Grand Hotel National Luzern

Hotels
8.8 (860 reviews)
Haldenstrasse 4 , Luzern , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful location
Stunning room quality
Cons:
Issues with food pricing
Room discrepancies with pictures

Categories

Cleanliness
8.34
Mixed reviews regarding cleanliness were noted, with some concerns about room quality matching advertised expectations.
Service
9.31
Outstanding service with guests highlighting helpful and friendly staff.
Location
9.35
Exceptional location with beautiful views and proximity to attractions.
Room Quality
8.8
Rooms were described as cozy and stunning, but some guests noted discrepancies with pictures.
Amenities
8.83
Amenities were praised, although some areas for improvement mentioned.
Value for Money
8.29
Concerns regarding pricing of food and beverages were expressed.
Food and Beverage
8.34
Some guests enjoyed the offerings, but issues with fixed menus were noted during special occasions.
Overall Experience
9.11
A generally delightful experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:32

Property Description

Luxurious Lakefront Property
The Grand Hotel National, a legendary luxury hotel on Lake Lucerne, offers exquisite accommodation, culinary excellence, and live music at the National Bar.

Elegant Rooms and Suites
Indulge in rooms and suites with stunning city or lake views, featuring Italian marble floors, silk wallpaper, and plush furnishings for ultimate comfort.

Breathtaking Mountain Views
Wake up to panoramic views of the iconic Rigi, Stanserhorn, and Pilatus mountains from the Grand Hotel National Luzern, showcasing the beauty of Central Switzerland.

To experience unparalleled luxury and breathtaking views, book your stay at the Grand Hotel National today!

Important information:

Please note that breakfast rates vary for children from 6 to 11 years of age. Please contact the property directly for further information. Contact details are stated in the booking confirmation.

Guests from the age of 16 and up enjoy free entrance to the fitness and wellness center opposite the hotel during the annual maintenance of the hotel's swimming pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 860 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 9.11
C
Christoph • couple • de
9
Sujper
2026-06-13 • via Nuitee
L
Louis • solo_traveller • gb
10
2026-06-11 • via Nuitee
M
MitchSmith • couple • nz
8
It was a great location and we did enjoy our stay
Pros:

The breakfast was basic and the breakfast area dark and uninvitin

Cons:

Noise between rooms a little annoying as the doors bang quite loudly when people come and go from their rooms

2026-06-09 • via Nuitee
M
michaeloM4108OD • Couples
10
Great stay at Grand National Hotel
Pros:

We have had the pleasure to stay at a number of highly rated hotels, and I can safely say the Grand National Hotel ranks among the best. From check in to check out, the staff was very helpful and responsive to every request we had. The location is perfect, a short walk to the train and ferry stations. We highly recommend the hotel.

2026-06-05 • via Tripadvisor
T
TopMum7 • Couples • East Grinstead, West Sussex, England
6
TERRIBLE BREAKFAST SERVICE
Pros:

We have just had a couple of nights and were lucky enough to get a room upgrade to a stunning suite. The room, bathroom, balcony and view were absolutely wonderful. We did check out the swimming pool area, but it was terribly small so we didn't use it.
However, UNFORTUNATELY, our stay was overshadowed by the most appalling breakfast service.
On the first morning, we were ignored by staff so eventually just went in, found ourselves a table and helped ourselves to the buffet. A waitress finally took our coffee/tea order, but then nothing happened. By the time our drinks arrived (after we had reminded her twice), we had nearly finished our breakfast.
On the second morning, we had hoped it was just bad luck on day one. No! It was EVEN WORSE on Day 2.
There was a queue to get in to the breakfast room. Plenty of empty, clean tables. But staff just ignoring everyone who was waiting. That is not 5 Star service.
When we were finally seated, we ordered coffee/tea as before.
We went up to the buffet which had very little food left – I asked if they had any more fruit salad and I waited for it whilst my bread toasted in the ridiculously slow toaster. It never arrived and I gave up waiting. I sat down to eat my toast, still waiting for my coffee. We had ordered hot food this morning. The food arrived – but still no coffee or tea. We reminded the waitress. (Still no fruit salad topped up on the buffet).
We finished our hot food and toast and this time asked a lovely waitress “Kim” for our drinks. She apologised profusely and went into the kitchen. Within moments she was back out with our drinks.
We had been in the restaurant for about 30 minutes by now. 30 minutes of waiting for tea/coffee and, just as we left the restaurant, someone brought out some more fruit salad.
RIDICULOUS. The hotel should be ashamed of its appalling breakfast service.

