The Rutland Hotel

Hotels
8.5 (977 reviews)
19-23 Palace Terrace, Queens Promenade , Douglas , gb
+44 1624 695240

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Lovely breakfast
Helpful staff
Cons:
Rude staff
Room issues (musty carpets, shabby furniture)

Categories

Cleanliness
8.21
Generally clean, with few mentions of cleanliness issues such as musty smells and shabby furniture in some rooms.
Service
9.18
Most reviews reflected positive experiences with staff, although there were a few mentions of rude behavior.
Location
9.22
Consistently praised for its excellent location and views.
Room Quality
7.17
Mixed reviews on room quality, with some rooms reported as old or with inadequate features like musty carpets.
Amenities
8.2
Regular amenities mentioned positively, though some specific facilities like TV size were criticized.
Value for Money
8.16
Considered decent, particularly for a budget option, though some felt room quality did not match price.
Food and Beverage
9.21
Highly rated breakfast with positive notes on quality and service.
Overall Experience
8.68
Overall, guests enjoyed their stay with noted drawbacks that didn't significantly impact their enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:58

Property Description

Panoramic Views and Convenient Location
Located on the scenic Queens Promenade, The Rutland Hotel offers breathtaking panoramic views across Douglas Bay. Just a short drive from the ferry terminal and a seafront stroll to the town centre, our elegant building provides the perfect blend of serenity and convenience.

Comfort and Convenience
Each room at The Rutland Hotel is equipped with 24-hour room service, free Wi-Fi, flat-screen satellite TV, and tea/coffee facilities. The en-suite bathrooms feature a shower, bath, and a hairdryer, ensuring a comfortable stay. Some rooms even offer stunning sea views for a truly memorable experience.

Delicious Dining and Relaxation
Indulge in a full breakfast at Restaurant 21 or savor daily meals made with locally sourced ingredients. Unwind in our comfortable bar and lounge, offering a relaxing atmosphere for guests to enjoy. Experience the best of Isle of Man's sights within easy reach, making The Rutland Hotel your ideal choice for a memorable stay.

To book your stay and experience luxury by the bay, visit our website or call us today.

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

8.5
Based on 977 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.68
M
Monika • solo_traveller • pl
10
Pros:

Wszystko super tak jak w opisie.

Personel mega pomocny.

2026-08-28 • via Nuitee
H
Howard • solo_traveller • ie
10
IOM Funeral
Pros:

Great stay here. Didn't spend much time in hotel as was at a funeral. Missed breakfast but was told it was amazing.

Cons:

Nothing. Room was very comfortable.

2026-08-26 • via Nuitee
K
Katja • solo_traveller • ch
4
Pros:

Die Lage war gut.

Cons:

Unfreundliches Personal. Im Zimmer war alles schräg, viele verwirrende Treppen.

2026-08-26 • via Nuitee
E
Ellie • couple • gb
10
Perfect stay
Pros:

Our room was lovely and clean bed was comfy the staff was so nice friendly and very welcoming. Breakfast was really nice overall we just really liked the hotel and can’t wait to visit again.

Cons:

I love a big blanket and I would say the only thing I wish I could have changed was how big the quilt was it was a little small for bed but apart from that perfect.

2026-08-25 • via Nuitee
G
Graham • solo_traveller • es
9
Pros:

friendly and helpful staff and wonderful food

2026-08-25 • via Nuitee
K
Karl • extended_group • gb
10
Pros:

Clean tidy and efficient

2026-08-25 • via Nuitee
A
Andy • extended_group • gb
7
Great place for the TT or the beach
Pros:

Good location and clean, great breakfast

Cons:

Our rooms faced inwards to the rear of the building, in the morning at 6:30 am the fans started up for the kitchen, with the windows open it was noisy

2026-08-25 • via Nuitee
P
Philip • extended_group • gb
10
Pros:

Buffet breakfast was excellent and the staff were amazing and so helpful in storing our bicycle (group of six cycling around the island for a few days).

Cons:

Nothing.

2026-08-24 • via Nuitee
D
Dean • extended_group • gb
8
2026-08-22 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-08-21 • via Nuitee
F
Fiona • solo_traveller • gb
8
Pros:

Excellent room, booked a single room but it was a double bed and beautifully done, looks like it has a very recent refurb! Excellent breakfast, could not have asked for more. The staff are just lovely and nothing was too much trouble!

2026-08-21 • via Nuitee
L
Lesley • couple • gb
9
Hotel is great as a base for visiting the island. Right on the prom. Easy bus access.
Pros:

The breakfast was beautiful, plenty of choice well prepared and the food was hot.
We celebrated our wedding anniversary and the hotel provided prosecco in our room for our arrival.
All of the meals were beautifully cooked. There were a number of starters available, usually 3 main courses and accompanying veg was served buffet style. Dessert was a choice of cakes or cheese cake served with cream and a hot pudding of the day served with custard or ice cream. The staff were very friendly and helpful.

Cons:

There was entertainment in the hotel 3 nights of the week but this was definitely aimed at an older audience.
The television in the room was quite small.

2026-08-21 • via Nuitee
G
Gene • solo_traveller • gb
7
Pros:

Clean room and excellent breakfast choice and friendly staff.

Cons:

The beds mattress had definitely seen better days and was 5nights of backache

2026-08-21 • via Nuitee
E
EAMON • couple • gb
7
Pros:

Good breakfast.

Cons:

We had the carvery on one night it was the worst carvery we have ever had.poor choice and everything was cold.

2026-08-21 • via Nuitee
R
Ronald • solo_traveller • gb
8
2026-08-21 • via Nuitee
A
anna • couple • au
9
Comfortable stay in a very clean hotel.
Pros:

It was very clean and the staff were helpful and friendly

Cons:

None

2026-08-21 • via Nuitee
R
RIZALITO • family_with_children • gb
10
Hospitality is excellent especially Vishal. He made extra effort to serve us meal like sandwiches.
Pros:

Excellent customer service.

2026-08-20 • via Nuitee
,
,Megan • couple • gb
9
I would stay in this hotel again.
Pros:

The breakfast in the hotel was excellent. The rooms where light and airy.

Cons:

The bed and pillows where a little on the hard side.

2026-08-20 • via Nuitee
D
dalton • solo_traveller • gb
7
Pros:

Hotel was clean, breakfast was good and the staff were welcoming and friendly. The room and bathroom were a good size and very clean.

Cons:

The mattress in my room was very firm and I slept on the couch instead.

2026-08-15 • via Nuitee
J
Jamil • solo_traveller • gb
8
Cons:

Breakfast should be till 10.30

2026-08-15 • via Nuitee