NH Puebla Centro Histórico

Hotels
•
NH Hotels
8.2 (2278 reviews)
Avenida 5 Sur, 105 Centro Historico , Puebla , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
6.78
Multiple reviews cited issues with cleanliness, including dirty linens and a strong odor in the lobby.
Service
8.75
General sentiment was good, though some mentioned apathy, overall service was considered satisfactory.
Location
9.79
The location received high praise across multiple reviews as being convenient and ideal.
Room Quality
7.24
Several reviews indicated that rooms were outdated, with references to poor maintenance.
Amenities
8.27
Amenities were seen as adequate, although there were concerns about the gym and additional charges.
Value for Money
7.23
Many reviews felt the price did not reflect the quality and cleanliness of the facilities.
Food and Beverage
9.28
Food quality, especially breakfast, was notably praised by several guests.
Overall Experience
8.25
Mixed experiences noted, with overall satisfaction but significant issues impacting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
NH Puebla Centro Histórico boasts 180 finely appointed rooms with vanguard décor, ensuring a comfortable stay for all guests.

Gourmet Dining
Indulge in fine gastronomy at the hotel's restaurant, offering a delightful culinary experience that will satisfy even the most discerning palates.

Exceptional Service
Experience NH's renowned "Eye for Detail" service, whether you're visiting for business or pleasure, ensuring a truly memorable and seamless trip.

To experience luxury, fine dining, and exceptional service in the heart of Puebla's Historical Center, book your stay at NH Puebla Centro Histórico today.

Important information:

Upon check-in, photo identification and credit card are required for incidental charges.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 450 MXN per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge. Limited availability, please contact the hotel before booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4 per day.

Location

Guest Reviews

8.2
Based on 2278 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 9.28
Overall Experience: 8.25
L
LOBATO • couple • mx
8
Una estancia en general bastante agradable.
Pros:

Una excelente ubicación al centro. Su baño muy espacioso. El personal muy amable

Cons:

Los horarios de la alberca, podrían extenderlo para más tarde, sólo para adultos. Toallas insuficientes deberían de poner dos por persona, pues si va uno a la alberca es necesario otra.

2026-05-30 • via Nuitee
L
Lara • solo_traveller • mx
7
Pros:

Ubicacion

Cons:

Personal tardo 2 horas en priporcionarme una plancha y nii funcionaba

2026-05-30 • via Nuitee
P
Piotr • extended_group • pl
7
Przyzwoity obiekt. Świetnie położony względem centrum historycznego.
Pros:

Lokalizacja, basen na dachu.

Cons:

Słaba komunikacja personelu po angielsku. Pani obsługująca śniadanie rano cały czas rozmawiała z kimś przez telefon.

2026-05-29 • via Nuitee
K
Karina PS • extended_group • mx
9
2026-05-28 • via Nuitee
J
Jose Paulo • couple • br
9
Muito bom
Pros:

Os apartamentos, a localização

Cons:

Falta área de estar

2026-05-27 • via Nuitee
D
d. García • solo_traveller • mx
10
Pros:

La habitación aún que sencilla bastante amplia y cómoda con buena vista a las calles

Cons:

Al llegar tuvimos una espera por 2 horas por la caída de su sistema y el Internet no funcionaba

2026-05-26 • via Nuitee
E
Eduardo S.A. • solo_traveller • mx
10
2026-05-26 • via Nuitee
D
DAVID • couple • mx
5
LA ÚLTIMA VEZ QUE ME HOSPEDO EN EL NH PUEBLA.
Pros:

UBICACION

Cons:

MALA ACTITUD DEL PERSONAL DE RECEPCION: NO ME ASIGNARON LA HABITACION QUE RESERVE: HABIA 1 SOLO VASO PARA LAS 2 PERSONAS Y LLAMÉ PERO NUNCA ME LLEVARON OTRO, TUVE QUE BAJAR YO AL COMEDOR: LA CAJA DE SEGURIDAD NO SERVÍA.

2026-05-26 • via Nuitee
C
CANO REYES • couple • mx
10
Placentero
Pros:

La ubicación

Cons:

El horario de salida es sumamente temprano, deben cambiarlo. Que la publicidad dice que son bañeras en todas las habitaciones y nos toco solamente regadera

2026-05-26 • via Nuitee
R
Rolando • family_with_children • mx
8
Buen servicio del personal, buena ubicación, los "accesorios" no muy buenos
Pros:

Su ubicación cerca del centro es muy buena, aunque en esta ocasión no estaba cerca de mi destino

Cons:

Shampoo, jabón de manos de mala calidad, la caja fuerte tuvieron que subir a repararla, el clima no funcionó y las almohadas muy incómodas

2026-05-25 • via Nuitee
J
Julio • extended_group • mx
9
Muy buen hotel ampliamente recomendado
Pros:

La ubicación es excelente

Cons:

Todo estuvo excelentemente bien, no tengo quejas

2026-05-25 • via Nuitee
R
Rivero • solo_traveller • mx
9
Pros:

Es un lugar super bien ubicado, buen precio y buenas instalaciones

Cons:

Los wc. No jalan bien y no había conexión en las televisiones a Netflix

2026-05-25 • via Nuitee
A
Alina • solo_traveller • cr
10
Pros:

El desayuno es ESPECTACULAR, variedad, calidad, el personal muy atento y amable, principalmente los que hacían los omelett.

Las habitaciones grandes y muy cómodas, la ubicación es perfecta, habían otros hoteles más económicos pero realmente es mejor pagar un poco más y tener un muy muy buen desayuno que un hotel viejo y con desayuno básico, sin duda volveríamos a hospedarnos.

Cons:

Todo excelente.

2026-05-25 • via Nuitee
C
Cruz • solo_traveller • mx
10
Pros:

Todo,el buffet

Cons:

Nada

2026-05-25 • via Nuitee
S
SOFIA • couple • de
5
Cómodo por lo céntrico pero mala la atención
Pros:

Estaba limpio

Cons:

Tuve que hacer fila para hacer el check in a pesar de que llegué antes no me permitieron hacerlo. El parqueadero no es gratuito y las instalaciones no son buenas en relación al precio

2026-05-25 • via Nuitee
P
Pérez Rosas • solo_traveller • mx
10
2026-05-24 • via Nuitee
E
Eduu • solo_traveller • mx
9
Pros:

.

Cons:

.

2026-05-24 • via Nuitee
D
Derek • couple • cl
8
Good choice for a short stay
Pros:

Location excellent, room very nice, bathroom huge.
Breakfast good, but did miss some hors d'oeuvres.
Staff pleasant and helpful.

Cons:

Women's public bathroom in the lobby was smelly and dirty

2026-05-23 • via Nuitee
A
Arturo • couple • mx
10
Pros:

Las instalaciones
La ubicacion
La limpieza

Cons:

El ruido de lad remodelacion

2026-05-23 • via Nuitee
M
Maria De Lourdes • extended_group • br
8
Exceto o serviço que não foi a contento, o restante estava muito bom.
Pros:

O quarto é bem confortável, com armários para guardar as roupas, café da manhã excelente, bom atendimento, boa localização. Atendimento simpático.

Cons:

O serviço não é dos melhores, havia um problema com a descarga do vaso sanitário e por 3 vezes precisamos chamar o serviços de manutenção. Algumas vezes faltavam toalha e outras papel higiênico ou tapete no banheiro, o box deixava vazar água que se espalhava para fora.

2026-05-21 • via Nuitee