Ibis Aéroport Bâle Mulhouse

Hotels
•
ibis
8.1 (3485 reviews)
17 Avenue Du Général De Gaulle , Saint-Louis , fr
+33 3 89 69 06 58

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Free shuttle service
Cons:
Cleanliness issues
Room temperature control
Breakfast inconsistencies

Categories

Cleanliness
6.81
Concerns about room cleanliness and quality of hygiene products.
Service
8.78
Staff was friendly and accommodating throughout the stay.
Location
9.32
Excellent proximity to transport options and key locations.
Room Quality
7.77
Room size was adequate, but there were issues with noise and functionality.
Amenities
8.3
WiFi and transport shuttle were appreciated; some basic amenities were lacking.
Value for Money
7.76
Room rates may not justify some issues faced during the stay.
Food and Beverage
7.31
Breakfast selection was basic; pre-ordered items caused confusion.
Overall Experience
8.78
Overall a pleasant stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 03:13

Property Description

Convenient Location and Shuttle Service
The Ibis Aéroport Bâle Mulhouse is perfectly situated in Saint Louis city centre, just a stone's throw away from Bâle and a short drive from the airport. Benefit from the complimentary Wi-Fi and stress-free airport shuttle service.

Comfortable Accommodation
Relax in the air-conditioned rooms equipped with TV and ensuite facilities. Enjoy a restful stay after a day of exploring the city or traveling.

Delicious Breakfast and Nearby Attractions
Start your day with a delightful buffet breakfast offering a variety of dishes. Explore Basel, its port, and the Dreiländereck Docks for memorable Rhine cruise experiences just a short drive away.

Book now for a memorable stay at Ibis Aéroport Bâle Mulhouse!

Important information:

The airport shuttle service is only available during limited times.

Please note that children under 12 years old can enjoy breakfast at a reduced rate.

Our breakfast does not start at 4:00 but at 6:30.

We have the early bird breakfast option which is available from 4:00 but it only consists of a hot drink, a pastry, a glass of juice and a fruit. You have to call the reception to book it.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BSL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for € 10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 3485 reviews
Cleanliness: 6.81
Service: 8.78
Location: 9.32
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.76
Food and Beverage: 7.31
Overall Experience: 8.78
J
Jela • solo_traveller • ch
8
2026-07-25 • via Nuitee
C
Carmelo Luigi • solo_traveller • it
9
2026-07-25 • via Nuitee
A
Aymeric • couple • fr
8
Top pour attendre l'avion une nuit
Pros:

Le personnel très gentil et attentionné, même à 3h du matin !

Cons:

-

2026-07-25 • via Nuitee
M
Manita • family_with_children • nl
7
We gaan hier niet nog eens heen.
Pros:

Netjes & schoon

Cons:

Dat het personeel naar beide kamers belde om 5.25 uur! Ze dachten dat wij een taxi hadden besteld. Nou nee!
En de lucht was erg droog op de kamers.

2026-07-24 • via Nuitee
F
fabian • couple • be
6
2026-07-24 • via Nuitee
C
Cordula • couple • de
8
2026-07-24 • via Nuitee
R
Robert • extended_group • ch
8
Pros:

-

Cons:

-

2026-07-24 • via Nuitee
C
ChrisL. • solo_traveller • ch
7
2026-07-24 • via Nuitee
P
Patrick • solo_traveller • be
8
2026-07-23 • via Nuitee
S
Sascha • couple • de
8
die für ein Ibis Hotel gewohnte Qualität.
Pros:

Parken in der Tiefgarage Möglich.

Cons:

Die Zimmer zur Straße sind sehr laut bei offenem Fenster.

2026-07-23 • via Nuitee
N
Narcis Florian • couple • ro
10
2026-07-23 • via Nuitee
N
Normany • solo_traveller • fr
9
2026-07-22 • via Nuitee
Y
Yoro • solo_traveller • fr
8
2026-07-22 • via Nuitee
S
Simona Piovani • family_with_children • ch
2
Non consigliato
Pros:

La camera è stata l'unico vero punto positivo del soggiorno. Pulita, ordinata, silenziosa e confortevole, con un letto comodo che ha garantito un buon riposo. Un peccato che questo aspetto positivo sia stato completamente oscurato dalla scarsa qualità del servizio e dalla poca cortesia del personale.

