Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Luggage storage
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Excellent breakfast
Cons:
Room was small
Issues with room lighting

Categories

Cleanliness
8.76
Room cleanliness was noted as satisfactory, but some reviews reflected issues with the reception area.
Service
9.13
Staff were generally described as friendly and helpful, though one mention of rudeness affected the perception.
Location
9.47
The location was frequently praised for its convenience and accessibility to major attractions.
Room Quality
8.22
Rooms were comfortable but had some complaints about size and lighting issues.
Amenities
8.75
Amenities included good breakfast options, but were somewhat limited in room facilities.
Value for Money
8.51
Some reviews mentioned that prices were perceived as high for the room size and quality.
Food and Beverage
9.26
Breakfast received consistent praise for quality and service.
Overall Experience
9.13
Overall experience felt satisfying with a few minor issues but a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:46

Property Description

Central Location in Westminster District
Situated in the heart of Westminster, The Sanctuary House Hotel offers easy access to iconic landmarks like Westminster Abbey, Houses of Parliament, and Big Ben within minutes.

Charming Victorian Architecture and Modern Amenities
Experience the elegance of a grand Victorian hotel combined with modern comforts in each air-conditioned room. Enjoy a flat-screen TV, work desk, and complimentary tea and coffee facilities, all designed for a comfortable stay.

Traditional Pub Dining Experience
Indulge in classic British dishes at the Fuller’s traditional pub located on-site. From deep-filled pies to fish and chips, savor home-cooked meals paired with a selection of fine wines and award-winning ales.

Book your stay at The Sanctuary House Hotel for a delightful blend of historic charm and contemporary convenience.

Important information:

Please note that this property is nonsmoking only. An extra fee for restoring rooms to smoke-free condition will apply for guests not complying with this policy.

When booking 5 rooms or more, different cancelation and payment policies apply. The hotel will contact you directly

Extra beds and cots are subject to availability and can only be accommodated in the Standard Double and Twin rooms. Please request them in the Special Request Box or contact the property prior to arrival using the contact details provided on the booking confirmation.

Late check-out is available at 15:00 for an additional GBP 60.

Cash payments not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.9
Based on 2307 reviews
Cleanliness: 8.76
Service: 9.13
Location: 9.47
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 9.26
Overall Experience: 9.13
C
CHANTAL • solo_traveller • fr
9
Hôtel typique au coeur de Westminster !
Pros:

Idéalement situé, au coeur de Westminster. Très propre et calme , nous avons tout ce dont nous avons besoin dans la chambre. Pour Londres, la chambre est vraiment spacieuse. Nous avons apprécié d'avoir tous les jours du thé, café et petits biscuits. Lieu vraiment typique avec son pub où nous prenions le petit déjeuner, excellent d'ailleurs. C'est un hôtel 3 étoiles avec des prestations 4 étoiles, surtout pour Londres.
C'est certain, nous reviendrons !

Cons:

Le seul petit bémol, la fenêtre qui ne s'ouvre pas. Lorsqu'il fait chaud, ce n'est pas grave, il y a la climatisation. Mais l'hiver , comment aérer la chambre ?

2026-09-19 • via Nuitee
K
Kristine • couple • us
9
Pros:

This is a beautiful hotel for old world charm but modern comforts. The bed was very comfortable and we appreciated the nice espresso available in the room even though breakfast is included. The location can't be beat because you are so close to major sites and underground stops are right nearby to get you most everywhere else. My husband thought the Scotch egg in the restaurant was top notch and they were very accommodating of my gluten allergy. We love this hotel and will be back!

2026-09-17 • via Nuitee
W
William • couple • us
10
2026-09-17 • via Nuitee
J
Julie • couple • us
10
We would absolutely stay here again on our next trip to London!
Pros:

We absolutely loved our stay! The location was fantastic and made it so easy to explore London. Our room was very clean, and I loved all of the toiletries and little amenities provided.

The bed was extremely comfortable, and our room had large windows that brought in so much natural light. We also loved the view from our room.

The staff was friendly, helpful, and welcoming throughout our stay. Between the location, comfortable room, beautiful natural light, and great service, we couldn’t have asked for a better experience.

