Continental Inn

Hotels
7.8 (849 reviews)
414 Ocean Street , Santa Cruz , us
+1 831-429-1221

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Clean property
Friendly staff
Pet friendly
Cons:
Dead bugs in bed
High pet fee
Broken coffee maker
Noisy area

Categories

Cleanliness
6.76
Some reviews mentioned issues like dead bugs in bed and odors in the room.
Service
8.23
Staff received mixed feedback; some were friendly but others were described as disinterested.
Location
9.27
Many reviews praised the hotel's convenient and centralized location.
Room Quality
7.22
Rooms varied in quality; some guests appreciated spaciousness and comfort while others noted issues.
Amenities
7.75
Amenities like the pool and jacuzzi received mixed reviews, with some complaints about temperature.
Value for Money
6.71
Several guests felt the rates were too high given the overall experience.
Food and Beverage
8.26
Coffee makers available in rooms, but no specific mentions of food services.
Overall Experience
8.23
Overall sentiment was mixed; some guests would return while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:07

Property Description

Convenient Location
Located just a 5-minute drive from the Santa Cruz Boardwalk, Continental Inn offers easy access to the best attractions in the area. Water Street and Santa Cruz town centre are within a 5-minute walk, providing guests with plenty of dining and shopping options.

Comfortable Accommodation
The hotel features spacious rooms equipped with modern amenities such as a satellite TV with HBO channels, a microwave, and a fridge. Each room also includes a hairdryer and tea/coffee-making facilities, ensuring a comfortable stay for all guests.

Relaxing Amenities
Guests can unwind in the outdoor pool and hot tub or take advantage of the free WiFi throughout the property. The 24-hour reception and on-site parking add convenience to your stay at Continental Inn Santa Cruz.

Book now for a relaxing and enjoyable stay at Continental Inn Santa Cruz!

Important information:

There is a fee for early check-in (before 15:00) or late check-out (after 12:00). Please contact hotel in advance for more details.

The pet fee is $30 per night, per pet. Pets may not be left unattended in the room.

Annex King rooms are located in the Annex Building, across the street from the Main Building.

When booking a nonrefundable reservation, no modifications to the reservation are allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

7.8
Based on 849 reviews
Cleanliness: 6.76
Service: 8.23
Location: 9.27
Room Quality: 7.22
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 8.26
Overall Experience: 8.23
G
Gladys • family_with_children • us
8
Would be nice to have room service and parking was shared with restaurant next door not fun
Pros:

Clean & close to Santa Cruz Boardwalk

Cons:

No room service had to run across street to get clean towels and coffee .swimming pool was clean.

2026-07-25 • via Nuitee
G
Guadalupe • family_with_children • us
6
Pros:

Rooms clean

Cons:

Parking / no elevator

2026-07-25 • via Nuitee
A
Anthony • couple • us
10
2026-07-25 • via Nuitee
K
Kelly • solo_traveller • us
5
2026-07-25 • via Nuitee
N
Nitish • couple • in
9
2026-07-24 • via Nuitee
A
Adam • couple • us
7
Convenient but not really friendly
Pros:

Hottub

Cons:

Hotel policies outdated - check-in cumbersome - not really customer driven

2026-07-23 • via Nuitee
J
James • family_with_children • us
9
2026-07-23 • via Nuitee
A
Alejandro • solo_traveller • us
9
2026-07-22 • via Nuitee
W
william • solo_traveller • us
10
Was able to check in 1/2 an hour earlier than expected. Rooms were clean beds were comfortable.
Pros:

Very clean. Friendly staff.

Cons:

Nothing

2026-07-22 • via Nuitee
A
Alejandro • solo_traveller • us
9
2026-07-22 • via Nuitee
D
Daisy • family_with_children • us
6
Cons:

Beds were hard and uncomfortable. One of the rooms I booked was dirty and had used contacts on the floors.

2026-07-21 • via Nuitee
B
Biznez • family_with_children • us
7
Perfect location and the maids were on top of it. It’s close to downtown and the Boardwalk and beach
Pros:

Location and cleanliness

Cons:

Many things in the room didn’t work! The phone, the air conditioner, one of the lamps, and one of the lightbulbs in the bathroom. And then they put us right next to the laundry facility and we heard carts rolling the second the sun was up. There was a lot of noise. I will say that they did try to take care of those problems, but were unable to and by the third day I was shot… I told them about all the issues and how unhappy I was and they moved me to a different room. So I was thankful for that. there’s a gas station right next-door if you are jonesing for coffee and a few little restaurants in the plaza across the way. The downtown, Beach Boardwalk, and the beaches are all within walking distance. My kids live a quarter of a mile back from the municipal wharf where they grew up so it wasn’t a far drive to go see my kids. I could tell that the front desk staff were inexperienced or it was under new management. They were all polite, but you could tell they didn’t know a lot that needed to be addressed. And the one guy was dressed a very unprofessionally wearing muscle t’s and sweatpants… Doesn’t make you feel like you’re gonna get good service. Way too many non-English speaking people work there… You couldn’t ask a simple question without an interpreter.

2026-07-20 • via Nuitee
A
Ashlee • couple • us
4
2026-07-20 • via Nuitee
T
Tara • family_with_children • us
1
Cons:

We got keys to our room & the room was completely torn apart under construction. There were tools everywhere. Had to run back across a busy street to go get new room keys. The room was filthy.

2026-07-19 • via Nuitee
J
James • family_with_children • us
9
2026-07-16 • via Nuitee
C
carl • solo_traveller • us
5
Front Desk, gave honest and informative answers to my questions
Pros:

N/A

Cons:

No ground floor room for senior..76yr old with bad knee

2026-07-16 • via Nuitee
T
Tabib • extended_group • us
10
It was a wonderful stay and I would will highly recommend it to family and freinds.
Pros:

The room had everything that a higher priced hotel would have; all the little extras. TV channels were much more than I expected too with HBO, Max etc. The beds very comfortable and parking very near my room. The air conditioning worked perfectly too. Towels were big enough and plenty too. It was very nicely painted and had good artwork that told of Santa Cruz. It did not have a motel feel but like an Inn so it lived up to its name. I also appreciated that checkout time was 12:00 and not 11:00 like most other places!

Cons:

I did not like the noisy bathroom fan.

2026-07-10 • via Nuitee
K
Kacee • couple • us
3
Hotel was convenient and close to the board walk but would not recommend if you have children… lots of homeless and more
Pros:

It was close to the boardwalk

Cons:

The parking was horrible, the pool and jacuzzi were across the street on opposite sides of each other, walls are extremely thin, can hear the person upstairs flush the toilet and it’s so loud it sounds like a waterfall running down right next to you.

2026-07-10 • via Nuitee
A
Adam • extended_group • us
6
Not first choice accommodations but good for last resort
Pros:

hot tub was cozy

Cons:

room was not cleaned daily, deposit ridiculous, extended stay requirements outdated

2026-07-09 • via Nuitee
N
Nguyen • family_with_children • us
9
2026-07-08 • via Nuitee