2026-06-04 • via Tripadvisor
F
Frank • family_with_children • us
9
Great hotel with great views/location. Need to keep modernizing rooms so all have A/C and shower
Pros:

Great location and view plus helpful staff generally. Plenty of food options.

Cons:

House-keeping took 2 things from room in error. Management were quick to pay compensation.

Not obvious on website that not all rooms have A/C nor a shower

2026-06-04 • via Nuitee
M
Michelle • couple • nz
5
The breakfast restaurant is dark and gloomy and food quality not very enjoyable
Pros:

The location and our room was a good size

Cons:

The restaurants - apart from golden India which was lovely

2026-06-04 • via Nuitee
C
Calandrelli • couple • us
10
2026-06-02 • via Nuitee
M
Millett • couple • gb
7
Nice room but not enough sleep due to the very high temperature in the room
Pros:

Well placed and very clean

Cons:

We booked through Booking.com and did not see any mention of no air conditioning. For €550 a night I would expect air conditioning in my room,.When we arrived we could not use the valet parking because of the amount of cars already there and also a delivery truck. We parked our car our selves across the road and when we checked in informed the staff. We were told we would get the hotel rate for the car park and just to get our ticket validated when we checked out, upon checking out we were informed this was not correct and we would have to pay full for our parking.

2026-06-01 • via Nuitee
V
Victoria • extended_group • us
10
Such a beautiful hotel and we were extremely comfortable and well taken care of throughout our stay.
Pros:

Incredibly beautiful property in a great location right on the lake - not too far from the train station and the boat piers. Multiple restaurants on site for convenient meals. Spacious rooms. Lovely staff.

2026-05-28 • via Nuitee
W
Wendy • couple • gb
10
Very relaxing,
Pros:

Excellent choices, and high quality.

2026-05-26 • via Nuitee
C
Centner • solo_traveller • hr
9
Odličan
Pros:

Lokacija, izgled hotela

Cons:

Iz restorana i bara se ne vidi jezero jer smetaju suncobrani koji bi trebali biti viši da se vidi jezero ( bolje bi pristajali jedro suncobrani sa inoks nosačima)
Malo bogatiji hladni dio doručka: veći izbor sireva

2026-05-19 • via Nuitee
V
Vincent • solo_traveller • ch
7
Pros:

Petit déjeuner magistral. Tout était très bon. Très propre et bien entretenu. L'accueil à été très bon. L'intérieur est certes old School, néanmoins il est classe.
Possibilité de recharger la voiture électrique.

L'emplacement est top, avec un parking attribué.

Cons:

Le spa est très restreint, la chambre était très rustique.
Nous avions réservé pour l'anniversaire de ma compagne et cela a été spécifié lors de la réservation. Un petit mot en ce sens aurait été apprécié. Hors, il n'en était rien.
Cela reste un super hôtel.

2026-05-17 • via Nuitee
H
Hall • extended_group • us
10
Beautiful setting combined with Excellent service!
Pros:

Great historic property in a perfect location with excellent pool and spa.

2026-05-17 • via Nuitee
D
Daniel • solo_traveller • ch
9
2026-05-16 • via Nuitee
S
simon • couple • gb
6
A bit bland to be honest
Pros:

Nice location

Cons:

Uninspiring rooms

2026-05-15 • via Nuitee
P
Paul • solo_traveller • gb
9
Excellent fleeting visit
Pros:

Arrival was superb, staff excellent. Matthias dealt with us. Great guy. Location is amazing. Really nice room and the bar is a nice place to chill. Easy walking along the lake into town. Nice vibe everywhere, we were only passing but wish we could have stayed longer.

Cons:

If I'm being picky, the room was a bit warm but I just opened the window so no drama.

2026-05-13 • via Nuitee
A
Ajay Gupte • solo_traveller • in
10
Pros:

Excellent location great views. Comfortable rooms and excellent staff

2026-05-13 • via Nuitee
O
Oliver • couple • de
9
2026-05-05 • via Nuitee
H
Harris • couple • au
10
2026-05-04 • via Nuitee