Amaka Calma Tulum by Cercana

Hotels
8.2 (244 reviews)
Calle 9 Sur, por 10 Sur y 12 Sur, S/N Zona 9 Col. La Veleta , Tulum , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Quiet location
Spacious rooms
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
6.41
Draps not clean, requests for new sheets were not resolved satisfactorily.
Service
8.88
Service overall standard, but with some staff issues affecting experience.
Location
9.42
Quiet area with easy access to restaurants and bars.
Room Quality
8.37
Spacious apartment but needs maintenance.
Amenities
7.4
Missing maintenance on bicycle equipment and poolside chairs.
Value for Money
8.86
Good value for the price, especially for larger apartments.
Food and Beverage
7.91
Breakfast available but service during hours was lacking.
Overall Experience
8.38
Enjoyable stay despite some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:20

Property Description

Luxurious Accommodation
Amaka Calma Tulum, located in Tulum, offers 4-star accommodation with modern amenities including free bikes, a refreshing outdoor pool, and a fitness centre. The air-conditioned rooms are well-equipped with a flat-screen TV, safety deposit box, and a private bathroom, ensuring a comfortable stay.

Delicious Dining Options
Start your day with a buffet or American breakfast served at the hotel. For those looking to explore local cuisine, the hotel is conveniently located near various dining options.

Recreational Activities
Guests can enjoy playing table tennis or cycling in the surrounding area. The hotel's friendly staff, fluent in English and Spanish, are available 24/7 at the reception to assist with any inquiries.

Experience luxury and comfort at Amaka Calma Tulum. Book your stay now for an unforgettable experience!

Important information:

La propiedad ofrece el acceso al club de playa.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 260 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 244 reviews
Cleanliness: 6.41
Service: 8.88
Location: 9.42
Room Quality: 8.37
Amenities: 7.4
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.38
M
Mateo • solo_traveller • ar
10
Pros:

El lugar es hermoso y cuenta con todas las comodidades. La ubicación es excelente y el personal es el mejor!

2026-04-26 • via Nuitee
T
thierry • extended_group • fr
5
Hôtel sur le déclin
Pros:

La piscine était propre

Cons:

Odeur de renfermé et de moisissures dans la chambre, ventilateur qui ne fonctionne pas, porte de la douche qui ne ferme pas
Au petit déjeuné plus de fruit, plus de jus de fruit, plus de yaourt
Alors que nous étions 8 dans l’établissement pas trop compliqué de provisionné suffisamment de nourriture

2026-04-20 • via Nuitee
J
Jennifer • extended_group • fr
7
2026-04-06 • via Nuitee
Y
YAXAIRA • couple • mx
10
Bue lugar para descansar.
Pros:

Habitación súper bien, desayuno incluido y personal muy atento.
Cerca de restaurantes, bazares, etc.

2026-03-21 • via Nuitee
S
Serafim (jean claude) • family_with_children • fr
8
2026-02-26 • via Nuitee
A
Angela Maria • extended_group • de
8
Insgesamt eine sehr ruhige, grüne und natürliche Anlage.
Pros:

Die Unterkunft liegt in der Nähe von Restaurants und Bars, aber es war nicht zu laut, sondern eher gemütlich. Die Zimmer waren gut ausgestattet. Der Blick aus den Balkonen war wirklich traumhaft, dank der ganzen Pflanzen und Tiere, wir hatten sogar Tucane vor den Balkon. Das Frühstück war ausreichend und wurde frisch zubereitet. Jose war sehr bemüht die Wünsche umzusetzen und er war äußerst freundlich und zuvorkommend. Wir konnten Fahrräder kostenlos leihen, was nicht üblich ist. Wir waren sehr zufrieden mit dem Aufenthalt. Da die Anlage umgeben von viel Grün und Pflanzen ist, sammelt sich eben etwas Laub in der Umgebung ab, das hat mich nicht sonderlich gestört.

