Hyatt House Nashville Downtown-Convention Center

Hotels
•
Hyatt House
8.6 (3698 reviews)
535 REP JOHN LEWIS WAY S , Nashville , US
+1 615-248-9888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near Broadway/Honky Tonk
Friendly/helpful front desk and bar staff (named in reviews)
Comfortable beds and spacious rooms
Pool and gym facilities
In-and-out parking available
Some guests received complimentary upgrades
Cons:
Cleanliness issues: mold in shower, floors not cleaned, marijuana smell reported
Breakfast quality and limited variety
Air conditioning problems: noisy or not working in some rooms
Plumbing issues: slow sink drain reported
At least one serious billing/’smoking fee’ dispute with management
Some reports of unfriendly or unhelpful staff

Categories

Cleanliness
7.6
Mixed reports: several guests reported mold in shower, unclean floors after multi-night stays and marijuana smell on a whole floor; other guests called rooms clean.
Service
9.3
Generally strong: multiple mentions of helpful, friendly staff (named employees, upgrades, accommodated early check-in/late check-out), though one report described unhelpful front desk behavior.
Location
9.8
Consistently praised for proximity to Broadway/Honky Tonk and downtown attractions; multiple guests noted excellent walkability.
Room Quality
8.4
Rooms often described as comfortable and spacious with good water pressure and beds; issues include noisy or malfunctioning AC and occasional drainage/sink problems.
Amenities
9.3
Pool, gym and parking received positive mentions (pool is a highlight, gym looks good, in/out parking appreciated), though some guests wished the pool were outdoors and saw limited use of gym.
Value for Money
7.8
Mixed value: upgrades and location add value, but complaints about breakfast quality and an isolated but serious billing dispute reduced perceived value.
Food and Beverage
7.2
Breakfast frequently described as just OK or lacking variety/freshness (cheap bread, limited options); some guests found breakfast acceptable but several negative comments lower this score.
Overall Experience
9.4
Many guests reported enjoyable stays, celebrations, and intention to return due to location and helpful staff; notable cleanliness and billing incidents tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Accommodations
Hyatt House Nashville Downtown-Convention Center offers air-conditioned rooms with modern amenities, including a flat-screen TV and private bathroom. Some rooms even feature a fully equipped kitchen for added convenience.

Exceptional Facilities
This hotel boasts a fitness centre, indoor pool, restaurant, bar, and shared lounge for guests to unwind and socialize. Private parking is available on site, ensuring a hassle-free stay for all visitors.

Convenient Services
Guests can start their day with a delicious buffet breakfast and take advantage of the business centre, snack bar, and 24/7 reception services. Plus, the multilingual staff is always ready to assist, making your stay comfortable and enjoyable.

Experience the best of Nashville at Hyatt House Downtown-Convention Center. Book your stay now for a memorable and seamless trip.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

8.6
Based on 3698 reviews
Cleanliness: 7.6
Service: 9.3
Location: 9.8
Room Quality: 8.4
Amenities: 9.3
Value for Money: 7.8
Food and Beverage: 7.2
Overall Experience: 9.4
J
Joan' • couple • us
10
Pros:

Lobby, pool

2026-10-31 • via Nuitee
R
Ramon • couple • us
8
2026-10-30 • via Nuitee
E
Elijah • couple • us
10
Pros:

Our stay was amazing. We celebrated my girlfriend’s birthday and had so much fun! They even upgraded our room which was so nice! Staff was great with helping make sure everything went according to plan, from early check-in to late check out. Jada, Iyona and Faith were so sweet and we can’t forget the bartender Gabe! Would definitely stay again.

2026-10-29 • via Nuitee
C
Carolina • couple • uy
10
2026-10-29 • via Nuitee
L
Leslie • extended_group • us
9
My sister and I had an absolute blast exploring downtown Nashville from this location.
Pros:

Location is perfect to get to the heart of "Honky Tonk"- (Broadway), with a 5- 10 min walk, but also far enough away that you can catch your breath from the crowds. Very comfortable rooms and a hearty breakfast to get a base before going out. ;-)

Cons:

The gym and pool looked great, although we didn't have time to use them. I would prefer if the gym wasn't visible from the road; don't really want to be seen exercising; but there looked to be blinds staff may be able to close upon request.

2026-10-29 • via Nuitee
A
aurelio costantino • solo_traveller • it
8
Pros:

Ampiezza stanza e attrezzatura

Cons:

Niente

2026-10-27 • via Nuitee
A
April • family_with_children • us
10
2026-10-26 • via Nuitee
M
Mariel • couple • hn
10
2026-10-23 • via Nuitee
S
Shane • couple • us
9
2026-10-22 • via Nuitee
D
DLE • couple • us
10
Pros:

Breakfast was good, coffee was hot,not too crowded (dining room spacious).

2026-10-20 • via Nuitee
B
Bilal • solo_traveller • us
10
2026-10-20 • via Nuitee
C
Constance • couple • us
10
Stayed close enough to walk where we needed too. Such a nice place to stay
Pros:

Loved they offered in and out parking.

2026-10-19 • via Nuitee
B
Brian • family_with_children • us
8
Overall was a very nice hotel in a good location
Pros:

Breakfast was ok

Cons:

Sink in room did not drain very well

2026-10-18 • via Nuitee
F
Fernando • family_with_children • br
9
Bom hotel
Pros:

Ótimo hotel

Cons:

Cafe da mamha padrão

2026-10-18 • via Nuitee
A
Aiden • couple • us
9
Awesome
Pros:

Location was perfect for everything in walking distance

2026-10-17 • via Nuitee
M
Marc • solo_traveller • us
1
Scammed
Pros:

Location

Cons:

Air Conditioner didnt work and the room was stuck at 76 degrees. I was on the 4th floor and the entire floor smelled like marijuana smoke. When I checked out to leave, my room was charged $700 ($350 x2) for a “smoking fee” and when I spoke with management at the front desk, she told me my only option was to dispute the charges on my credit card. She then asked why I didnt report the smell of marijuana to the front desk and my answer was simple, its not my job to find out who is smoking. She couldn’t help and I don’t even smoke. I will never stay at another Hyatt again.

2026-10-16 • via Nuitee
K
Kyle • solo_traveller • us
9
2026-10-15 • via Nuitee
C
Charlene & John • couple • ca
8
Great location to many downtown venues we would stay there again.
Pros:

Hotel had nice decor, public space was clean and location.

Cons:

The shower in room 311 (our room) needed some detailed cleaning. It looked like mold was growing at the base of the shower.

2026-10-15 • via Nuitee
G
Geraldine • couple • us
1
2026-10-13 • via Nuitee
M
Malcolm • solo_traveller • gb
5
2026-10-12 • via Nuitee