Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Central location
Nice amenities
Cons:
Cleanliness issues
Room noise
Service inconsistencies

Categories

Cleanliness
7.51
Issues with cleanliness mentioned, particularly with dust and stains.
Service
8.48
Generally positive sentiment regarding service, with some mentions of excellent staff.
Location
8.52
Location is central and convenient as mentioned positively by multiple reviews.
Room Quality
7.47
Concerns raised about noise and age of the room; described as not matching hotel standards.
Amenities
8.5
Amenities considered satisfactory, though some complaints about noise and size during breakfast.
Value for Money
7.96
Moderate value perception, particularly noted with the room's condition.
Food and Beverage
9.01
Widespread praise for the breakfast and dinner quality.
Overall Experience
8.18
Mixed but generally positive reviews leading to a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:19

Property Description

Luxurious Sky Spa with Panoramic Views
Indulge in relaxation at the Sky Spa on the 23rd floor, offering stunning panoramic views and a variety of saunas. Treat yourself to spa services and unwind in the calm relaxation area with complimentary refreshments.

Elegant Rooms with Modern Amenities
Experience comfort in every room with coffee/tea facilities, cable TV, and a work desk. The well-equipped bathrooms come with complimentary toiletries and a hairdryer for your convenience.

Dining and Entertainment Options
Start your day with a delicious breakfast at the Lobbybar and savor delectable dinners. Don't miss the chance to enjoy fine cocktails at the classic Sky Bar on the 24th floor during the weekends.

Book now to experience the perfect blend of luxury and convenience at Best Western Plus Hotel Plaza!

Important information:

Please note that this property does not accept cash payments.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VST

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs SEK 200 per day.

Location

Guest Reviews

8.2
Based on 4203 reviews
Cleanliness: 7.51
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.18
H
Haytham • couple • se
9
Pros:

Place and cleanliness

Cons:

The good at Resturant was not done and taste really bad for one hamburger.

2026-06-13 • via Nuitee
Åsa • solo_traveller • fi
10
Pros:

Stort och rymligt familjerum som andades lyx. Vackert hotell överlag. Mycket god frukost. Fantastiskt servicemainded personal. Utsikten från Skybar var helt otrolig.

2026-06-13 • via Nuitee
M
Malin • family_with_children • se
10
2026-06-13 • via Nuitee
N
Nathalie • couple • fr
8
Hôtel bien situé
Pros:

L’hôtel est très bien situé et il dispose d’un bar panoramique au 24ieme étage à ne pas manquer. Très bien décoré avec un restaurant agréable et un petit déjeuner très copieux

Cons:

Les chambres sont corrects mais les finitions à revoir condensateur du radiateur qui tombe, traces sur les murs, rien de grave mais a revoir

2026-06-13 • via Nuitee
B
Benedict • solo_traveller • se
10
2026-06-13 • via Nuitee
A
Andersson • couple • se
8
2026-06-12 • via Nuitee
S
Stefan M • couple • se
8
Bra, fyllde sin funktion.
Pros:

Det är ett bra hotell med mycket bra läge. Roligt med mycket konst i gemensamma utrymmen.

Cons:

Ett litet påpekande: Som i många hotell placerar man en prydnadslampa på skrivbordet. Att arbeta vid ett skrivbord med denna typ av belysning är inte optimalt. I mitt tidigare arbetsliv har jag stött på problemet i snart sagt varje hotel, och förstår inte varför man gör så.

2026-06-10 • via Nuitee
C
Charles • solo_traveller • gb
8
2026-06-09 • via Nuitee
E
Eva • couple • se
5
Pros:

Inget speciellt utom läget

Cons:

Smal säng och litet badrum. Väldigt lyhört ut mot gatan.

2026-06-09 • via Nuitee
K
Kurt-Arne • family_with_children • se
7
2026-06-09 • via Nuitee
A
Aleksandra • solo_traveller • lt
10
Perfect hotel for your stay in Västerås!
Pros:

I liked the hotel's interior design (with a lot of art and cosy spaces), the overall atmosphere, cleanliness, and service. Breakfast for every taste. Gym available. Very good location - close to the train/bus station. Grocery shope just next door.

Cons:

NA

2026-06-09 • via Nuitee
M
Marco • couple • ch
8
Pros:

Posizione e struttura

Cons:

Reception non aperta 24h e parcheggio a prezzo fisso per ogni uscita

2026-06-08 • via Nuitee
T
Terese • solo_traveller • se
3
Pros:

Personalen var mycket trevlig

Cons:

Rummet, luften på rummet och tillåtande av fylla sent in på natten.

2026-06-08 • via Nuitee
C
Camilla • couple • se
10
2026-06-08 • via Nuitee
C
Christian • couple • de
8
2026-06-07 • via Nuitee
R
Rasmus • couple • se
10
Väldigt bra
Pros:

Centralt och lättillgängligt

Cons:

Lite dålig luft på rummet

2026-06-07 • via Nuitee
Åsa • solo_traveller • se
8
Pros:

Super bra frukost

2026-06-07 • via Nuitee
M
Massimo • solo_traveller • it
8
2026-06-07 • via Nuitee
J
Juhler-Kristoffersen • solo_traveller • dk
10
2026-06-06 • via Nuitee
J
Johanna • family_with_children • se
6
Bra läge, men lyhört.
Pros:

Bra läge mitt i Västerås. Bra frukost.

Cons:

Mycket lyhört från gatan och inifrån hotellet. Vi vaknade många gånger under natten av bilar med hög musik och skrik utanför. På morgonen var det musik inifrån hotellet som väckte oss klockan sju. Svårt att nå bilen under kvällstid om man parkerar i garaget.

Tidigare fanns det direktåtkomst från lobbyn, nu måste man gå ut och runt huset. Dessutom behövde man en kod som vi inte fick tillgång till först så det var nära att vi fastnade i hissen.

2026-06-06 • via Nuitee