Cons:

Wir waren äußerst zufrieden, nur das Fitnessstudio ist extrem rudimentär...

2026-02-22 • via Nuitee
A
András Bendegúz • couple • hu
7
A kepeken jobb allapotot mutat mint a valosagban, ennek ellenere ar ertek aranyban rendbe van.
Pros:

Tagas es rendezett szoba. Nagy erkely. A szobaba volt hutoszekreny ami hasznos volt.
Kenyelmes nagy agy, sotetito fuggony.
Csendes kornyezet. Tagas es jo tusolo, melegvizzel.

Cons:

Reggeli kiszolgalasa lassu, valasztek gyenge.
Dohos szagu szoba es hangos ventillator.

2026-01-31 • via Nuitee
P
Plebani • couple • it
10
2026-01-29 • via Nuitee
M
mariano • family_with_children • ar
8
Lindo, cómodo y bien ubicado!
Pros:

El hotel es muy lindo, el departamento muy cómodo. La cocina es muy completa. Lo mejor es que es un departamento pero en el marco de un hotel. Lo cual da mayor seguridad. Siempre hay personal presente y muy amable. Es ideal para ir en familia con niños pequeños.

Cons:

Le falta un poquito de mantenimiento y limpieza en áreas comunes (la pileta no invita a meterse). El desayuno es básico y no tienen flexibilidad para adaptarlo a una opción sin gluten (no por falta de ingredientes sino por falta de voluntad..ej: en lugar de medio waffle con fruta podrían ofrecer plato completo de frutas.....esto los descoloca). Fuera de eso, todo perfecto. Lo mejor es la ubicación, en una zona muy linda!

2026-01-29 • via Nuitee
S
Simon • couple • ca
7
Excellent accueil du veilleur de nuit qui nous a bien aidé.
Cons:

La qualité de la literie était un peu juste.

2026-01-21 • via Nuitee
C
CharlyDuque • solo_traveller • mx
9
Pros:

didnt tried

Cons:

the outside street was destroyed

2026-01-20 • via Nuitee
D
Dominik • extended_group • de
8
2026-01-19 • via Nuitee
G
Gean • solo_traveller • br
8
Custo beneficio ok
Pros:

Os quarto sao bem grandes. Camas confortáveis. Cozinha completa

Cons:

Pessimo cafe da manha incluso. Cafe da manha é a la carte. Porem vc so pode pedir uma opcao do cardapio.
Deixou mto a desejar

2026-01-17 • via Nuitee
S
Samira • couple • us
7
My room had a rooftop private pool which was great. Very large room with kitchen, lounge and dining area, balcony and ro
Pros:

Great location

Cons:

The staff didn’t speak any English and it was very hard to understand each other. The rooms took a very long time to get made up for the day and even if you put your make my room they didn’t do it on a few occasions. My room also had connecting rooms on 2 sides but the way it was designed you can hear everything form the other rooms

2026-01-14 • via Nuitee
A
ALVARO VICTOR • family_with_children • it
10
2026-01-11 • via Nuitee
A
Antony • family_with_children • fr
5
Pros:

Le quartier

Cons:

Hotel à l abandon

2026-01-10 • via Nuitee
L
Luiz • solo_traveller • br
8
2026-01-09 • via Nuitee
M
Maria • family_with_children • se
9
Pros:

Mysigt hotell i lugnt område men ändå nära restauranger och barer. God frukost och fin miljö, härligt med all grönska och takpool.

Cons:

Saknar uber. Lätt att hitta taxi men dyrt.

2025-12-31 • via Nuitee
M
Maria • family_with_children • se
9
2025-12-31 • via Nuitee
S
sandrine • extended_group • fr
7
Problème de draps
Pros:

La proximité des lieux à visiter

Cons:

Les draps n’étaient pas propre taches et cheveux . J’ai demandé d’autres draps pour refaire le lit .
Mais eux aussi été tachés . Problème avec la Clim quand nous l’avons allumé.

2025-12-28 • via Nuitee