Grey Street Hotel

Hotels
8.4 (5038 reviews)
2-12 Grey Street , Newcastle upon Tyne , GB
+44 191 230 6777

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 5038 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
G
Gillian • couple • gb
8
2026-09-19 • via Nuitee
G
George • solo_traveller • gb
8
Grey Street Retreat
Pros:

Centrally located to most things we wanted to see/do. Friendly polite staff who always had a smile.

Cons:

Room was dark as not much natural light getting through. King-size bed would of been much more comfortable to sleep in rather than a double bed. Don't let above put you off as some clients prefer this. We would stay again if available next time we are in town.

2026-09-19 • via Nuitee
N
Neophytos • solo_traveller • cy
8
Pros:

Η τοποθεσία του ξενοδοχείου ήταν εξαιρετική!

Cons:

Το δωμάτιο μας είχε εσωτερική σκάλα για να πας στο μπάνιο κάτι το οποίο μας δυσκόλευε.

2026-09-19 • via Nuitee
T
Tracey • solo_traveller • gb
9
Great location
Pros:

Staff excellent. check in was brilliant.
Hotel clean and nicely decorated.

Cons:

Very soft mattress
WiFi hotspots

2026-09-19 • via Nuitee
F
Frederick • extended_group • us
10
The Grey Street Hotel was a revelation, as was the beauty of its location. I'd return in a heartbeat
Pros:

The staff at the Grey Street Hotel was so helpful -- we had to have bags sent ahead to the hotel and they were ready and waiting for us. We arrived before check-in time and they stowed our backpacks for us while we went to explore the city. Newcastle is a gorgeous city and Grey Street is breathtaking.

Cons:

The elevator is quite tiny but it did the job. The bathroom could benefit from additional hooks and places to put toiletry bags. The coffee machine at breakfast was having issues. That's about it.

2026-09-18 • via Nuitee
E
Eric • couple • gb
10
Amazing value for the price. Been here multiple times and will always come back.
Pros:

Always impressed when we stay here. Amazing value for the price.

2026-09-18 • via Nuitee
J
Jacqui • couple • gb
10
Lovely stay and friendliness of staff very welcome
Pros:

Friendly staff and lovely room

Cons:

Nothing

2026-09-18 • via Nuitee
D
Dianna • solo_traveller • us
10
Convenient location, wonderful staff, comfy bed.
Pros:

Great location, centrally located to area sights I wanted to see, close to public transport. The staff were all pleasant and more than helpful. The room and bed were comfy as well.

Cons:

My windows looked out into a dark, four walled area - no view. But I honestly wasn't in there much.

2026-09-18 • via Nuitee
A
ANDREA • solo_traveller • it
9
2026-09-16 • via Nuitee
P
Philip • family_with_children • gb
9
2026-09-14 • via Nuitee
V
Victoria • couple • gb
9
A lovely stay. Comfortable room, very good breakfast, friendly staff and great location.
Pros:

Great location. Really friendly and helpful staff.

2026-09-14 • via Nuitee
K
Kat • solo_traveller • gb
9
2026-09-14 • via Nuitee
N
Natalie • couple • gb
9
2026-09-14 • via Nuitee
A
Alison • couple • gb
10
Excellent
Pros:

Friendly staff, great Northeast welcome!
Excellent breakfast, lots of options.
Location is good for city centre, theatre and the Quayside.
Quiet & spacious rooms. Very comfortable bed.

2026-09-13 • via Nuitee
C
Carles • solo_traveller • es
9
Pros:

La ubicación

Cons:

24 gbp por un desayuno lo considero un poco caro

2026-09-13 • via Nuitee
S
Sonja • solo_traveller • ch
7
2026-09-13 • via Nuitee
S
Sonja • couple • gb
9
Excellent central location in a hotel with great character.
Pros:

Great location and lovely hotel with an independent and creative feel to it. Excellent breakfast and quiet for central location, so very comfortable stay.

Cons:

Room could have been a bit larger

2026-09-13 • via Nuitee
J
judith • solo_traveller • gb
10
2026-09-13 • via Nuitee
S
Seamus • couple • ie
10
Very happy with stay
Pros:

Handy in town centre

Cons:

Small bed

2026-09-13 • via Nuitee
M
MERCHE • couple • es
9
2026-09-12 • via Nuitee