Take advantage of the free WiFi in our business center and guest laundry facilities.

Book now to enjoy a seamless blend of relaxation and productivity at Comfort Suites Columbia Gateway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 490 reviews
Cleanliness: 8.05
Service: 8.55
Location: 8.05
Room Quality: 7.55
Amenities: 9.05
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.25
R
ryan • solo_traveller • us
8
Pros:

It was very clean and the room was spacious.

Cons:

I know it was a complimentary breakfast but it is really not good.

2026-09-14 • via Nuitee
H
Henry • couple • us
10
2026-09-10 • via Nuitee
Y
yooku • couple • gb
8
2026-09-10 • via Nuitee
J
James • extended_group • us
9
Clean. Friendly. Well maintained, looks new, comfortable.
2026-09-09 • via Nuitee
K
Kara • extended_group • us
3
2026-09-08 • via Nuitee
K
Kathleen • couple • us
8
Although breakfast was disappointing,, the rest of the stay was better than expected.
Cons:

Breakfast was very sad. No fruit, no oatmeal.

2026-09-08 • via Nuitee
N
Nance • family_with_children • us
7
Pros:

Customer service was good.

Cons:

Disappointed in the breakfast. Not a lot to offer compared to other hotels.

2026-08-24 • via Nuitee
R
Rodriguez • solo_traveller • us
9
Pros:

Good

Cons:

Good

2026-08-15 • via Nuitee
N
Nicole • family_with_children • ca
8
Arrived and was checked in swiftly, room was spacious and clean. Enjoyed the whole stay
Pros:

The staff was very friendly and quickly got us checked in. They offered a decent selection on the breakfast as well. The room was very clean and well taken care of.

Cons:

No complaints

2026-08-15 • via Nuitee
M
Majela • couple • us
8
2026-08-12 • via Nuitee
J
Joseph • solo_traveller • us
9
Pros:

Clean and spacious

Cons:

Staff was ok

2026-07-21 • via Nuitee
V
Virginia Moignard • solo_traveller • us
2
Comfort Suites Hotel Elkridge MD was not a great place.
Pros:

Once inside my room I was good. It was clean.

Cons:

NO HELP FROM THE GIRL I CHECKED IN WITH. THE LUGGAGE ON THE CART WAS small AND IT KEPT FALLING OFF AND OR FALLING THROUGH THE BOTTOM OF THE CART. I AM 74 YEARS OLD AND THE GIRL DIDN'T OFFER TO HELP ME OR GET SOME HELP.

ALSO, THE PARKING LOT WAS BLOCKED OFF AS I PARKED IN FRONT AND UNLOADED MY CAR THEN I HAD TO BACK UP BECAUSE THE CONES WERE ACROSS THE PATHWAY TO GO PARK. THERE WAS NO ROOM TO BACK UP AND EASILY MANUVER TO FIND A PLACE TO PARK!
THOSE THINGS ARE MADDENING!!

2026-07-14 • via Nuitee
L
Lisa P • solo_traveller • us
10
Pros:

Clean great staff and newly

2026-07-12 • via Nuitee
A
Adnan • solo_traveller • tr
7
2026-06-27 • via Nuitee
P
pupass • Family
2
awful never coming back never come to this place
Pros:

Awoken by a ringing concatenation that has been on and off for the past 30 minutes were it is litterly deafening

2026-06-26 • via Tripadvisor
S
Singleton • family_with_children • us
10
2026-06-25 • via Nuitee
T
Terri • solo_traveller • us
3
Pros:

Check in was easy.

Cons:

Dirty facility, smelled like mildew in hallways, poor inside and outside lighting.

2026-06-25 • via Nuitee
A
Adnan • solo_traveller • tr
7
Pros:

Tesis ve odalar çok iyi. Sadece teknik sorunlar yaşadım. Girdiğim gün wifi çalışmıyordu. Kaldiğm 6 günde 4 kere oda anahtarım çalışmadı. Reseption a geri gelme zorunda kaldım.

2026-06-25 • via Nuitee
C
christopher • couple • us
4
Clean, comfortable and a good night’s rest.
Pros:

The bed was comfortable it had a microwave and a refrigerator.

Cons:

Well are bathroom door could not shut due to how poorly put together or the wood must have swelled up. They never cleaned are room we were unaware we had to request a clean up 24hrs prior.

2026-06-23 • via Nuitee
M
Martina • couple • us
10
2026-06-19 • via Nuitee