Green Tree Hotel Phu Quoc

Hotels
•
Independent
8.8 (5 reviews)
Block SS22 Sonasea Villas & Resort, Duong To, Phu Quoc, An Giang, 92000 , Phu Quoc , VN
84-934277999

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Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location near sea and beach
Calm, quiet street
Clean towels provided
Good Wi-Fi
2 free bottles of water daily
Pool (shared)
Shops and cafés nearby
Cons:
Cancelled/overbooked reservations leaving guests stranded
No staff present for late check-in / poor check-in handling
Very dirty in some reports
No sunloungers at pool / limited pool facilities
Breakfast limited and slow (no buffet)
Rooms with no window / light shaft and poor soundproofing
Unreliable hot water in shower
Language barriers and unhelpful reception staff
Price discrepancies at arrival / poor value

Categories

Cleanliness
8
Several guests report very dirty conditions with only towels noted as clean; cleanliness downgraded from baseline but not uniformly poor across all stays.
Service
8.4
Multiple serious service issues reported (cancelled/overbooked reservations, no staff at late check-in, poor communication and language barriers) — score reduced but moderated to reflect mixed reports.
Location
10
Consistently praised: near the sea, clean beach, calm/quiet street, shops and cafés nearby — clear strong positive for location.
Room Quality
8.5
Rooms have problems (no window/light shaft, poor soundproofing, unreliable shower temperature) so quality lowered somewhat from baseline.
Amenities
9.3
Mixed amenities: good Wi‑Fi and free bottled water noted, pool exists though shared and lacking sunloungers — overall amenities considered above average.
Value for Money
7.4
Several complaints about price discrepancies, last-minute rate changes and cancellations affecting perceived value, so score reduced below baseline.
Food and Beverage
8.8
Breakfast reported as limited (only a few set choices) and slow by some guests; not a complete failure but not exceptional either.
Overall Experience
10
Mixed overall: serious service and cleanliness complaints balanced by excellent location and some good amenities; overall experience elevated by strong location and positives mentioned by several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-23 13:19

Property Description

Recreational Amenities and Services

Indulge in our outdoor pool and complimentary bicycles, adding fun to your stay. Benefit from free Wi-Fi, concierge assistance, and barbecue grills, making relaxation effortless.

Dining and Refreshments

Savor a delicious meal at the on-site restaurant or order room service for a cozy night in. Enjoy your favorite drink at the bar/lounge and wake up to a complimentary daily breakfast of local cuisine.

Prime Location and Comfortable Accommodation

Close to Walking Street Phu Quoc, our hotel offers convenient access to key attractions. Relax in one of our 24 air-conditioned rooms with modern amenities such as minibars, flat-screen TVs, and free Wi-Fi.

Start your unforgettable getaway at Green Tree Hotel Phu Quoc today.

Important information:

Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Pets

    Pets not allowed

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

Location

Guest Reviews

8.8
Based on 5 reviews
Cleanliness: 8
Service: 8.4
Location: 10
Room Quality: 8.5
Amenities: 9.3
Value for Money: 7.4
Food and Beverage: 8.8
Overall Experience: 10
M
Markéta • extended_group • cz
1
Nejsou spolehliví, nejezděte sem.
Cons:

Pár dní před příjezdem nám bylo sděleno, že pro nás nemají oddělené postele jak jsme požadovali, a proto si máme zrušit rezervaci. To nám přišlo divné, protože tohle nám ještě žádný hotel nenapsal. Rezervaci jsme nezrušili , protože to pro nás nebyl problém a navíc v době přelomu roku nebyl na Booking.com jediný volný pokoj a my potřebovali čtyři. Vrcholem bylo, že den před příjezdem nám napsali, že jsou plně obsazeni, a že nás neubytují. Měli jsme koupené letenky, které se již nedaly stornovat, takže nás pěkně vypekli.

2026-02-11 • via Nuitee
M
Magdalena • family_with_children • pl
1
Nie dojechałam obiekt się nie odzywa
Pros:

Grab nie znalazł hotelu
To hotel widmo nie ma go
Kontaktu z nim również nie ma kierowca dzwonił i nic wywiózł nas w pole i nie było nic

Cons:

Brak obiektu

2026-02-09 • via Nuitee
T
Tonje • couple • no
7
2026-01-27 • via Nuitee
N
Nika • couple • lv
3
Pros:

Единственное что понравилось это локация. И чистые полотенца.

