Boutique Urban Madrid Serrano

Hotels
7.3 (7188 reviews)
Diego de León, 10 , Madrid , es
+34 915 63 32 51

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Heating
Lift / Elevator
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Misleading amenities

Categories

Cleanliness
7.13
Cleanliness mentioned as adequate but with room for improvement, particularly regarding linens.
Service
8.6
Staff is friendly but service issues noted with reception handling guest complaints.
Location
8.64
Consistently highlighted as a major positive aspect of the stay.
Room Quality
7.09
Complaints about uncomfortable beds and inadequate heating prevalent.
Amenities
6.62
Lack of advertised amenities such as parking and defective heating issues.
Value for Money
7.58
Value perceived as fair given location but noted issues with overall quality affecting perception.
Food and Beverage
5.13
Negative feedback on breakfast timing and lack of cleaning dishes.
Overall Experience
7.6
Experience mixed, primarily positive due to location but marred by comfort and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:28

Property Description

Spacious Accommodation in the Heart of Madrid

Independent Kitchenette and Air-Conditioned Rooms
These Boutique Urban Madrid Serrano apartments offer the convenience of a personal kitchenette for preparing meals at your leisure. The air-conditioned rooms are equipped with a TV and a full bathroom for a comfortable stay.

Modern Amenities: Internet and Laundry Facilities
The modern building features internet points for staying connected and a convenient launderette for your laundry needs. These amenities add ease and efficiency to your stay, ensuring a hassle-free experience.

Explore Salamanca District with Ease
Located near the prestigious Calle Serrano, use this hotel as your base to explore Madrid's Salamanca district. With easy access to public transport, including the nearby Nuñez de Balboa Station, you can effortlessly navigate the bustling streets of the Spanish capital.

Book your stay at Boutique Urban Madrid Serrano for a seamless blend of comfort and convenience in Madrid.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.3
Based on 7188 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.09
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 5.13
Overall Experience: 7.6
E
Eduardo • family_with_children • cl
5
Poco ventilado - muy impersonal
Pros:

Regular

Cons:

El olor

2026-07-25 • via Nuitee
L
LUIS • couple • es
7
2026-07-25 • via Nuitee
C
Catalina Asuncion • couple • es
8
2026-07-25 • via Nuitee
M
Magdalena • solo_traveller • es
10
Pros:

Tot ha sigut excelent, molt net, molt ben ubicat i les habitacions perfectes

2026-07-25 • via Nuitee
A
Aroa • couple • es
5
2026-07-25 • via Nuitee
S
Siurana • couple • es
9
2026-07-24 • via Nuitee
S
Sara • couple • es
6
2026-07-24 • via Nuitee
J
Javier • solo_traveller • es
8
2026-07-24 • via Nuitee
M
Maria • couple • es
7
Buena opción para un par de noches
Pros:

Estaba muy bien ubicado, no es bueno pero la limpieza era bastante correcta. Que tuviera frigorífico y microondas.

Cons:

Los colchones eran incómodos , ponía q había un sofá cama y no estaba. Los utensilios de cocina escasos y algunos en un estado regular.

2026-07-24 • via Nuitee
F
Francisco • solo_traveller • es
10
2026-07-24 • via Nuitee
E
elvira • family_with_children • es
10
ACOGEDORA
2026-07-24 • via Nuitee
M
Marlen Desirée • solo_traveller • do
10
Pros:

La cercanía con la OISS

Cons:

Excelente todo

2026-07-23 • via Nuitee
P
Pedro • solo_traveller • es
10
2026-07-23 • via Nuitee
J
Juan Fernando • extended_group • co
8
Buena ubicación
Pros:

Excelente ubicación y privilegiada. Camas de buen tamaño.

Cons:

Las duchas de los baños no son cómodas.

2026-07-23 • via Nuitee
H
Helio Davino • couple • it
10
2026-07-23 • via Nuitee
A
Angel • family_with_children • es
8
2026-07-22 • via Nuitee
R
Ricardo Saleme • couple • br
6
CUSTO BENEFÍCIO ANTENDIDOS
Pros:

Esta acomodação é a única que não aplica tarifas exorbitantes. Os funcionários são bons, mas não há tratamento acústico nos quartos. Dependendo do vizinho a noite pode ser infindável!! Porém, o local em Salamanca é excelente.

Cons:

É possível ouvir o que o vizinho faz...dependendo do vizinho...a noite pode ser longa.

2026-07-22 • via Nuitee
B
Berly • solo_traveller • es
10
Pros:

Muy bien, excelente 👌

2026-07-22 • via Nuitee
J
Joao • solo_traveller • se
6
2026-07-22 • via Nuitee
A
Agatha • couple • es
10
2026-07-21 • via Nuitee