Puerto de Luna Pet Friendly & Family Suites Hotel

Hotels
Independent
7.4 (105 reviews)
Blvd. Francisco Medina Ascencio No.2500, Puerto Vallarta, 48300 , Puerto Vallarta , MX

Pets allowed

Facilities

Parasailing nearby
Free WiFi
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Picnic area
Golfing nearby
See all facilities

Review Highlights

Pros:
Pet friendly
Jr Suites are an awesome option
Cons:
Air conditioning didn’t work well

Categories

Cleanliness
6.06
The air conditioning didn’t work well, making the whole stay uncomfortable.
Service
8.03
Standard quality for this hotel tier.
Location
8.07
Standard quality for this hotel tier.
Room Quality
7.02
The room experience was decent.
Amenities
8.05
Pet friendly.
Value for Money
7.01
Satisfactory for the price.
Food and Beverage
8.06
Standard quality for this hotel tier.
Overall Experience
6.93
Mixed feelings; some positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Experience comfort and convenience at Puerto de Luna Pet Friendly & Family Suites Hotel, your perfect getaway in Puerto Vallarta!

Recreational Facilities: Dive into relaxation with our inviting outdoor pool, or unwind on the terrace surrounded by lush gardens, making every moment feel like a vacation dream.

Comfortable Accommodations: Our 50 air-conditioned guestrooms are designed to make you feel at home, featuring rainfall showerheads, complimentary toiletries, and cozy living spaces equipped with cable TV and free Wi-Fi to stay connected.

Convenient Amenities: Enjoy a delicious cooked-to-order breakfast served daily, complimentary self-parking, concierge services, and a cozy picnic area perfect for spending quality time with family and pets.

Book your unforgettable stay at Puerto de Luna today and create cherished memories in the heart of Puerto Vallarta!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.4
Based on 105 reviews
Cleanliness: 6.06
Service: 8.03
Location: 8.07
Room Quality: 7.02
Amenities: 8.05
Value for Money: 7.01
Food and Beverage: 8.06
Overall Experience: 6.93
V
Valadez solo_traveller mx
10
2026-05-11 via Nuitee
M
Martha Patricia family_with_children mx
9
Exteriores HERMOSOS!
Pros:

La piscina es grande ,con jardines alrededor. Muy agradable. Te reciben con tu mascota de la forma más amable y está super bien ubicado, cero ruido . Lo recomiendo si deseas una estancia tranquila y feliz con tu familia y perrito

Cons:

El microondas estaba viejo, el frigo bar MUY lleno de escarcha y goteaba, lo tuvimos que deshielar. Nada que no se pueda resolver.

2026-04-28 via Nuitee
M
Maria couple us
10
Excelente!
Pros:

La atención de los trabajadores

2026-04-21 via Nuitee
C
Carlos Ignacio family_with_children mx
9
Pros:

Ubicación

Cons:

La reservacion se hizo por booking y se puso que eran dos adultos y un menor de 17 años, solo se llena la informacion con la verdad en la pagina, al llegar dicen que el menor de 17 años paga como adulto, no hay problema si asi es el tema pero no es comodo que digan una cosa y se resere a un precio y al llegar sea algo diferente. Igual no me cargaron la reserva en mi tarjeta de crédito hasta el llegar se pagó.

2026-04-10 via Nuitee
M
Michel family_with_children mx
6
Pros:

Propre

Cons:

Les animaux n'ont pas accès près de la piscine même sans ce baigner

2026-03-15 via Nuitee
D
Donna solo_traveller us
7
It would be a really lovely place to stay with a few little upgrades that wouldn’t take much time it wouldn’t cost very
Pros:

The location was good the staff was friendly and the grounds are lovely. The room was so spare that always there were two small bottles of water but not even a glass to pour the water into when you’re brushing your teeth or you’re drinking it now that you have to drink out of the bottle. Also it’s supposed to be dog friendly and my dog didn’t have a bowl for drinking water. I do usually carry one but it was deep down in my luggage because I didn’t expect to have to bring my own bow to a hotel that invites dogs. Also to not allow the dogs to sit with you by the pool is Ludacris it’s not really that friendly. Obviously you wouldn’t let the dog go in the pool but to have to leave them in the room or not leave them in the room because you’re there by yourself and there’s only one adult that’s not good also it’s ridiculous to charge so much every night for a dog when you call it pet friendly and you advertise that way. I say therefore stay there for the convenience because I have appointments in around that area and the room is basically nice but I don’t think it’s a very good value it’s overpriced for what you offer

Cons:

Read the above.

2026-03-08 via Nuitee
A
Alma Edith family_with_children mx
10
2026-03-03 via Nuitee
S
Sarah couple us
8
Pros:

Staff was wonderful

Cons:

Not having cartel violence. Not the hotels fault, they made us feel safe.

2026-02-24 via Nuitee
J
Jennifer couple us
7
2026-02-24 via Nuitee
G
Guerrero Padilla couple mx
9
2026-02-14 via Nuitee
D
David extended_group us
1
I sent an email asking for a response. I did not receive ANY response. So like go to hell,to me!
Cons:

Zero refund on cancelled reservation. I will never book here again.

2026-02-11 via Nuitee
A
Aldo Daniel couple mx
8
Pros:

La zona de perros es agradable , solo que hay mucha popo de perro , deberían vigilar para que los huéspedes la limpien.

2026-01-25 via Nuitee
J
Jennifer couple us
7
I’m glad we found a place to take our dog.
Pros:

It’s clean

Cons:

No refridgerator, no coffee pot. Our hot water was broken and no one told us.

2026-01-23 via Nuitee
A
Amador couple us
10
2026-01-21 via Nuitee
R
Richard family_with_children ca
8
Pros:

The Dog park was really useful, the Location is close to good restaurants.

2026-01-20 via Nuitee
C
Carol couple ca
8
Convenient and pet friendly 👍
Pros:

Location, breakfast and the pool

Cons:

Ali dry ing door/window didn’t open - in room 217 but actually climbed 4 flights - no elevator for luggage

2026-01-20 via Nuitee
B
Bernal couple mx
10
2026-01-19 via Nuitee
G
Gwen couple us
8
Loved the stay, the bed however is very very hard and uncomfortable. No blanket, I got cold in the night. Other than tha
Pros:

Beautiful property well
Maintained.. Very nice staff.

Cons:

Centrally located. And wonderful tropical garden atmosphere.

2026-01-07 via Nuitee
E
ERIKA PATRICIA family_with_children mx
8
Pros:

La ubicación

Cons:

El piso estaba resbaloso me caí se veía ya viejo aunque si estaba limpio le ha e falta la remodelacion

2026-01-05 via Nuitee
D
De La Luz family_with_children mx
5
2026-01-05 via Nuitee