Cons:

Очень грязно. Резервацию отменили , но потом все же дали другой номер. Персонал очень медленный, запаситесь терпением. Слышимость невероятная

2026-01-26 • via Nuitee
K
Kyongmo • solo_traveller • kr
7
2026-01-23 • via Nuitee
D
Daria • family_with_children • ru
9
Хорошо, но есть но
Pros:

Все хорошо.

Cons:

У бассейна нет шезлонгов, нет шведского стола на завтраке, а только выбор из трёх блюд и это долго, не хватает мусорных вёдер на территории отеля.

2026-01-20 • via Nuitee
R
remy • couple • ca
6
2026-01-16 • via Nuitee
G
Geoff • solo_traveller • gb
3
2026-01-14 • via Nuitee
I
Ivanov • couple • ru
1
Pros:

Они просто обманывают, Букинг одни цены лают, бронируют, а отель снимает бронь за эти цены и при заезде говорит в 3-4 раза больше....

Cons:

Все не понравилось, отношения к туристам..
А Букинг не следит за бронированием и ценами. Очень плохо.

2026-01-12 • via Nuitee
M
Maksim • solo_traveller • by
10
2026-01-10 • via Nuitee
M
Martin • family_with_children • de
8
Pros:

Schön da, der Pool ist ein Gemeinschaftspool das stört nocht, mehr Schatten wäre da gut.

Cons:

Ist in einer Trabantenstadt.. alles neu und sehr wenig bewohnt

2026-01-10 • via Nuitee
T
Tayla • couple • au
2
Cons:

There were no staff to check us in at 11.45pm although the website stated reception was open until 12 midnight. The lady didn’t speak any English which was absolutely fine but I had to prompt her with my passport and booking number, she didn’t even attempt to try check us in.

2026-01-09 • via Nuitee
D
darki • couple • de
7
2026-01-08 • via Nuitee
I
Irene • family_with_children • it
8
2026-01-04 • via Nuitee
A
Alexander • solo_traveller • de
5
Okay für eine Nacht mehr nicht
Pros:

Ruhige Lage etwas abseits

Cons:

Kommunikation war nur mit Übersetzer möglich Zimmer ohne Fenster bzw. nur zu einem Lichtschacht. Personal wirkte generell unmotiviert. Hotel wirkte irgendwie komisch verlassen.

2026-01-04 • via Nuitee
M
Milliot • extended_group • fr
1
Ils ont annulé une de nos nuit pour les habitants… nous nous sommes donc retrouvés à la rue et ils n’ont pas voulu nous
Pros:

Rien du tout

Cons:

L’accueil est vraiment horrible, il ne décroche pas au téléphone et font exprès de ne pas comprendre l’anglais

2026-01-04 • via Nuitee
A
Amraa • extended_group • mn
8
2026-01-02 • via Nuitee
M
MUHAN • couple • cn
8
2025-12-30 • via Nuitee
D
Dzenis • couple • by
4
Pros:

Great location: near sea, beach is clean. Calm and qiet street. Shop and several cafes near
Very good Wi-Fi
2 free bottles of water every day

Cons:

we came to the hotel around 4 pm (which is after 2 pm - official start of check-in time). the receptionist asked us to wait a moment for a room to be ready. after 20 min, I asked how long we need to wait more and he said that our room would be ready only at 5pm! So after the 24-hour trip and even though we came after 2pm, we needed to wait 1 hour to get our room.

no window in the room
The shower works quite badly, sometimes there is warm water, but in some moments there is only cold or slightly warm water

2025-12-24 • via Nuitee
E
Ekaterina • couple • ru
7
Pros:

Хорошее месторасположение, близко кафе и маркет, приятным бонусом был кофе и полотенца для пляжа. Все меняли и пополняли каждый день.

Cons:

На ресепшене часто отсутствовал персонал. Заказали завтрак на фото одно, а на самом деле принесли другое, этого нет , того нет. Персонал не говорит по английски

2025-12-24 • via Nuitee