NH Puebla Centro Histórico

Hotels
•
NH Hotels
8.2 (2332 reviews)
Avenida 5 Sur, 105 Centro Historico , Puebla , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
6.78
Multiple reviews cited issues with cleanliness, including dirty linens and a strong odor in the lobby.
Service
8.75
General sentiment was good, though some mentioned apathy, overall service was considered satisfactory.
Location
9.79
The location received high praise across multiple reviews as being convenient and ideal.
Room Quality
7.24
Several reviews indicated that rooms were outdated, with references to poor maintenance.
Amenities
8.27
Amenities were seen as adequate, although there were concerns about the gym and additional charges.
Value for Money
7.23
Many reviews felt the price did not reflect the quality and cleanliness of the facilities.
Food and Beverage
9.28
Food quality, especially breakfast, was notably praised by several guests.
Overall Experience
8.25
Mixed experiences noted, with overall satisfaction but significant issues impacting enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
NH Puebla Centro Histórico boasts 180 finely appointed rooms with vanguard décor, ensuring a comfortable stay for all guests.

Gourmet Dining
Indulge in fine gastronomy at the hotel's restaurant, offering a delightful culinary experience that will satisfy even the most discerning palates.

Exceptional Service
Experience NH's renowned "Eye for Detail" service, whether you're visiting for business or pleasure, ensuring a truly memorable and seamless trip.

To experience luxury, fine dining, and exceptional service in the heart of Puebla's Historical Center, book your stay at NH Puebla Centro Histórico today.

Important information:

Upon check-in, photo identification and credit card are required for incidental charges.

All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 450 MXN per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge. Limited availability, please contact the hotel before booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 4 per day.

Location

Guest Reviews

8.2
Based on 2332 reviews
Cleanliness: 6.78
Service: 8.75
Location: 9.79
Room Quality: 7.24
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 9.28
Overall Experience: 8.25
A
ALBERTO • couple • mx
10
2026-07-25 • via Nuitee
A
Ana luisa • solo_traveller • mx
3
2026-07-25 • via Nuitee
M
Marin • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Lleve a hospedarse a una pareja de amigos y le perdieron una dosis de insulina...

2026-07-24 • via Nuitee
B
Berenice • couple • mx
9
Estancia placentera y cómoda en el Hotel HG Centro Histórico, ampliamente recomendado
Pros:

La ubicación excelente, muy cerca de la catedral y Palacio de Gobierno, el baño amplio y con los accesorios necesarios incluyendo secadora de cabello, personal de recepción muy amable.

Cons:

Todo muy bien, solo me gustan los colchones un poco menos duros

2026-07-23 • via Nuitee
G
Gloria • extended_group • us
10
We had a very comfortable stay and enjoyed the air conditioning.
Pros:

Nice, clean, modern

2026-07-23 • via Nuitee
D
Diana • solo_traveller • mx
10
Pros:

Excelente trato y ubicación

2026-07-22 • via Nuitee
J
JOSE LUIS • couple • mx
8
agradable..
Pros:

La atención del personal

Cons:

Alberca sucia.

2026-07-21 • via Nuitee
E
ERIK • family_with_children • mx
9
Pros:

Desayuno

2026-07-20 • via Nuitee
A
Ana • solo_traveller • mx
10
Pros:

La ubicación. Tienes todos los alrededores para pasear y no usar transporte.

Cons:

Que no había plancha. Pero si tienen servicio de planchaduria.

2026-07-20 • via Nuitee
B
Bhowmik • solo_traveller • us
8
2026-07-20 • via Nuitee
J
jose • couple • mx
8
Pros:

de acuerdo a lo ofertado, parecia que estaba incluido el estacionamiento, y nos cobraron aparte.
en la habitación no servían algunos focos ni lámparas

2026-07-20 • via Nuitee
I
Irene Judith • solo_traveller • mx
7
Deberían remodelar e incluir el estacionamiento
Pros:

Esta muy bien ubicado, el personal muy atento.

Cons:

No me gustó que por el costo debería estar incluido el estacionamiento, además que las habitaciones (al menos la mía) olía muy mal, el techo del baño se estaba cayendo

2026-07-17 • via Nuitee
M
Martina • family_with_children • au
5
I would not book again.
Pros:

The beds were comfy and the location is great.

Cons:

Check-in staff was not very friendly, there were stains on all bedsheets in both our rooms. One room was dirty with unclean bathroom and a ball of hair found on the floor of the room. Overall the hotel needs maintenance and a deep clean.

2026-07-16 • via Nuitee
I
Isabelle • solo_traveller • ca
7
Confortable mais ...
Pros:

Matelas très confortables. Hôtel très bien situé. Très bon déjeuner.

Cons:

Salle de bain (douche bloquée, moississure, manque de serviettes pour s'essuyer). Piscine pas invitante du tout.

2026-07-15 • via Nuitee
O
Oscar Noé • solo_traveller • mx
10
2026-07-12 • via Nuitee
S
Stuart • solo_traveller • gb
7
Good
Pros:

Very good location in historic centre of Puebla. Breakfast very good.

Cons:

The room was slightly basic.

2026-07-09 • via Nuitee
A
Alberto • solo_traveller • mx
8
Cons:

Me quisieron cobrar dos veces el estacionamiento

2026-07-06 • via Nuitee
E
EDUARDO • couple • es
6
Descuidado
Pros:

Localización muy buena, cerca del centro, lejos del ruido. El personal muy agradable y cordial.

Cons:

Muy descuidado, goteras en los pasillos, la alfombra con manchas de humedad. Los baños viejos. Hace 2 años estuve en el mismo hotel en otra área y es como si me hubieran puesto en un hotel de paso, cuando mi experiencia previa fue maravillosa.

2026-07-03 • via Nuitee
R
Rudolf • couple • mx
8
2026-07-03 • via Nuitee
M
Marco • solo_traveller • it
1
I would never come back
Pros:

Great location

Cons:

Nothing in the hotel matches the standards of NH.
Digital TV with no internet, unstable wifi, unprepared staff. Frustrating experience.

2026-06-30 • via Nuitee