Mantra Mackay

Hotels
•
Mantra
8.1 (1158 reviews)
Mulherin Drive, Mackay Harbour , Mackay , AU
+61 7 4955 9400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great harbour/marina location
Friendly and helpful staff
Clean and comfortable rooms (many guests)
Good views from many rooms
On-site parking available
Breakfast and some meals praised
Cons:
Restaurant/bar often closed or limited hours
Some rooms dated, small, or downgraded without prior notice
Amenities lacking (no toaster, inadequate mugs, pool bar not open)
Occasional poor reception/customer service
Parking/view issues for lower-floor rooms

Categories

Cleanliness
8
Generally reported as clean and comfortable in multiple reviews, though a few guests noted dirty balcony/areas and rooms that needed attention.
Service
8.7
Staff repeatedly described as helpful, friendly and apologetic; a small number of comments noted limited customer service at reception.
Location
9.2
Consistently praised for being right on the harbour/marina and convenient for the shipyard and nearby restaurants; some noted it is a trek from Mackay proper or a bit far from the city centre.
Room Quality
7.6
Mixed feedback: some rooms have great views and good size, while others were dated, small, downgraded unexpectedly, or had issues (balcony condition, TV, lighting).
Amenities
7.3
Several recurring amenity issues: restaurant/bar and pool bar closures, no toaster or adequate mugs, limited room service, and occasional parking constraints.
Value for Money
7.8
Perceived value reduced by pricey on-site food/drinks and limited dining options; comfort and location provide positive offset for many guests.
Food and Beverage
7.9
Breakfast and some meals described as good/beautiful, but frequent complaints about restaurant closure, limited service hours and lack of a good view in the dining area; prices noted as high.
Overall Experience
8.3
Most guests reported a lovely stay and willingness to return/recommend, despite some service, room or amenity shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Amenities
Indulge in the on-site restaurant, fitness center, and outdoor pool at Mantra Mackay. Enjoy free Wi-Fi and private balconies with water views in every room.

Convenient Facilities
Each air-conditioned room features a kitchenette, flat-screen TV, and ironing facilities. Dine at Latitude 21 for breakfast and dinner or opt for room service during specific hours.

Ideal Location
Located just a 5-minute walk from Harbour Beach, our hotel offers easy access to Central Mackay and Caneland Central Shopping Centre. With free parking and 24-hour reception, your stay is guaranteed to be hassle-free.

Experience luxury and convenience at Mantra Mackay. Book now for an unforgettable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. Please advise the property of the number and age of guests staying in each room. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. If children are staying, please advise the hotel so they can ensure additional bedding is provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Location

Guest Reviews

8.1
Based on 1158 reviews
Cleanliness: 8
Service: 8.7
Location: 9.2
Room Quality: 7.6
Amenities: 7.3
Value for Money: 7.8
Food and Beverage: 7.9
Overall Experience: 8.3
A
Arthur • solo_traveller • au
9
We had a lovely stay and would happily recommend Mantra Mackay.
Pros:

Loved the location and facilities.

Cons:

N/A

2026-10-29 • via Nuitee
C
Craig • solo_traveller • au
10
2026-10-29 • via Nuitee
C
Crisp • couple • au
8
Pros:

Great size room with a great view.

2026-10-28 • via Nuitee
J
Jade • couple • au
9
2026-10-27 • via Nuitee
B
Brad • couple • au
8
2026-10-27 • via Nuitee
N
Noy • family_with_children • au
8
2026-10-27 • via Nuitee
A
Anne-Maree • family_with_children • au
6
2026-10-27 • via Nuitee
K
karen • couple • au
8
We will be back
Pros:

We love being right on the harbour

Cons:

Our room didn’t have the greatest view and we thought the furniture could have been swapped around to see the view better , like put the couch where the tv was

2026-10-26 • via Nuitee
B
brian • couple • au
10
2026-10-22 • via Nuitee
R
Robert DeLacey • couple • nz
10
Clean & comfortable
Pros:

Location by the marina

Cons:

No coffee mugs only teacups.

2026-10-20 • via Nuitee
K
kelly • couple • au
6
Pros:

Location

2026-10-16 • via Nuitee
A
ANDREA • couple • au
7
Close to Marina - would be better if they could keep restaurant and bar open 7 days a week!
Pros:

Near the Marina, but a trek from Mackay proper! Spacious rooms. And staff did try there hardest to make our stay comfortable

Cons:

Restaurant and bar closed when we were there, no room service also.

2026-10-16 • via Nuitee
M
Mel • couple • au
1
Went for a special occasion and the view of buildings and the small room without the ocean view and spa really dampened
Pros:

Lovely location, on site parking, beautiful food.

Cons:

We booked a deluxe king suite with a spa & with no communication prior to our arrival we were downgraded to a budget room due to maintenance issues.

2026-10-16 • via Nuitee
P
PAUL • solo_traveller • au
8
Fit for purpose. Like the location
Pros:

N/A

Cons:

N/A

2026-10-14 • via Nuitee
A
Adam • solo_traveller • au
8
Very good for
Pros:

Breakfast, staff and location

Cons:

Rooms are a bit dated

2026-10-13 • via Nuitee
S
Stephen • couple • au
8
Pros:

Location close to Harbour and nearby beach. Room had a good Harbour and sea view. Beach walkway was easy to access.

Cons:

No sink plug in bathroom, balcony doors covered in sea spray, a few light bulbs needed replacing, no clothes air-drying rack.

2026-10-13 • via Nuitee
J
Jessie-May • solo_traveller • au
9
Amazing stay
Pros:

The stuff was helpful and kind

Cons:

N/A

2026-10-12 • via Nuitee
N
NIcholas • couple • ae
9
WE have stayed before facilities are similar to 10 years ago but still good
Pros:

View
Bed and bath

Cons:

Maybe some room service options

2026-10-12 • via Nuitee
S
Stephen • solo_traveller • au
10
2026-10-11 • via Nuitee
A
Anna • couple • ch
9
So weit so gut.
Pros:

Sicht aufs Meer

Cons:

Dürfte etwas mehr Komfort sein

2026-10-11 • via Nuitee