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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Lower bathroom sink
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Paid WiFi
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Reception hall
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxury at Times Square
Modern Rooms with Amenities
The Westin New York at Times Square offers modern rooms with large windows, flat-screen TVs, iPod docking stations, and coffee makers.
Dining and Entertainment Options
Enjoy cocktails and signature fare at The Foundry Bar with a view of Eight Avenue, or unwind at Bar 10 lounge for evening drinks and light fare.
Fitness and Business Facilities
Guests can stay active at the fitness center with city views, play Nintendo Wii games, and utilize WiFi, business center, and ticket desk services.
Book now to experience luxury and convenience at The Westin New York at Times Square.
Please note that the overnight parking fee does not include in and out privileges.
Please note that breakfast-inclusive rates only provide continental breakfast for two adult guests per reservation. Additional guests must pay an extra charge for breakfast.
Please note that the mandatory destination fee includes:
- Daily USD 20 credit for food and beverage, redeemable at Foundry Kitchen & Bar or for a la carte orders (per room per day)
- Upgrade to premium high-speed WiFi
- 2 tickets to a choice of one of the following (per room per day):
- 2 tickets to a Freedom Liberty Cruise
- 2 tickets to the American Museum of Natural History
- 2 tickets to a New York Comedy Club show (per room per day)
- USD 5 Starbucks gift card for Gold, Platinum, Titanium and Ambassador Elite members
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 16.95 per 24 hours.
Location
Guest Reviews
Clean. Convenient
There were no towels in the room and no shampoo in the dispenser. They brought them up to the room right away but I’ve never encountered that anywhere else
Location
Limited options for eating
Loved everything about it
N/a
Great hotel in the perfect location for a lot of the tourist sites & subway station next door for those locations not as close.
Breakfast was great with so much choice & everything you could want.
Bar area was very pleasant and comfortable with great friendly service
Breakfast room was quite small for the size of the hotel. This resulted most mornings having to wait for a table to be available. On one of the four days we were there this was just over 30 minutes
Location
Need night lights in bathrooms!
No refrigerators!
The hotel is wonderful and feels safe with guards in the front and the main hotel elevators on the 2nd floor. It is the ideal location if you want to go see Broadway shows. It was so nice to come back to the room and take a rest during the day. There are so many restaurants in every direction of all different nationalities. I was really impressed by all the small businesses thriving in NY. I had to try all the amazing coffees in the nearby coffee shops in the morning. Loved our time in the city.
location excellent to center of NY. Room was comfortable, but did not include refrigerator. Not sure that housekeeping cleaned the room because a bottle cap was on the floor when I checked in and next day was still there when I checked out it was still there. I believe they only replenished the towels and maybe change linens.
price
Everything. Facilities were nice location was perfect staff was amazing
A little Better in room dining options
The only thing I liked is the amazing support from John the porter. He's a gem of a guy and is the only reason I'm writing this review because if it wasn't for him, I would have walked out of the hotel and not stayed there. His professional attitude and approach and how he calmed me down was much better than the front desk staff and their manager.
Everything other than John. I arrived at the hotel at 5:30pm and my room wasn't ready. I was told it would be ready in an hour. I needed to do some shopping anyway, even though I was jet lagged, I was fine and went out with the promise that they were going to call me when my room was ready. I returned to the hotel at 8pm, no one had called and my room was still not ready. I complained and was offered a $50 credit at their bar but all I wanted was a room to rest. 45 minutes later I was finally given a room... I was charged for the full fare, offered 15k Marriott points for the inconvenience that continued at the breakfast with the waiter insisting on seeing the voucher which I didn't know I was given until he showed me what it looked like, then charged me for the breakfast until I got to my room and brought him back the voucher and didn't believe me when I showed him the booking. What hotel in the world doesn't have a computer system to show which room has breakfast included or not and has to rely on vouchers?!?! All in all, this was by far the worst experience I've ever had at a Marriott chain hotel and especially the Westin that's supposed to be a luxury brand. They were far from it... Except for John the hero.
Beautiful hotel. Very spacious rooms. Beds so comfy. Bang in the centre of time square. Next to port Authority for easy access to sub. Perfect. Best hotel I've stayed in in NYC.
100% recommend
Nothing
Location was good. Staff was nice. Room was always attended to.
The location is perfect.
Expensive, coffee machine was not working. Amenties not available.
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