Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Good amenities (gym, sauna, pool, family play area)
Family-friendly facilities and welcome packs
Quiet and comfortable rooms for many guests
Cons:
Room cleanliness issues (grime, stains, inconsistent housekeeping)
Pool often fully booked / booking restrictions
Worn or old furniture and broken sofabeds
Limited restaurant variety and few nearby dining options
Inconsistent room setup for families and occasional service lapses

Categories

Cleanliness
6.8
Mixed reports: some guests note clean rooms, but multiple reviews mention grime around toilets/showers, dirty floors, stained pillow and inconsistent housekeeping (missing items, towels/robes not returned), indicating below-average cleanliness.
Service
9.6
Consistently praised: staff described as very friendly, helpful and accommodating; reception and service frequently highlighted as a strength, though isolated lapses occurred (pool booking assistance, beds not made on arrival).
Location
9.6
Repeatedly described as excellent/superb/very well located and easy to reach — a clear strong point in most reviews.
Room Quality
7.2
Mixed quality: some rooms are comfortable and modern, but several reviews report worn edges, scruffy paint, old furniture, small storage, broken sofabed and uncomfortable beds/pillows, lowering the room-quality score.
Amenities
8.7
Good amenities noted (gym, sauna, pool, dedicated play area for families) and modern facilities in places; score tempered by pool booking restrictions and occasional service gaps around amenity use.
Value for Money
7.6
Mixed: some guests feel the price is justified by location and staff, while others expected better value given outdated sockets, furniture and limited restaurant options, so value is slightly below target.
Food and Beverage
7.6
Mixed feedback: some praise that food is yummy and breakfasts are diverse, while others cite limited restaurant variety, issues with children's breakfast and few nearby dining/coffee options.
Overall Experience
9.3
Generally positive and recommendable overall: friendly staff, excellent location and family-friendly facilities stand out, though cleanliness and some room-quality issues temper the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Riverfront Location and Convenient Access

Situated on the south side of the River Thames, Park Plaza London Riverbank offers easy access to iconic London landmarks such as the London Eye and Houses of Parliament. With the London Underground just 650 metres away, exploring the city is a breeze.

Wellness Facilities and Fitness Center

Unwind after a day of sightseeing in the hotel's fitness centre, complete with TechnoGym equipment, free weights, and a relaxing sauna and steam room. Guests can also take a dip in the indoor pool for a refreshing break.

Luxurious Rooms with Stunning Views

Each air-conditioned room at Park Plaza London Riverbank boasts modern amenities including flat-screen TVs, EU/US power sockets, and minibars. Upgrade to a room with a view of the River Thames and London skyline for an unforgettable stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Park Plaza London Riverbank now!

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments. Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. Our groups team will contact you following your reservation.

Please inform the property in advance of your stay if you plan to bring a dog. Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

8.3
Based on 19279 reviews
Cleanliness: 6.8
Service: 9.6
Location: 9.6
Room Quality: 7.2
Amenities: 8.7
Value for Money: 7.6
Food and Beverage: 7.6
Overall Experience: 9.3
W
Wendy • solo_traveller • gb
8
Really enjoyed my stay. Breakfast was good.
Pros:

Location and bed.

Cons:

No usb port, room dark.

2026-11-07 • via Nuitee
J
Jan • couple • gb
7
2026-11-07 • via Nuitee
G
Gayle • family_with_children • gb
10
2026-11-07 • via Nuitee
A
Andrea • extended_group • it
9
2026-11-07 • via Nuitee
R
Richard • couple • us
10
Very nice hotel in London
Pros:

Second trip here, and the room was very nice as usual, Location is very good since it is on the Thames, but not near to a tube station. Even so the property is clean and staff are professional. I would use this property again.

Cons:

The restaurant was very good, enjoyed some excellent seafood, but many of the other dishes are small portions.

2026-11-07 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-11-07 • via Nuitee
A
Alicia • extended_group • es
9
2026-11-07 • via Nuitee
V
Verdi • extended_group • gb
10
2026-11-07 • via Nuitee
G
GREG • couple • gb
10
2026-11-07 • via Nuitee
S
Sabrina • couple • gb
4
2026-11-07 • via Nuitee
P
Paul • couple • gb
10
Pros:

Beautiful hotel, great location and the staff were all amazing.

Cons:

Everything was great

2026-11-07 • via Nuitee
A
Ajay • family_with_children • gb
1
2026-11-06 • via Nuitee
D
Deborah • solo_traveller • ca
7
2026-11-06 • via Nuitee
L
Luke • solo_traveller • gb
8
2026-11-06 • via Nuitee
G
Gary • couple • gb
10
2026-11-06 • via Nuitee
M
MARGAUX • family_with_children • fr
10
2026-11-06 • via Nuitee
N
Nicola • solo_traveller • gb
8
Great loxation, good GF food but pool area too busy
Pros:

The atmosphere in the hotel was vibrant and the great location almost oppsoite big ben was fantastic. The brekfast was good and they accomdated GF food.

Cons:

The pool area was way too busy and after looking forward to using the facilities I didnt because there was far too many people in the pool area!

2026-11-06 • via Nuitee
A
Aristotelis • family_with_children • gr
6
2026-11-06 • via Nuitee
Q
qiuyun • family_with_children • ie
10
2026-11-06 • via Nuitee
A
Andre • solo_traveller • be
9
Great stay.
Pros:

I liked everything. Except one little detail.

Cons:

Bed was slightly too hard for my taste, and there was no bathtub.

2026-11-06 • via Nuitee