Grey Street Hotel

Hotels
8.4 (5010 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb
+44 191 230 6777

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Some room quality concerns
Lack of bar area

Categories

Cleanliness
7.54
Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.
Service
9.01
Staff received consistent praise for being friendly and helpful.
Location
9.05
Guests appreciated the great location near shops, restaurants, and public transport.
Room Quality
7.5
Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.
Amenities
8.03
Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.
Value for Money
8.49
Generally viewed as good value for the quality of the hotel, despite some issues.
Food and Beverage
9.04
Positive feedback on breakfast quality and variety.
Overall Experience
8.51
A largely positive experience with some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 19:18

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 5010 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 7.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 9.04
Overall Experience: 8.51
S
sean • couple • gb
10
2026-08-21 • via Nuitee
K
Kathryn • family_with_children • gb
9
Excellent value for money. Central location
Pros:

Great value for money. Big room. Central location. Staff v good. Breakfast v good

2026-08-21 • via Nuitee
S
Susanne • solo_traveller • gb
9
Fab boutique hotel with great service
Pros:

Great location felt very safe as a solo traveller and the room was beautifully decorated and very comfortable.
Staff all lovely and helpful

Cons:

Breakfast was good but not great

2026-08-19 • via Nuitee
G
Gordon • extended_group • gb
9
Great for our short weekend for a birthday celebration
Pros:

Location excellent and staff very friendly. Breakfast great value as we pre-booked.

Cons:

Room was on the small side,

2026-08-18 • via Nuitee
J
Joanne • couple • gb
10
2026-08-18 • via Nuitee
G
Graham • solo_traveller • gb
8
Pros:

Central

2026-08-18 • via Nuitee
R
ray • couple • gb
8
2026-08-18 • via Nuitee
R
Rosie • extended_group • ie
10
Had a great time
Pros:

The hotel was very central and in a great location.. the beds were super comfy

Cons:

The showers weren’t great they took ages to heat up and there was no pressure in them

2026-08-17 • via Nuitee
I
ian • extended_group • gb
9
2026-08-17 • via Nuitee
J
Jack • couple • nl
7
Leuk hotel centraal gelegen in de buurt van het Station en centrum
Pros:

Centraal dichtbij het Station, Winkelcentrum op loop afstand
Erg mooie ruime kamer met schone moderne badkamer

Cons:

In het hotel zelf aantal kleine trappetjes om naar je kamer toe te komen, iets wat onhandig als je met grote zware koffers reist.

2026-08-17 • via Nuitee
C
Claire • solo_traveller • gb
10
Excellent stay
Pros:

Brilliant stay, loved the added touch of a card and chocolates for my MILs 80th birthday, much appreciated thank you.

Cons:

Nothing

2026-08-17 • via Nuitee
K
Karen • family_with_children • gb
10
Brilliant
Pros:

Excellent room and stunning breakfast

Cons:

The lift was tiny

2026-08-16 • via Nuitee
A
Anett Anna • couple • hu
6
Pros:

Great location

Cons:

The walls are thin, and the street is noisy. The beds were not the best, and during breakfast you could only get 1 warm food/person

2026-08-16 • via Nuitee
W
Westerink • couple • nl
8
Lekker ontbijt, fijn bed
Pros:

De locatie.

Cons:

-

2026-08-15 • via Nuitee
P
Patricia • family_with_children • gb
10
A perfect stay and have just booked again.
Pros:

Everything superb.

2026-08-15 • via Nuitee
N
Nicola • solo_traveller • gb
8
Newcastle Stay
Pros:

Good central location. The staff were friendly and welcoming. The room was very clean and the bed was comfortable although a bit small for our preference. The air conditioning was a godsend and worked perfectly.

Cons:

The bath/shower could use an upgrade. The shower was not great and was probably the main letdown for us. The steps to the room were rather steep and would be a bit hazardous if anyone was unsteady on their feet.

2026-08-15 • via Nuitee
A
Alan • couple • gb
9
Great time
Pros:

Great location , city centre on your doorstep. Nice cosy rooms, staff great.

Cons:

All good

2026-08-15 • via Nuitee
J
Joanne • solo_traveller • gb
10
Wonderful city stay
Pros:

Fantastic service. Comfortable room with lovely White Company toiletries. Wonderful touches for my dog eg plush dog bed, treats, water bowl and breakfast sausages.

Cons:

Nothing.

2026-08-14 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

Great night staff.

Cons:

Shower screen door was too close to the sink could have smashed very easy.

2026-08-14 • via Nuitee
J
Joanne • couple • gb
10
Great location lovely overnight stay
Pros:

Clean, central hotel....lovely friendly staff. Beautiful breakfast (vegan option available)

2026-08-14 • via Nuitee