Free

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Outstanding spa and massages (named staff praised)
Nice heated pool and poolside bar
Good variety of restaurants and comprehensive all-inclusive offerings
Pleasant gardens and adults-only atmosphere
Cons:
Reports of marijuana smell/smoking at the pool area
Cockroaches reported at reception
Some front-desk staff described as unfriendly
Rooms not exceptional and dated corridor carpeting
Pool policy banning floats criticized

Categories

Cleanliness
6.5
Mixed reports: pool described as clean and heated, but serious issues noted (cockroaches at reception and marijuana smell near pool) that lower the cleanliness perception.
Service
9.1
Generally very good with standout staff (Mamia at reception, Lena at the spa) showing attentive service, though a few front-desk staff were reported as unfriendly in some reviews.
Location
9.7
Consistently praised as very well located and close to everything.
Room Quality
7.8
Rooms described as comfortable but unremarkable; some dated elements (corridor carpets) and nothing exceptional about the rooms.
Amenities
9.6
Strong amenities: excellent spa and massages, beautiful heated pool, poolside bar, gardens, and comprehensive all-inclusive options praised by multiple guests.
Value for Money
7.9
Mixed impressions: some guests felt it was not worth the money, while others praised the all-inclusive offering and variety — overall slightly below the target rating.
Food and Beverage
9
Multiple positive mentions: good buffet and breakfast, several high-quality à la carte restaurants (Italian singled out), and a well-regarded pool bar and cocktails.
Overall Experience
9.2
Many guests reported exceptional stays thanks to the spa, pool, food and attentive staff, though some incidents (smoking, cleanliness issues) tempered a few experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:05

Property Description

Luxurious Adults Only Hotel in Ayia Napa

Centrally Located Elegance: Experience privacy and personalized service in our contemporary square-style hotel, just minutes away from the beach and surrounded by shops and attractions.

Gastronomic Delights: Indulge in our 3 unique a la carte restaurants and buffet dining options, offering a variety of international cuisines and signature cocktails in a stylish setting.

Wellness Retreat: Relax and rejuvenate at our Health Club, featuring a modern fitness room, indoor pool, beauty salon, and a range of massages to pamper yourself throughout your stay.

Book now to immerse yourself in an oasis of peace and luxury at Napa Plaza Hotel.

Important information:

Please note that Napa Plaza Hotel is an Adults-Only property, welcoming guests aged 18 years and older.

To ensure a smooth check-in, please inform Napa Plaza Hotel of your estimated arrival time (in 24-hour format). You can provide this information either through the Special Requests box during reservation or by directly contacting the hotel using the details provided in your booking confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCA

Location

Guest Reviews

8.6
Based on 1086 reviews
Cleanliness: 6.5
Service: 9.1
Location: 9.7
Room Quality: 7.8
Amenities: 9.6
Value for Money: 7.9
Food and Beverage: 9
Overall Experience: 9.2
V
victoria • solo_traveller • cy
10
Pros:

Friendliness of staff

Cons:

All was great

2026-08-29 • via Nuitee
T
Thiara • couple • gb
8
2026-08-26 • via Nuitee
K
Konstantinos • couple • gr
10
2026-08-25 • via Nuitee
E
elie • solo_traveller • qa
10
2026-08-24 • via Nuitee
D
David Dudi • couple • il
9
2026-08-23 • via Nuitee
A
Abu Taa • extended_group • jo
3
2026-08-22 • via Nuitee
E
Elie • couple • lb
8
The hotel is in a very good location, clean and has good facilities but the breakfast can be better
Pros:

The Location

Cons:

Breakfast

2026-08-22 • via Nuitee
K
Karin • couple • il
10
מלון מרכזי במחיר הוגן הצוות תמיד עוזר ומחייך הבריכה נהדרת
Pros:

אהבנו את המיקום ואת הצוות

Cons:

אהבנו הכל תמורה מלאה למחיר

2026-08-22 • via Nuitee
W
Wissam • extended_group • il
10
Pros:

מלון מהמם, מיקום מצוין, מסודר מאוד

2026-08-21 • via Nuitee
R
Rodrigue • couple • lb
9
Pros:

The location. In the middle of everything. The pool was amazing.

Cons:

Needs renovation

2026-08-21 • via Nuitee
A
Andreas • solo_traveller • ro
7
2026-08-21 • via Nuitee
X
Xristodoulos • couple • cy
10
2026-08-19 • via Nuitee
נילי • solo_traveller • il
10
Pros:

מלון מהמם צוות סופר מדהים שירות מעולה חדרים נקיים ומרווחים

2026-08-17 • via Nuitee
A
Aahed • couple • il
7
המחיר היה מאוד יקר ושלחתי לבוקינג את זה לא שווה המחיר את המלון וחיבו אותי 160 יורו תוספת לשדרוג חדר אחר לא אחזור למלון ה
Pros:

קרוב למרכז

Cons:

המחיר לא שווה את המלון יקר מאוד

2026-08-17 • via Nuitee
R
Rafaella • couple • cy
6
Μέτρια
Pros:

Το προσωπικό ήταν πάρα πολύ εξυπηρετικό!

Cons:

Δεν είχε καθόλου ηχομόνωση. Μιλούσαν έξω τουρίστες στον διάδρομο από το δωμάτιο και ακουγόταν λες και ήταν μέσα στο δωμάτιο. Η πόρτα του διπλανού δωματίου όταν άνοιγε και έκλεινε, νομίζαμε πως άνοιγε η δική μας. Οι αποχετεύσεις με τους σωλήνες ακουγόταν στο δωμάτιο! Δεν είχε σήμα η τηλεόραση στο υπνοδωμάτιο, το πρωινό ήταν φτωχό δεν είχε πολλές επιλογές και το ασανσέρ μύριζε άσχημα, σε σημείο που επιλέγαμε τις σκάλες κάθε φορά που βγαίναμε ή επιστρέφαμε από το δωμάτιο. Επίσης το ψυγείο του δωματίου έτρεχε νερά και δεν είχε τίποτα σε στοκ, εάν χρειαζόμασταν κάτι να πιούμε ή να φάμε.

2026-08-15 • via Nuitee
J
Jens • extended_group • pt
10
2026-08-13 • via Nuitee
N
natalia • couple • cy
7
Pros:

Good location, available parking

2026-08-11 • via Nuitee
M
Michelle • solo_traveller • gb
10
2 night stay well worth the visit
Pros:

Reception staff were amazing and so helpful. The hotel was amazing and was right in the heart of everything. Walking distance from everthing restaurants, beach shops etc x

Cons:

Nothing hotel was fabulous

2026-08-10 • via Nuitee
P
Patrik • solo_traveller • sk
2
Not recommended if you want to really enjoy, have better hotels around with better price ( only adults ) hope this help
Pros:

The room was clean and spaced

Cons:

The staff was very rude and not helpful, only the receptionist was kind ( red hair), staff from SOMA restaurant very very rude unhelpful also at the breakfast time. Drinks was not made properly, and the from the swimming pool was nice, but the water was really really hot like a soup, at 19pm they took us out with very bad behaved, we asked for 5 more minutes and told us not 1 minute is enough, not even this they came with the quimicals products and we needed to jump out immediately. Breakfast was very taste.

2026-08-09 • via Nuitee
A
Ashraf • solo_traveller • il
10
2026-08-08 • via Nuitee