Puerto de Luna Pet Friendly and Family Suites

Hotels
8.4 (196 reviews)
Boulevard Francisco Medina Ascencio, 2500 Zona Hotelera Norte , Puerto Vallarta , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Large pool and attractive gardens
Pet-friendly reception / welcoming to pets
Friendly and attentive staff
Great, quiet location
Cleanliness noted by some guests ('Propre')
Lovely grounds and pleasant atmosphere
Cons:
Minibar/freeze full of frost, leaking and old microwave (required defrosting)
Rooms sparse and missing small amenities (no glass for water, no dog bowl provided)
Pets not allowed near the pool despite being a 'pet-friendly' property
Extra nightly pet fees; perceived as overpriced for offerings
Booking/charging issues (child charged as adult) and at least one report of no refund/no email response

Categories

Cleanliness
8
Generally described as clean (review noted 'Propre'), but room maintenance issues — freezer/minibar heavily frosted and leaking and an old microwave required defrosting — lowered this score slightly.
Service
9.2
Multiple reviews praise staff friendliness and attentive reception (including warm welcome for pets). One guest reported no response to email and issues with cancellation/refund, but overall service was consistently described as very good.
Location
9.4
Several guests highlighted a very good, quiet and well-located property ('super bien ubicado', 'The location was good'), making location a clear strength.
Room Quality
7.4
Rooms were described as sparse and lacking small amenities (no glass for water, no dog bowl provided). Combined with appliance issues (old microwave, frosted minibar) this reduces the room quality score.
Amenities
8.6
Large pool and attractive gardens are praised, and grounds are lovely; however pet restrictions at the pool and missing small in-room amenities for pets/guests (dog bowl, glasses) temper the rating.
Value for Money
7.8
Some guests found the hotel overpriced for what was offered and complained about high nightly pet charges and booking/child-charging discrepancies, lowering perceived value.
Food and Beverage
8.4
Standard quality for this hotel tier (not mentioned in the reviews).
Overall Experience
8.4
Generally positive stay: calm, family- and pet-oriented atmosphere with lovely grounds and helpful staff, but tempered by some room/amenity and booking/payment issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:08

Property Description

Tropical Paradise Setting:
Nestled in a beautiful tropical environment, our all-suites hotel provides a serene escape for our guests. The lush surroundings create a tranquil atmosphere perfect for relaxation and rejuvenation.

Comfort and Convenience:
Our air-conditioned suites are designed to offer the utmost comfort and convenience. With a full kitchen, cozy seating area, and cable TV, guests can feel right at home. The private balconies provide stunning views of the gardens, enhancing the overall stay experience.

Explore and Experience:
Located within walking distance of the beach, Puerto de Luna Pet Friendly and Family Suites is the perfect base for guests to explore the area. Our on-site travel agency makes it easy to discover nearby attractions and plan exciting excursions. Whether guests prefer lounging on the beach or engaging in water activities, there is something for everyone to enjoy.

Book your stay now and immerse yourself in the beauty of our tropical oasis at Puerto de Luna Pet Friendly and Family Suites.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that a maximum of 2 Pets is allowed per room.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVR

Location

Guest Reviews

8.4
Based on 196 reviews
Cleanliness: 8
Service: 9.2
Location: 9.4
Room Quality: 7.4
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8.4
Overall Experience: 8.4
M
Miguel • solo_traveller • pl
10
2026-08-15 • via Nuitee
V
Valadez • solo_traveller • mx
2
2026-07-23 • via Nuitee
V
Valadez • solo_traveller • mx
10
2026-05-11 • via Nuitee
M
Martha Patricia • family_with_children • mx
9
Exteriores HERMOSOS!
Pros:

La piscina es grande ,con jardines alrededor. Muy agradable. Te reciben con tu mascota de la forma más amable y está super bien ubicado, cero ruido . Lo recomiendo si deseas una estancia tranquila y feliz con tu familia y perrito

Cons:

El microondas estaba viejo, el frigo bar MUY lleno de escarcha y goteaba, lo tuvimos que deshielar. Nada que no se pueda resolver.

