The Chesterhouse

Hotels
8.1 (1284 reviews)
37-42 Loch Promenade , Douglas , GB
+44 1624 617068

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Small rooms
Inconsistent food quality
Noise disturbances

Categories

Cleanliness
7.75
The room we were put in was very small and a bit claustrophobic.
Service
8.75
The staff were friendly and helpful throughout the stay.
Location
8.85
Excellent location opposite the beach and near restaurants.
Room Quality
7.45
Rooms were small, and some had issues with heating.
Amenities
7.95
Basic amenities were satisfactory including breakfast options.
Value for Money
7.85
Prices were considered high for the quality of the rooms.
Food and Beverage
7.95
Breakfast options were good, but the dinner quality was hit and miss.
Overall Experience
8.25
Overall, a solid stay with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:30

Property Description

Comfortable Accommodation and Modern Facilities
Experience comfortable en suite rooms equipped with modern amenities for a relaxing stay by the seafront.

Convenient Location
Located in Douglas, enjoy easy access to the city's shopping area, bars, and restaurants, all within walking distance from the hotel.

Amber Lounge Bar and Dining
Unwind at the Amber lounge bar and dining room offering a great selection of drinks and popular dishes. Join the lively weekend nights at the second bar area for a fun experience.

To book your stay at our seafront hotel with modern amenities and a vibrant atmosphere, contact us now!

Important information:

Please note that the Hotel has external steps to access the hotel entrance and a number of steps on halls and other public areas.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IOM

Location

Guest Reviews

8.1
Based on 1284 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.85
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.85
Food and Beverage: 7.95
Overall Experience: 8.25
C
Carol • couple • gb
10
Great stay, comfy, clean, spacious room. Ideal location
Pros:

Really enjoyed our stay, a lovely seaview, spacious and comfortable room with great views.
Staff were really friendly and helpful.
Great breakfast
Fantastic location for public transport

Cons:

All was perfect

2026-09-19 • via Nuitee
W
Watson • solo_traveller • gb
10
2026-09-19 • via Nuitee
M
Michael • couple • gb
7
2026-09-19 • via Nuitee
C
Cerys • couple • im
7
Lovely
Pros:

Location was excellent & we had a view of the sea. Staff were lovely. Breakfast was very enjoyable, lovely dining room.

Cons:

Bedroom decor was a little tired but overall good value for money.

2026-09-19 • via Nuitee
P
Philip • solo_traveller • gb
7
2026-09-18 • via Nuitee
J
Jacqueline • solo_traveller • gb
9
Excellently situated hotel
Pros:

Excellent situation, lovely premier seaview room, friendly, efficient staff and excellent food choices. Well situated for getting to electric tram, steam trains and bus station with a bus stop outside the hotel.

Cons:

Nothing to dislike.

2026-09-18 • via Nuitee
J
John • couple • gb
6
Nice location. Needs updating,
Pros:

Staff pleasant. Food ok, cleanliness was good

Cons:

Rooms old , beds to small as a standard. shower room to small, bad lighting this was room 2
Room 1 floors uneven, bed to small , noise from pub across the road horrendous, noise stopped @ 2am , complained @ 1am , night porter said that was normal for that room and he couldn’t help

2026-09-16 • via Nuitee
S
Samantha • couple • gb
9
Fantastic stay, we thoroughly enjoyed it
Pros:

My partner and I stayed for a 4 night break. Our room overlooked the front, it was huge with a king size bed and also a sitting area with a sofa and coffee table looking out over the sea. The shower room was modern and clean and every day the staff cleaned it beautifully. All the staff were polite, friendly and helpful. The breakfast was a highlight, the choice and the quality was superb and it filled us up until the evening. The location was perfect for us. It's near the ferry terminal and also near shops, restaurants and pubs. It was quite lively in the area on Friday night but you expect that in a town/city and it wasn't an issue for us. We'd certainly recommend The Chesterhouse and will stay again.

Cons:

The only thing that could have made our stay better would have been a different mattress. It was a king / twin room so obviously the beds were pushed together. Usually when we have stayed in rooms like this the twin mattresses are replaced with a kingside mattress but this this time is was 2 separate mattresses so it was uncomfortable where they joined. It was also a very soft mattress but that's personal preference.

2026-09-15 • via Nuitee
D
David • couple • gb
9
Good value comfortable accommodation with good buffet breakfast included
Pros:

Good value comfortable accommodation with good buffet breakfast included

Cons:

N/A

2026-09-14 • via Nuitee
K
Katherine • solo_traveller • ie
7
2026-09-14 • via Nuitee
D
david • couple • gb
10
realy good break
Pros:

fantastic breakfast nothing to much trouble for the staff

2026-09-13 • via Nuitee
D
Diane • solo_traveller • gb
7
Douglas
Pros:

Location. Breakfast.

Cons:

Family room faced a wall..

2026-09-13 • via Nuitee
S
Samantha • couple • gb
8
Enjoyed it very much
Pros:

Very clean and tidy staff were very helpful and friendly breakfast was lovely

2026-09-13 • via Nuitee
R
Ray • couple • gb
10
We had a lovely short break at this hotel, comfortable beds, very good breakfast and excellent location
Pros:

The staff were helpful and friendly the breakfast was lovely

2026-09-13 • via Nuitee
S
Susan • couple • gb
9
Great hotel, would stay there again on our next visit.
Pros:

Location was great, short walk into town. Staff very friendly. Breakfast, good choice for a buffet style.

Cons:

Little noisy from the cleaning staff which was really early in the morning, only on one morning though.

2026-09-12 • via Nuitee
K
Kayte • couple • us
9
Cozy rooms with a location right by the Douglas Promenade. Would stay again.
Pros:

Great location and friendly staff. I enjoyed chatting with the front desk staff about my travels. Cozy room and bathroom. As is usual in British hotels, we were supplied with an electric kettle and teas with coffee. Plenty of towels and extra pillows.

Cons:

Not much to not like. The hotel itself is sort of a maze, but that’s not really their fault. It’s just an old Victorian building. Narrow stair cases and lifts that support one at a time. I don’t mind these, but mobility impaired folks may find this a difficult hotel to stay in.

2026-09-12 • via Nuitee
S
Sabine • couple • gb
7
Pros:

Location and staff were lovely

Cons:

The rooms were a bit dated

2026-09-11 • via Nuitee
A
Andrew • couple • gb
8
If you stay here try and book a sea view room
Pros:

Great location, staff were lovely breakfast was good

Cons:

Struggled with the room, the mattress was not great, housekeeping moved us the next day to another room which was fine the first night but very loud the following night. Manager moved us to a sea view room for one night which was much better.

2026-09-11 • via Nuitee
J
Julie Ann • couple • gb
8
Pros:

Location was excellent and staff were helpful

Cons:

Our room was at the back and a bit tired

2026-09-11 • via Nuitee
D
dale • extended_group • gb
7
good
Pros:

fantastic

Cons:

the vent ouside the room from kitchen made a lot pf noise and did not stop until around elleven pclock at night

2026-09-10 • via Nuitee