The Rutland Hotel

Hotels
8.5 (977 reviews)
19-23 Palace Terrace, Queens Promenade , Douglas , GB
+44 1624 695240

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Lovely breakfast
Helpful staff
Cons:
Rude staff
Room issues (musty carpets, shabby furniture)

Categories

Cleanliness
8.21
Generally clean, with few mentions of cleanliness issues such as musty smells and shabby furniture in some rooms.
Service
9.18
Most reviews reflected positive experiences with staff, although there were a few mentions of rude behavior.
Location
9.22
Consistently praised for its excellent location and views.
Room Quality
7.17
Mixed reviews on room quality, with some rooms reported as old or with inadequate features like musty carpets.
Amenities
8.2
Regular amenities mentioned positively, though some specific facilities like TV size were criticized.
Value for Money
8.16
Considered decent, particularly for a budget option, though some felt room quality did not match price.
Food and Beverage
9.21
Highly rated breakfast with positive notes on quality and service.
Overall Experience
8.68
Overall, guests enjoyed their stay with noted drawbacks that didn't significantly impact their enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:58

Property Description

Panoramic Views and Convenient Location
Located on the scenic Queens Promenade, The Rutland Hotel offers breathtaking panoramic views across Douglas Bay. Just a short drive from the ferry terminal and a seafront stroll to the town centre, our elegant building provides the perfect blend of serenity and convenience.

Comfort and Convenience
Each room at The Rutland Hotel is equipped with 24-hour room service, free Wi-Fi, flat-screen satellite TV, and tea/coffee facilities. The en-suite bathrooms feature a shower, bath, and a hairdryer, ensuring a comfortable stay. Some rooms even offer stunning sea views for a truly memorable experience.

Delicious Dining and Relaxation
Indulge in a full breakfast at Restaurant 21 or savor daily meals made with locally sourced ingredients. Unwind in our comfortable bar and lounge, offering a relaxing atmosphere for guests to enjoy. Experience the best of Isle of Man's sights within easy reach, making The Rutland Hotel your ideal choice for a memorable stay.

To book your stay and experience luxury by the bay, visit our website or call us today.

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

8.5
Based on 977 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.68
A
Ally • solo_traveller • im
8
2026-09-19 • via Nuitee
C
Carol • extended_group • gb
9
Fabulous, had a ball
Pros:

Fabulous location, the outside space was so clean and tidy, lovely hotel, spacious rooms, food was lovely, bar prices for a hotel are very reasonable

Cons:

The lift is rather small, and the steps up to the main door are rather steep but that's all

2026-09-19 • via Nuitee
T
terry • solo_traveller • gb
10
happy days at Rutland hotel
Pros:

everything
arrived on a late night ferry
night manager excellent

Cons:

leaving?

2026-09-19 • via Nuitee
S
Sarah • solo_traveller • gb
6
Pros:

Hotel was very clean. Serving staff at breakfast were pleasant, helpful and efficient. It was nice to have a sofa in the bedroom.

Cons:

The bed wasn't comfortable. Sound-proofing between rooms was poor. We could hear the TV and conversation from adjacent rooms.

2026-09-19 • via Nuitee
S
Southern • solo_traveller • gb
10
Pros:

The stay was enjoyable we were made welcome the staff was pleasant helpful and friendly room very clean and comfortable food and service excellent a nice experience all round

Cons:

No complaints whatsoever ever

2026-09-18 • via Nuitee
J
Jonathan • couple • jo
8
2026-09-18 • via Nuitee
I
Ian • extended_group • gb
6
Sufficient for our purpose.wouldnt stay again
Pros:

There were several coach parties staying. They had to depart very early (6.30). As a consequence the cooked full English breakfast has been cooked very early and when we went for ours at 8.30 it was getting very dry..the fried bread was rick hard. The scrambled eggs had caught at the bottom and the server had just stirred the burnt elements into the egg. It looked revolting. In contrast, the sausage was delicious as were the mushrooms

Cons:

Both my bed and my friends bed were very old and very hard. Both had very thin mattresses, sunk in the middle. Additionally, very little,if any sound insulation was in the stud walls on the 4th floor as when other guests walked along the corridor,it was as though they in your room. Floor creaking, you could hear every word the spoke. Quite disturbing.
We dined at the Rutland on our 1st night. Opted for the fish pie . Very tasty but such a small portion and not much fish in evidence. Pudding was a manderine cheesecake...we were charged £22. Pretty outrageous I feel for the quality and portion size. Ate out on our 2nd night.the

2026-09-18 • via Nuitee
G
Gerd • solo_traveller • de
6
2026-09-18 • via Nuitee
A
Adrian • couple • gb
8
Great location & room but gluten free options are limited
Pros:

Location and sea view room were great.

Cons:

Disappointed they no longer have gluten free sausages as standard for the breakfast menu.
Gluten free sausages were cooked for me on request but they were horrible! After that experience, I stuck to Gluten Free corn flakes each morning.

2026-09-17 • via Nuitee
D
David • couple • gb
8
Great
Pros:

The location and staff

Cons:

The lift and getting around.

2026-09-17 • via Nuitee
P
Pam • solo_traveller • us
7
2026-09-17 • via Nuitee
R
Richard • family_with_children • gb
10
Pros:

Staff were incredibly helpful and accommodating, location was excellent, room was spacious, beds were comfy.

2026-09-17 • via Nuitee
H
Harris • solo_traveller • gb
8
2026-09-16 • via Nuitee
J
John • solo_traveller • gb
7
Pros:

Nice, clean and comfortable

Cons:

A bit noisy out the back.

2026-09-16 • via Nuitee
R
Ryan • couple • gb
10
Pros:

Clean, friendly staff, everything you can ask for

Cons:

Nothing

2026-09-15 • via Nuitee
J
Jacqueline • solo_traveller • gb
10
Pros:

Very clean

2026-09-15 • via Nuitee
K
Karen • extended_group • gb
3
it was ok at hotel
Pros:

wifi was good.

Cons:

the room is outdated
bathroom door was locked on me
i could not lock my door properly leaving my property

2026-09-15 • via Nuitee
D
Denise • solo_traveller • gb
8
Pros:

Nice and clean and friendly staff

Cons:

Hotel was to hot

2026-09-15 • via Nuitee
C
Charles • couple • gb
10
Well placed, comfortable
Pros:

The room was spacious and comfortable, bathroom and shower,excellent. A great breakfast with a generous choice of food.

Cons:

The front steps are a bit steep.

2026-09-13 • via Nuitee
R
Richard • solo_traveller • gb
10
Great stay
Pros:

Room great. Immaculate and clean. Bathroom immaculate

Cons:

N/A

2026-09-12 • via Nuitee