Grand Hotel National Luzern

Hotels
8.8 (870 reviews)
Haldenstrasse 4 , Luzern , ch
+41414190909

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful location
Stunning room quality
Cons:
Issues with food pricing
Room discrepancies with pictures

Categories

Cleanliness
8.34
Mixed reviews regarding cleanliness were noted, with some concerns about room quality matching advertised expectations.
Service
9.31
Outstanding service with guests highlighting helpful and friendly staff.
Location
9.35
Exceptional location with beautiful views and proximity to attractions.
Room Quality
8.8
Rooms were described as cozy and stunning, but some guests noted discrepancies with pictures.
Amenities
8.83
Amenities were praised, although some areas for improvement mentioned.
Value for Money
8.29
Concerns regarding pricing of food and beverages were expressed.
Food and Beverage
8.34
Some guests enjoyed the offerings, but issues with fixed menus were noted during special occasions.
Overall Experience
9.11
A generally delightful experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:32

Property Description

Luxurious Lakefront Property
The Grand Hotel National, a legendary luxury hotel on Lake Lucerne, offers exquisite accommodation, culinary excellence, and live music at the National Bar.

Elegant Rooms and Suites
Indulge in rooms and suites with stunning city or lake views, featuring Italian marble floors, silk wallpaper, and plush furnishings for ultimate comfort.

Breathtaking Mountain Views
Wake up to panoramic views of the iconic Rigi, Stanserhorn, and Pilatus mountains from the Grand Hotel National Luzern, showcasing the beauty of Central Switzerland.

To experience unparalleled luxury and breathtaking views, book your stay at the Grand Hotel National today!

Important information:

Please note that breakfast rates vary for children from 6 to 11 years of age. Please contact the property directly for further information. Contact details are stated in the booking confirmation.

Guests from the age of 16 and up enjoy free entrance to the fitness and wellness center opposite the hotel during the annual maintenance of the hotel's swimming pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 50 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 870 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 9.11
G
Gary • couple • au
9
2026-07-02 • via Nuitee
H
Helen • couple • gb
9
Great location on the lake
Pros:

We had a lovely view of the lake from our 4th floor room which was spacious and comfortable with lots of storage and good bathroom with excellent shower. Plenty of room for us and our golden retriever. Initially we thought the position of the room was awkward for taking our dog out first and last thing but actually it was easy, especially with the lakeside position. Staff were extremely helpful and courteous.

Cons:

The air conditioner in the room was a bit feeble, although to be fair there were record high temperatures while we were there.
The buffet breakfast was good but it was the same price whether or not you had cooked food as well which made it extremely expensive if you didn’t want hot food which, given the heat wave, we did not. A two tier system that most other hotels have would be fairer i.e. a lower price for the buffet only.

2026-07-01 • via Nuitee
J
Jackie • family_with_children • us
10
Pros:

Great location and beautiful hotel. Staff were very friendly and helpful.

2026-07-01 • via Nuitee
V
Veronika • solo_traveller • nl
10
Verjaardag van mijn zoon, rondreis door Zwitserland
Pros:

Heel professioneel personeel!Dat hebben we eerder bij de Riz in Londen gezien. Trouwens Nationaal heeft een historische link met de Riz.

Cons:

Fantastisch! Ik reisde met mijn zoon voor zijn verjaardag. Wij hebben een upgrade van onze kamer gekregen. Een suite, nummer 306!De mooiste suite in deze hotel! Dat was een fantastische verrassing voor ons!

2026-06-30 • via Nuitee
M
Meghan • extended_group • us
7
Pros:

The location

Cons:

The connecting rooms were not connecting. Early check-in was not optional even for a fee. The fountains were broken. The fan in our room was broken.

2026-06-27 • via Nuitee
K
Kimberly • family_with_children • us
8
Pros:

-Excellent location!

