WoodSpring Suites Indianapolis Castleton

Do not book it’s so dirty

La réceptionniste est pas l’accueil n’était vraiment pas agréable. La réceptionniste n’était pas très gentille et posait beaucoup trop de questions, notamment concernant les passeports de mes enfants. Elle faisait également beaucoup de remarques et m’a averti de faire attention à une porte, en disant que cela pourrait me coûter jusqu’à 25 000 $. Je ne me suis pas senti bien accueilli et, selon mon expérience, le service à la réception manquait vraiment de courtoisie.

todo me gusto

Woodspring suites Indianapolis Castleton was the worst place I've ever stayed! Two different rooms and the smell of boiled hotdogs was overpowering the whole stay. The pictures are not what the rooms look like, it wasn't dirty but the smell was awful.

Be very aware of the smell in the rooms!

The fact I was called a liar and was told that this might be my last stay due to me letting staff know the toilet was dirty, or the room wasn’t cleaned n smelled like someone just lit a cigarette. Let’s be real I use to book w/them a lot who wants a dirty room smelling like cigarette’s and hot sweat w/a week or 2, spending their hard earned money. It’s ur job to accommodate/ make customers feel comfortable, not makes feel like they shouldn’t complain. It was ALOTT but I dealt with it. I just wanted what the site says CLEAN/COMFORTABLE. The manager is cool he will figure something out for you, but once he’s gone they(not all just the short old with the ankle biting dog) act like that’s there home in u interrupted there peace.

Room quality, beds, barely-working microwave, elevator made questionable noises, minimal staff, and nothing was done about the initial complaint of the hole in the bathroom door when we first arrived. I had messaged the property on here and even mentioned it to one of the ladies at the front desk shortly after arrival, but nobody came to follow-up or fix/replace the door.

They charge $21 to get clean towels

One of the worst hotels I’ve ever stayed in. Wish I could get a refund!

No ice machine, only two pillows for two people staying four nights (wtf), and more were not available. 4$ for new bath towels.

No iron or blow dryer, no ice machine (no one has time to wait for ice to freeze in the ice trays) no breakfast served for 230.00 a night you could at least serve breakfast. This hotel is for people who staying more than a few days. Yall charge too much and the mattress is hard as a rock.

Bugs

The staff