Grand Hyatt Hangzhou

Hotels
•
Grand Hyatt
8.8 (420 reviews)
No.28, Hubing Road , Hangzhou , cn
+86 571 8779 1234

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful views
Good room service
Cons:
High prices
Some outdated facilities
Negative experience regarding room placement

Categories

Cleanliness
8.3
Mixed reviews about cleanliness with some mentions of maintenance issues.
Service
9.3
Staff received praise for exceptional service and friendliness.
Location
9.3
Hotel’s location by the West Lake was consistently highlighted as outstanding.
Room Quality
8.8
Rooms described as beautiful and well-maintained, but a guest noted some facilities felt outdated.
Amenities
8.8
General satisfaction with amenities but could not be confirmed by reviews.
Value for Money
8.3
Some reviews suggest pricing is high relative to quality, impacting perceived value.
Food and Beverage
8.8
Dining experiences were praised for quality, but specific issues with pricing were mentioned.
Overall Experience
8.8
General sentiment from reviews reflects strong satisfaction despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:31

Property Description

Luxurious Accommodation
Grand Hyatt Hangzhou boasts elegant rooms with ironing facilities, flat-screen TVs, and luxurious bathrooms. Guests can enjoy free toiletries, slippers, and bathrobes for a comfortable stay.

State-of-the-Art Fitness Facilities
The hotel features a 24-hour fitness centre with top-of-the-line cardio and strength training machines, Power Plate platforms, and TRX trainers. Guests can also unwind in the indoor heated pool with a skylight ceiling and West Lake view.

Culinary Delights
With 7 on-site restaurants and bars, guests can indulge in a variety of local and international cuisines. From local flavors to global dishes, there's something to satisfy every palate at Grand Hyatt Hangzhou.

Experience luxury and convenience at Grand Hyatt Hangzhou. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is not allowed in all rooms.

Please note that the onsite restaurants, bars and facilities may have limited services until further notice.

According to the new regulations of Zhejiang Domestic Waste Management Regulations, starting from March 14, 2022, the hotel will no longer actively provide single-use items such as toothbrushes, combs, bath wipes, razors, nail files, shoe wipes, etc. For use, please consult the hotel.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 420 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
P
Puay Hoon • couple • sg
6
Can be better with cooling AC
Pros:

Location

Cons:

It’s July 2026, summer temperatures around West Lake can reach 35 degrees celcius or more. We paid higher price for a lake view at 7th floor. The room aircon there is only possible till 25 degrees celcius and unable to go lower. Imagine we thought we could escape and rest in the room from summer heat but ended up it was stuffy and warm - that affected our sleep at night too even without the blankets, it was stuffy. So we had to go sit in lobby which was much cooler. The hotel technician said this temperature is like this probably due to the heat as we kept our window blinds opened, he suggested to keep it shut to reduce the heat in room - that means the room is in darkness. Afterwards we shifted to another hotel property and we were able to enjoy the nice cooling hotel room and take naps in the hot afternoons.

2026-07-21 • via Nuitee
V
Victoria • solo_traveller • gb
7
Great view, poor check in
Pros:

The room is very spacious and good quality, the location is excellent, the view is what you pay for and it’s worth it

Cons:

The room I booked was unavailable at check in. I understand that this happens sometimes, it’s not a big issue. Instead of saying this the receptionist tried 3 times to have me pay to upgrade, and then gave the upgrade for free when I kept refusing to pay extra. Disappointing behaviour

2026-07-17 • via Nuitee
سلطانة • couple • sa
10
2026-07-10 • via Nuitee
E
Emily • extended_group • us
10
2026-07-06 • via Nuitee
W
Willy • couple • id
9
2026-07-02 • via Nuitee
J
Joyce • solo_traveller • ca
10
Great location, great place to stay
Pros:

Modern and clean. Very friendly staff.

Cons:

Nothing

2026-06-30 • via Nuitee
N
Neelke • couple • nl
10
2026-06-29 • via Nuitee
J
Jenny • family_with_children • sg
9
Excellent
Pros:

Clean, the staff managed to adjust the aircon degree to 20 as what we wanted.

Cons:

NA

2026-06-27 • via Nuitee
G
Guillermo Perez • solo_traveller • es
9
Pros:

La ubicación está genial, en pleno lago. Es caro, pero todo son comodidades. Cama enorme. Buena atención del personal

Cons:

Todo estuvo bien

2026-06-27 • via Nuitee
S
Saud • couple • ae
9
2026-06-25 • via Nuitee
Z
Zafer • solo_traveller • cn
8
2026-06-19 • via Nuitee
S
Szilard • solo_traveller • de
10
Pros:

I liked it,. Good hotel, but it was just a short stay.

Cons:

It stayed just one night. During that time I did not find anything that would have bothered me.

2026-06-11 • via Nuitee
Y
Ye • couple • sg
10
Pros:

View so good,same as your photo of your display

Cons:

Nil

2026-06-11 • via Nuitee
N
Nanthakumaran • couple • de
8
Nice hotel in a great location by the lake with beautiful rooms
Pros:

We stayed in the Club level and that made a big difference. The staff there were excellent. Food and drinks offered there were amazing. Rooms with Lake view were beautiful and spacious.

Cons:

There are many company events going on so the hotel was always full when we were there. Many bus loads of people. Lobby was always full.

2026-06-09 • via Nuitee
L
Ling • solo_traveller • my
8
2026-06-07 • via Nuitee
A
Andrea Attilio • couple • it
9
2026-05-31 • via Nuitee
T
Tang • solo_traveller • my
9
Pros:

Breakfast - very good

Cons:

No

2026-05-31 • via Nuitee
B
Bex_UK_London • Business • London, England
10
Fab room with a view
Pros:

Stayed here one night for business and really liked the vibe and the area. The room was lovely and the walk around the lake made a real difference.

2026-05-25 • via Tripadvisor
D
Denis • solo_traveller • fr
10
Pros:

Localisation, la vue sur le lac, la qualité du service en général, très belle chambre

Cons:

RAS

2026-05-25 • via Nuitee
Z
Zayniddin • solo_traveller • uz
10
2026-05-21 • via Nuitee