2026-04-28 • via Nuitee
M
Maria • couple • us
10
Excelente!
Pros:

La atención de los trabajadores

2026-04-21 • via Nuitee
C
Carlos Ignacio • family_with_children • mx
9
Pros:

Ubicación

Cons:

La reservacion se hizo por booking y se puso que eran dos adultos y un menor de 17 años, solo se llena la informacion con la verdad en la pagina, al llegar dicen que el menor de 17 años paga como adulto, no hay problema si asi es el tema pero no es comodo que digan una cosa y se resere a un precio y al llegar sea algo diferente. Igual no me cargaron la reserva en mi tarjeta de crédito hasta el llegar se pagó.

2026-04-10 • via Nuitee
M
Michel • family_with_children • mx
6
Pros:

Propre

Cons:

Les animaux n'ont pas accès près de la piscine même sans ce baigner

2026-03-15 • via Nuitee
D
Donna • solo_traveller • us
7
It would be a really lovely place to stay with a few little upgrades that wouldn’t take much time it wouldn’t cost very
Pros:

The location was good the staff was friendly and the grounds are lovely. The room was so spare that always there were two small bottles of water but not even a glass to pour the water into when you’re brushing your teeth or you’re drinking it now that you have to drink out of the bottle. Also it’s supposed to be dog friendly and my dog didn’t have a bowl for drinking water. I do usually carry one but it was deep down in my luggage because I didn’t expect to have to bring my own bow to a hotel that invites dogs. Also to not allow the dogs to sit with you by the pool is Ludacris it’s not really that friendly. Obviously you wouldn’t let the dog go in the pool but to have to leave them in the room or not leave them in the room because you’re there by yourself and there’s only one adult that’s not good also it’s ridiculous to charge so much every night for a dog when you call it pet friendly and you advertise that way. I say therefore stay there for the convenience because I have appointments in around that area and the room is basically nice but I don’t think it’s a very good value it’s overpriced for what you offer

Cons:

Read the above.

2026-03-08 • via Nuitee
A
Alma Edith • family_with_children • mx
10
2026-03-03 • via Nuitee
S
Sarah • couple • us
8
Pros:

Staff was wonderful

Cons:

Not having cartel violence. Not the hotels fault, they made us feel safe.

2026-02-24 • via Nuitee
J
Jennifer • couple • us
7
2026-02-24 • via Nuitee
G
Guerrero Padilla • couple • mx
9
2026-02-14 • via Nuitee
D
David • extended_group • us
1
I sent an email asking for a response. I did not receive ANY response. So like go to hell,to me!
Cons:

Zero refund on cancelled reservation. I will never book here again.

2026-02-11 • via Nuitee
A
Aldo Daniel • couple • mx
8
Pros:

La zona de perros es agradable , solo que hay mucha popo de perro , deberían vigilar para que los huéspedes la limpien.

2026-01-25 • via Nuitee
J
Jennifer • couple • us
7
I’m glad we found a place to take our dog.
Pros:

It’s clean

Cons:

No refridgerator, no coffee pot. Our hot water was broken and no one told us.

2026-01-23 • via Nuitee
A
Amador • couple • us
10
2026-01-21 • via Nuitee
R
Richard • family_with_children • ca
8
Pros:

The Dog park was really useful, the Location is close to good restaurants.

2026-01-20 • via Nuitee
C
Carol • couple • ca
8
Convenient and pet friendly 👍
Pros:

Location, breakfast and the pool

Cons:

Ali dry ing door/window didn’t open - in room 217 but actually climbed 4 flights - no elevator for luggage

2026-01-20 • via Nuitee
B
Bernal • couple • mx
10
2026-01-19 • via Nuitee
G
Gwen • couple • us
8
Loved the stay, the bed however is very very hard and uncomfortable. No blanket, I got cold in the night. Other than tha
Pros:

Beautiful property well
Maintained.. Very nice staff.

Cons:

Centrally located. And wonderful tropical garden atmosphere.

2026-01-07 • via Nuitee