Future Inn Cardiff Bay

Hotels
8.4 (15769 reviews)
Hemingway Rd , Cardiff , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Free parking
Friendly and helpful staff
Spacious rooms
Clean rooms (generally)
Good value for money
Filtered water dispenser
Blackout curtains / comfortable beds in many rooms
Cons:
Firm or uncomfortable mattresses
Breakfast limited/poor quality
Occasional cleanliness lapses (hairs, food under bed, leaks)
Missing advertised amenities (ice machine, slippers, toothpaste/toothbrush)
Tired fittings in parts of hotel (frayed towels)
No fitness centre / limited onsite dining

Categories

Cleanliness
8
Generally clean rooms and bathrooms reported, but isolated issues (hairs on wall, food under bed, toilet leak, frayed towels) lowered consistency.
Service
8.9
Staff repeatedly described as friendly, helpful and efficient (quick check-in, moved rooms when issues arose), with a few reports of impolite/condescending behaviour.
Location
9.4
Consistently praised as a great location for Cardiff Bay with easy access, nearby restaurants and ample parking.
Room Quality
7.6
Rooms are spacious and often comfortable, but multiple reports of very firm/tired mattresses, noisy air conditioning, TV issues and variable toiletries reduce the score.
Amenities
8.3
Strong points include free parking and a filtered water dispenser; negatives include missing advertised items (ice machine), lack of slippers/toothbrush, and no fitness centre.
Value for Money
8.7
Several guests called it great or fantastic value for money; some trade-offs (food quality, tired fittings) noted but overall positive on value.
Food and Beverage
7.6
Mixed feedback: some praised the dining room and food, but multiple complaints about poor/limited breakfast selection, cold items and limited restaurant menu.
Overall Experience
8.7
Most reviews describe a pleasant, comfortable stay and willingness to return; occasional problems (bed comfort, cleanliness lapses, breakfast) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:06

Property Description

Modern Hotel near Wales Millennium Centre
The Future Inn Cardiff Bay is a contemporary hotel located just 400 metres from the Wales Millennium Centre. Mermaid Quay, offering dining and entertainment options, is a short walk away.

Comfortable Rooms with Amenities
The spacious rooms at the hotel feature free internet, free parking, a 32-inch HDTV, work area, and private bathrooms with mist-free mirrors for added convenience.

Fine Dining at Thomas Restaurant and Bar
Guests can enjoy meals made from the finest local ingredients at Thomas Restaurant and Bar, which serves breakfast, lunch, afternoon tea, and dinner in a relaxed setting.

Experience the best of Cardiff's attractions and nightlife while staying at Future Inn Cardiff Bay. Book your stay now for a memorable experience!

Important information:

Guests must advise the property of the number of children included with their booking to ensure that their room is allocated correctly. This can be done at the time of booking in the Special Requests box, or by contacting the property using the details on the booking confirmation.

To ensure a smooth check-in experience, guests are required to present a physical payment card on arrival for security, incidentals, and damages.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 15769 reviews
Cleanliness: 8
Service: 8.9
Location: 9.4
Room Quality: 7.6
Amenities: 8.3
Value for Money: 8.7
Food and Beverage: 7.6
Overall Experience: 8.7
E
Elizabeth • extended_group • gb
9
We enjoyed our visit
Pros:

Our only minus point was we were cold in the room and in the dining room on Friday night. We complained to reception and the lady there was charming - explained the hotel was still on air conditioning not heating and gave us some thick dressing gowns to keep warm!

Cons:

See above comment

2026-09-19 • via Nuitee
B
BarryYork • couple • gb
6
It did the job.
Pros:

Convenience.

Cons:

Traffic noise. Building works. Road closures. Poor quality of breakfast.

2026-09-19 • via Nuitee
T
Tam • couple • gb
10
2026-09-19 • via Nuitee
S
Shannon • couple • gb
10
Lovely room and lovely staff would definitely stay again
Pros:

Lovely hotel would definitely recommend to family and friends

Cons:

Tv channels need updating and maybe a little more comfortable mattress on bed .

2026-09-19 • via Nuitee
K
Kenneth • family_with_children • gb
8
2026-09-19 • via Nuitee
A
Ann • couple • gb
9
2026-09-19 • via Nuitee
T
Tracy • solo_traveller • gb
10
Very relaxed 😌 lovely staff lovely clean room great bar area and felt very welcome
Pros:

Amazing location alot to do and see. The room was so spacious and very clean. Bathroom was lovely and clean and the reception staff were so lovely and chatty and as I was on my own that really helped me so very much appreciated.

2026-09-19 • via Nuitee
S
Samuel • solo_traveller • gb
1
2026-09-19 • via Nuitee
K
Katey • couple • gb
7
Ok stay
Pros:

2 x double beds, and car park.

Cons:

Hard mattresses and TV didn’t work but got fixed

2026-09-19 • via Nuitee
T
Thomas • couple • gb
10
Will be back
Pros:

Good large rooms

Cons:

Nothing to dislike

2026-09-19 • via Nuitee
M
Martin • solo_traveller • gb
9
Pros:

Free parking, comfortable room, chilled water machine

2026-09-19 • via Nuitee
S
Sarah • couple • gb
9
2026-09-19 • via Nuitee
C
Charlotta • couple • de
3
Kann man nur von abraten
Cons:

Das Hotel war total dreckig - das Badezimmer hat bereits beim Betreten nach Urin gestunken. Der Zimmerboden war nass auf dem Teppich.
Die Straße war im obersten Stockwerk extrem laut zu hören auch nachts. Personal war total unfreundlich und keinen irgendwie begrüßt oder angesprochen.
Das WLAN hat nicht funktioniert.

2026-09-19 • via Nuitee
O
Olaoluwa • solo_traveller • gb
8
Good location to amenities.
Pros:

Nice

Cons:

Nothing

2026-09-19 • via Nuitee
J
JONATHAN • solo_traveller • gb
8
Pros:

Very nice hotel in a convenient location for Cardiff Bay.

Cons:

Member of check-in staff didn't treat me very well. Hopefully just a one off, but it ruined an otherwise excellent experience.

2026-09-19 • via Nuitee
J
John • couple • za
8
2026-09-19 • via Nuitee
C
Carl • family_with_children • gb
9
Just stayed for one night was nice
Pros:

Nice modern Buliding

Cons:

Out the way from shops etc

2026-09-19 • via Nuitee
A
Adenike • solo_traveller • sa
9
2026-09-18 • via Nuitee
E
Elizabeth • couple • es
10
Pros:

The room was clean Bed's were comfortable

Cons:

Distance walking to the bay

2026-09-18 • via Nuitee
A
Anthony • couple • gb
8
Good central location for Cardiff Bay and City Centre.
Pros:

Bed and breakfast package good.

Cons:

Room adjacent to main road a bit noisy when window open.

2026-09-18 • via Nuitee