We would absolutely stay here again on our next trip to London!

2026-09-13 • via Nuitee
A
Ana • couple • us
9
Room was clean, towels were refreshed, bathrobes made available, ac worked great
Pros:

Location, conveniently located to the sites and easy access via public transportation to Heathrow. Pub downstairs was great for food at night if too tired to seek out a place to eat after a long day.

Cons:

They are not in WhatsApp- all communication is thru email and with the time change it can be inconvenient.

2026-09-13 • via Nuitee
K
Kevin • couple • au
9
2026-09-13 • via Nuitee
K
Karin • couple • us
9
Love this property overall
Pros:

Location and ambiance

Cons:

The lift was out of service

2026-09-11 • via Nuitee
D
Darran • solo_traveller • gb
9
We keep returning for a reason.
Pros:

Friendly staff,lovely room,good quality breakfast. Housekeeping excellent. Can't fault it really,we have stayed there many times always quality.

Cons:

Nothing.

2026-09-11 • via Nuitee
B
Bonnie • couple • us
9
Great location and quaint hotel.
Pros:

The location was right where you want to be to be able to walk to many attractions. Also close to the subways.

Cons:

Going through the bar area to get to the hotel section.

2026-09-11 • via Nuitee
J
Jan • extended_group • us
8
Great place to stay, great staff, great location.
Pros:

Location was great. Close to many things. Staff was very friendly and helpful. The breakfast was good, lot of things to choose from. The pub was also fun.

Cons:

N/A

2026-09-09 • via Nuitee
F
Fiona • solo_traveller • za
8
Fabio at reception was super friendly and accommodating. Room lovely!
Pros:

Excellent selection with dietary sensitive options

Cons:

Coffee was not readily available. Served from a canister in the buffet area and was not replenished nor hot.

2026-09-09 • via Nuitee
M
Matthew • solo_traveller • au
10
2026-09-08 • via Nuitee
L
Lewis • solo_traveller • gb
10
Pros:

Good food, good size rooms, great location, good value for money

Cons:

N/A

2026-09-04 • via Nuitee
P
Peter • couple • gb
10
A hidden gem couldn’t believe I found it and was just perfect for my stay
Pros:

Location perfect

Cons:

Had everything I needed

2026-09-01 • via Nuitee
J
Joshua • couple • gb
10
Highly recommended for holidays
Pros:

The style and is super centric

Cons:

N/A

2026-08-31 • via Nuitee
M
Marloes • couple • nl
9
Aanrader
Pros:

Goede locatie en ontbijt. Kamers waren netjes en comfortabel

2026-08-29 • via Nuitee
K
katherinesW2959RZ • Family • State College, Pennsylvania
10
Great hotel and an excellent location
Pros:

This is a boutique hotel. We booked a bed and breakfast package. The room was lovely with many amenities you don't see anymore such as complimentary toiletry kits and also a wonderful tea and coffee service. The breakfast was also excellent. The associated pub is quite beautiful with good food and beer. The staff at the hotel and restaurant were also quite good. We would not hesitate to stay here again. The location was also awesome... walking distance from many attractions and the St. James Park tube station.

2026-08-28 • via Tripadvisor
W
Wilhelmina • couple • za
10
2026-08-26 • via Nuitee
O
Oksana • couple • rs
10
Чудесный отель
Pros:

Понравилось абсолютно все , чистота на уровне, дизайн в стиле Лондона, фото не передает того уюта, что излучает отель. Он превзошел мои ожидания.

2026-08-26 • via Nuitee
J
Joy • solo_traveller • gb
9
Lovely hotel
Pros:

The location is excellent, close to the Tube and buses. The pub underneath was very welcome, it served food until later in the evening than other pubs in the area and the food was good. The hotel room was spacious (for London) and the bed comfortable. The lift to all floors was helpful. The soundproofing in the bedroom was excellent, no noise from the pub or street - for except the bin lorries!

Cons:

We're getting on a bit in age and our balance is not what it was. So baths, with shower over, are not ideal, particularly as there was no safety rail to assist getting in and out. Putting even one safety rail in would be a great help.

2026-08-25 • via Nuitee