Cons:

Purtroppo la mia esperienza all'Ibis Hotel Mulhouse è stata estremamente deludente.

La colazione è stata un vero disastro. Siamo arrivati alle 09:00, nonostante il servizio fosse previsto fino alle 10:00, e il buffet era praticamente vuoto: mancavano numerosi prodotti e persino le stoviglie. Abbiamo chiesto delle uova strapazzate e ci è stato risposto che non era più possibile prepararne, nonostante mancasse ancora un'ora alla fine del servizio. È inaccettabile che un hotel smetta di rifornire il buffet così tanto tempo prima della chiusura.

Successivamente ho chiesto una tazza più grande per poter preparare un caffè e anche in questa occasione il personale si è dimostrato estremamente scortese, sbuffando e mostrando chiaramente fastidio per una richiesta assolutamente normale.

Anche il personale della reception si è dimostrato impreparato. Il livello di inglese era molto scarso e il personale non è stato nemmeno in grado di fornirci le informazioni necessarie per raggiungere Basilea in autobus. Alla fine, non avendo ricevuto alcun aiuto concreto, siamo stati costretti a rinunciare ai mezzi pubblici e a raggiungere Basilea in auto.

Nel complesso, lo staff dell'hotel si è dimostrato poco professionale, poco disponibile e per nulla orientato al cliente. Un atteggiamento che ha reso il soggiorno decisamente spiacevole.

Mi aspettavo standard molto più elevati da un hotel di questa catena. Purtroppo, tra il servizio colazione gestito male, la scortesia del personale e l'inadeguatezza della reception, non posso consigliare questa struttura e difficilmente vi tornerò.

2026-07-22 • via Nuitee
P
Paul • solo_traveller • nl
7
2026-07-22 • via Nuitee
J
Joe • couple • gb
1
Poor Communication and Unprofessional Staff
Cons:

This hotel is extremely poor at communicating. They do not reply to messages until you complain through Booking.com and even then they do not read or understand what you've said.
They also refuse to do certain things without the presence of a manager, who is frequently not present in evenings and at weekends.

They have a shuttle service to the airport but they failed to let us know when this was, despite us messaging to ask them 4 days in advance of our stay. As an airport hotel this is crucial information especially for those with early morning flights.

If you do have to communicate with them, call them. We didn't want to call as it would have cost us money in roaming fees but if you message or email them they either won't reply or will reply long after your stay has concluded.

2026-07-22 • via Nuitee
J
j • couple • nl
7
2026-07-22 • via Nuitee
M
Michael • couple • ch
5
Quite traumatic as we were faced with a major parking issue, and the size of the room was depressing
Pros:

Staff were very helpful, particularly the receptionist who received us on Sunday 19th July. She dealt with a major parking problem very professionally - and she appeared to be the only one working on the day!

Cons:

The size of the room and the window overlooking a rough cement wall outside. We needed written directions to find our reserved parking place - not oral directions as the underground parking is highly complex.

2026-07-22 • via Nuitee
J
jerome • couple • fr
9
Pros:

Personne à la recherche de solutions pour satisfaire le client, c’est plutôt agréable.

2026-07-21 • via Nuitee
C
Caroline • couple • fr
5
Déçu
Pros:

Nous sommes venus l'année dernière, presqu'à la même date. A l'époque le personnel était agréable, poli et professionnel.
Aujourd'hui nous avons constaté que c'était totalement different.

Cons:

Le personnel d'accueil, pas du tout professionnelle. Vous accueil sans vous regarder, l'impression de déranger la demoiselle. Ne dit pas bonjour sauf si vous lui dites..
Le petit-déjeuner bien moins bon. Une dame de l accueil qui passe par la porte du petit-déjeuner (qui donne dehors sur rue) pour sortir, laisse la porte ouverte (pour pouvoir rentrer ensuite plus vite, ce que nous avons compris apres) alors que nous étions assis à côté de la porte... pourquoi ne pas nous dire " je reviens, ça ne vous dérange pas que je laisse un peu ouverte cette porte ?"
Cet hôtel est laissé entre des mains de personne qui n'ont que faire des clients... nous ne reviendrons pas.

2026-07-20 • via Nuitee