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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Non-smoking throughout
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Concierge service
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Allergy-free room
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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Food delivered to guest room
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CCTV outside property
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
Review Highlights
Categories
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Property Description
Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.
City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.
Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.
Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.
Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 1 year old stay for free when using an existing bed.
Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Close to city centre, easy to get around. Handy for local transport, handy for restaurants and bars but not noisy. Lovely staff. Great breakfast.
No bar, no coffee bar also used to have a spa which I was looking forward too using but unfortunately it has closed down.
Location, location,hot breakfast cooked to order, staff were friendly and helpful
The beds could have been more comfortable
3 von 4 rezeptionisten 10 Punkte
Ein Frühstück, das mir gefällt, die besten Croissants seit langem
Location cleanliness
Corridor outside lift cluttered with cleaning trolley and items
Location and the staff were very friendly. Tea and coffee making facilities. Iron and ironing board.
A large dip in bathroom floor covered by cheap flooring. Cracks in and around the shower base. Funny smell in the bedroom and when entering reception. Hair dryer a topped working as after 5 minutes.
Fantastic location near to train station. Only a few minutes walk into the town or quayside. Staff were friendly and helpful. Overall very clean and the towels were soft. Suite was reduced price as was a weekday which was good. Reasonably quiet for a city centre hotel with not too much road noise.
Suite was nice but the bed was two singles clipped together so it sagged in the centre.
The bathroom was nice and the shower had two large shower heads and two separate doors opposite each other .
Unfortunately the shower doors leaked badly. This was not noticed until finished showering and then I found the floor external of the shower to be absolutely covered in water held by the tiled floor.
I had to then use the hand towels and floor towels to soak up the water , ring them out and repeat multiple times until the floor was dry. In the morning rolled up some towels and made a sort of dam to keep water towards the shower doors and very quickly showered before leaving.
It was late when first showered so did not tell staff until we checked out who said they would have cleaned the floor for us, but as mentioned it was late and didn’t want staff working while we just wanted to go to bed.
Reception said they would address the issue.
Staff were really friendly and helpful,the room was clean and well decorated.
Service was smooth and informative enough for myself to understand. They give you a sheet of paper with all hotel details and on reverse has local hospitality spots what is a nice touch.
The cooked breakfast was standard wasn't the best but wasn't the worst I've had. Location is spot on with plenty of eaterys, bars and clubs around with good transport links from central station, the metro lines and of course the bus + taxis
Side tables and "big" glass table that was in my room could do with either being touched up or replaced. Standard wear and tear. Cupboard door has had a diy job as looks like hinge as came off previously.
Everything perfect .
The location was perfect, the staff were lovely and made you feel welcome. The breakfast was lovely and fresh.
The location with being in centre can be noisy at night time. Woke 2 x in the night.
The rooms were clean but not to standard of other hotels I have stayed in. The breakfast was great but when ordered a booked breakfast it took a long time to come.
It feels very homely. I have been attending for 18 months now weekly.
It needs a few repairs and deep cleans to make it perfect
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