Cons:

-Service was lacking a bit (missed turndown)

2026-06-25 • via Nuitee
T
Tania • extended_group • au
9
Pros:

Beautiful hotel and friendly staff

2026-06-23 • via Nuitee
M
Marie-Caroline • family_with_children • ch
9
2026-06-22 • via Nuitee
G
Grazyna • solo_traveller • ch
9
2026-06-19 • via Nuitee
M
Mike Kay • solo_traveller • nz
9
Pros:

Beautiful looking out our balcony and the rooms history

Cons:

Scenic & the feel of Grandure day gone by

2026-06-18 • via Nuitee
C
Christoph • couple • de
9
Sujper
2026-06-13 • via Nuitee
L
LeeNefsky • Friends getaway • Severn Bridge, Severn Township, Ontario
6
Don’t eat here
Pros:

Bad restaurant experience.
Waitress long hair went into food
Free accompinant was charged for
Filleted fish had bones
Meal NOT tasty

2026-06-12 • via Tripadvisor
L
Louis • solo_traveller • gb
10
2026-06-11 • via Nuitee
M
MitchSmith • couple • nz
8
It was a great location and we did enjoy our stay
Pros:

The breakfast was basic and the breakfast area dark and uninvitin

Cons:

Noise between rooms a little annoying as the doors bang quite loudly when people come and go from their rooms

2026-06-09 • via Nuitee
M
michaeloM4108OD • Couples
10
Great stay at Grand National Hotel
Pros:

We have had the pleasure to stay at a number of highly rated hotels, and I can safely say the Grand National Hotel ranks among the best. From check in to check out, the staff was very helpful and responsive to every request we had. The location is perfect, a short walk to the train and ferry stations. We highly recommend the hotel.

2026-06-05 • via Tripadvisor
T
TopMum7 • Couples • East Grinstead, West Sussex, England
6
TERRIBLE BREAKFAST SERVICE
Pros:

We have just had a couple of nights and were lucky enough to get a room upgrade to a stunning suite. The room, bathroom, balcony and view were absolutely wonderful. We did check out the swimming pool area, but it was terribly small so we didn't use it.
However, UNFORTUNATELY, our stay was overshadowed by the most appalling breakfast service.
On the first morning, we were ignored by staff so eventually just went in, found ourselves a table and helped ourselves to the buffet. A waitress finally took our coffee/tea order, but then nothing happened. By the time our drinks arrived (after we had reminded her twice), we had nearly finished our breakfast.
On the second morning, we had hoped it was just bad luck on day one. No! It was EVEN WORSE on Day 2.
There was a queue to get in to the breakfast room. Plenty of empty, clean tables. But staff just ignoring everyone who was waiting. That is not 5 Star service.
When we were finally seated, we ordered coffee/tea as before.
We went up to the buffet which had very little food left – I asked if they had any more fruit salad and I waited for it whilst my bread toasted in the ridiculously slow toaster. It never arrived and I gave up waiting. I sat down to eat my toast, still waiting for my coffee. We had ordered hot food this morning. The food arrived – but still no coffee or tea. We reminded the waitress. (Still no fruit salad topped up on the buffet).
We finished our hot food and toast and this time asked a lovely waitress “Kim” for our drinks. She apologised profusely and went into the kitchen. Within moments she was back out with our drinks.
We had been in the restaurant for about 30 minutes by now. 30 minutes of waiting for tea/coffee and, just as we left the restaurant, someone brought out some more fruit salad.
RIDICULOUS. The hotel should be ashamed of its appalling breakfast service.

2026-06-04 • via Tripadvisor
F
Frank • family_with_children • us
9
Great hotel with great views/location. Need to keep modernizing rooms so all have A/C and shower
Pros:

Great location and view plus helpful staff generally. Plenty of food options.

Cons:

House-keeping took 2 things from room in error. Management were quick to pay compensation.

Not obvious on website that not all rooms have A/C nor a shower

2026-06-04 • via Nuitee
M
Michelle • couple • nz
5
The breakfast restaurant is dark and gloomy and food quality not very enjoyable
Pros:

The location and our room was a good size

Cons:

The restaurants - apart from golden India which was lovely

2026-06-04 • via Nuitee
C
Calandrelli • couple • us
10
2026-06-02 • via Nuitee
M
Millett • couple • gb
7
Nice room but not enough sleep due to the very high temperature in the room
Pros:

Well placed and very clean

Cons:

We booked through Booking.com and did not see any mention of no air conditioning. For €550 a night I would expect air conditioning in my room,.When we arrived we could not use the valet parking because of the amount of cars already there and also a delivery truck. We parked our car our selves across the road and when we checked in informed the staff. We were told we would get the hotel rate for the car park and just to get our ticket validated when we checked out, upon checking out we were informed this was not correct and we would have to pay full for our parking.

2026-06-01 • via Nuitee