Hilton Garden Inn Columbus/Polaris

Location

The hotel location is great. Unfortunately, our stay was ruined. My truck and many others were broken into over night in the parking lot. The windows were completely smashed out. After reading the reviews and speaking with family and friends, this has been a problem for years and it seems it has not been addressed. Until there is a way to deter this from happening again by increasing security measures in some way, I am not sure why anyone would stay here. The parking lot says park at your own risk (basically). The police even told us that it has been years of the same vandalism occurring. Good luck everyone.

The hotel inside is very nice, clean and the rooms are spacious, but that's where it ends. First of all, this hotel is not in the safest area. We stayed in a neighboring hotel a few weeks early and several cars were broken into during our stay. We had to stay at this hotel for a baseball tournament and again, several vehicles, including 2 from our team were broken into. Police reported that over 50 vehicles in the general area were broken into in one night. The hotel told our affected families that they do not have security cameras and if they install security cameras the rates will increase. The breakfast bar was $10 per person, there were only 2 working ice makers in the entire hotel and the pool was out of service. Additionally, there was supposed to be a Peloton Bike (one reason we stay at Hiltons) in the fitness center but it was not there.

We strongly recommend continuing your search for a better—and frankly safer—place to stay. Six cars were broken into in the parking lot last night, and based on the police, hotel staff, and even the signs posted around the property, this seems to be less of a “rare incident” and more of a nightly tradition.

The pool was advertised when we booked a few weeks ago, but it’s currently out of service. And by “out of service,” I mean completely drained with no sign of life, tools, workers, or even a hopeful “coming soon” banner. It’s basically a large, sunken reminder of better days.

The A/C was loud enough that I briefly considered whether I should be wearing hearing protection indoors, and the bathroom came with complimentary bugs—unfortunately not the kind that fly in to tell you you’re a Disney princess.

We gave it two stars only because the staff were genuinely kind and helpful. They deserve a better building to work in.

The location

The service was excellent. They did care for my comfort.
They also called to make sure I was not leaving behind a document.
Breakfast was decent and they have bottled water available for you whole stay.
We had a car and didn't have any issue of security as other guests claimed.

Nice and quite

The room bed and pillows were comfortable.

The location.