The Grand Hotel

Hotels
8 (4297 reviews)
Ivey Place , Swansea , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location next to the train station
Very friendly and attentive staff (Rebecca highlighted several times)
Clean and comfortable rooms for many guests
Strong breakfast and notable restaurant dishes (Sunday dinner, pork belly)
Quiet rooms despite proximity to station
Air conditioning and in-room tea/coffee available
Cons:
Occasional maintenance issues (no water, sink drainage problems)
Chemical/cleaning smell reported by at least one guest causing discomfort
No onsite parking and limited nearby reserved spots
Inconsistent room features (no drawers, few hangers, windows not opening)
Mattress quality inconsistent (one guest compared unfavorably to Premier Inn)
Service in dining area could be improved

Categories

Cleanliness
7.5
Generally described as clean and well kept in many reviews, but a few guests reported issues (chemical smells, maintenance problems) that lowered overall confidence in consistency.
Service
9
Staff are repeatedly praised as friendly, attentive and welcoming (Rebecca singled out multiple times); check-in and breakfast staff receive strong positive mentions.
Location
9
Location is frequently called excellent — right by the train station and very convenient; several guests explicitly praised the spot and found rooms quiet despite proximity to the station.
Room Quality
7.6
Many rooms described as comfortable, tidy and well decorated, but several guests noted maintenance or comfort issues (faulty sink, mattress complaints, lack of drawers or hangers) that reduce the score.
Amenities
7.6
Positives include AC and in-room tea/coffee; restaurant and bar available. Shortcomings noted: no onsite parking, limited restaurant menu at times, and some rooms lacking storage or opening windows.
Value for Money
7.3
Mixed feedback: several guests find it good value for money, while others feel it is pricier than budget alternatives and not always worth the cost given occasional maintenance issues.
Food and Beverage
8.4
Breakfast is often described as excellent with good choice; restaurant praise (Sunday dinner, pork belly) is common, though some comments suggest limited menu options and room for dining service improvement.
Overall Experience
7.6
Many guests had a very positive overall stay (friendly staff, location, cleanliness), but isolated negative experiences (maintenance, smells, mattress/comfort) mean the experience is good but not flawless.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Experience the Charm of The Great National Grand Hotel Swansea

Convenient Location: Situated in Swansea city centre, our landmark hotel is steps away from the train station and a short stroll from Swansea University and the stunning Gower Peninsula beaches.

Modern Comforts: Enjoy a relaxing stay in our rooms equipped with digital TV, power showers, and air conditioning. Stay connected with complimentary WiFi during your visit.

Dining and Entertainment: Unwind in the cozy guest lounge, savor casual dining at the Bistro Bar, or mingle at the vibrant Sports Bar known for its wide selection of international spirits and local brews.

Ready to immerse yourself in Swansea's vibrant scene? Book your stay at The Great National Grand Hotel Swansea today!

Important information:

Breakfast and Evening Meals are served in the Bistro.
Please note that when paying cash a further deposit of GBP 30 per person is payable at time of check-in and photo ID will also be required.
In the event a credit card is not valid, a cash deposit and ID is required or they will not be able to process the booking.
Please note that upon arrival, the property requires a £60 pre-authorisation on a valid credit/debit card for our King & Queen Suite room types, this will then be released on departure.
Unfortunately, the property will not be able to check guests in without a valid pre-authorisation on a credit/debit card for these two room types.
Check in for the King & Queen Suite is from 16:00.
Children are not permitted in our King, Queen Suite & Deluxe Double Room with Balconies due to balcony access.
Bookings of 5 rooms or more may have different cancellation/prepayment policy.
The property will contact you directly to confirm.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Guest Reviews

8
Based on 4297 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.6
Amenities: 7.6
Value for Money: 7.3
Food and Beverage: 8.4
Overall Experience: 7.6
F
Ffion • couple • gb
10
2026-10-30 • via Nuitee
H
huw • couple • gb
8
2026-10-29 • via Nuitee
M
Michael • solo_traveller • gb
7
Not as good as a Travelodge or Premier Inn but more expensive.
Pros:

Location was convenient for the nights stay

Cons:

No water in the room, sink was not functional, I couldn’t drain the water from it. Staff were friendly but not always where you expected them like at reception.

2026-10-28 • via Nuitee
B
Brent • couple • gb
9
Acceptable , good value for money
Pros:

Location was great and check in staff superb . Room was perfect, clean and bright .Breakfast excellent with good choice .

Cons:

There was a feint smell of “drains” from the bathroom

2026-10-28 • via Nuitee
M
MR PATRICK • solo_traveller • gb
8
Rebecca on reception is cheerful and welcoming. The breakfast staff are attentive and helpful.
Pros:

Rebecca on reception is cheerful and welcoming. The breakfast staff are attentive and helpful. The room is comfortable and clean. The location is perfect for the railway station.

Cons:

Nothing, all good.

2026-10-27 • via Nuitee
A
andrew • family_with_children • gb
8
Pros:

Good clean room and staff who were flexable and listened.

Cons:

No onsite parking. Would be nice to have a number fo slots reserved for hotel in nearby carpark.

2026-10-26 • via Nuitee
M
Melody • solo_traveller • gb
10
Great stay, great staff, great location!!
Pros:

Everything, could not fault it. The room was amazing, all the staff were so friendly, the choice of breakfast and food so good. Added bonus right next to the train station. Can not fault anything.

2026-10-26 • via Nuitee
M
Marie • couple • gb
9
2026-10-26 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-10-26 • via Nuitee
W
WYNNE • solo_traveller • gb
10
Fantastic
Pros:

Sunday dinner was amazing.
Staff were fantastic especially Rebecca on reception.
Room was clean and tidy and very comfortable. Many thanks

Cons:

Nothing

2026-10-26 • via Nuitee
D
Daniela • solo_traveller • gb
9
Pros:

The staff at this hotel are incredible. They couldn't be more helpful and genuinely care.

Restaurant has a limited menu but the pork belly bites are divine. Location is fantastic and despite it being next to train station it is quiet. Lovely rooms.

Also they have a/c!

Cons:

Only reason I didn't give it 9 was the mattress. If they get mattresses like the premier inn, they would be unbeatable.

2026-10-25 • via Nuitee
L
Lee • couple • gb
8
2026-10-25 • via Nuitee
E
Evans • couple • gb
10
Grand Hotel Swansea
Pros:

Beautiful stay, lovely staff will definitely be booking again in the future.

Cons:

Nothing

2026-10-24 • via Nuitee
C
Caroline • couple • gb
8
Great location- great staff. Comfy bed.. what more do you need.
Pros:

Good location for what we needed. Front desk staff was very happy and lovely. Saw her at afternoon check in and check out and she was a ray of sunshine. Lovely room. Comfortable bed. Has all the facilities we needed. Didn’t do breakfast but the food in the restaurant looked really nice. Decent size bar which was really busy. Only a one night stay but I’d stay again if I were in the area.

Cons:

Doing some big renovations. Didn’t bother us at all as they were not working on the weekend but maybe something to consider if weekday stay.

2026-10-24 • via Nuitee
C
ceri • couple • gb
10
Pros:

The room was well decorated and very quiet.

2026-10-23 • via Nuitee
L
Louis • solo_traveller • gb
10
it's a great place
Pros:

... laid back staff always helpful thoroughly enjoyable

2026-10-23 • via Nuitee
M
Mohammed • couple • qa
5
2026-10-22 • via Nuitee
Z
Zoe • solo_traveller • gb
3
Open windows
Pros:

Great location I've stayed here before and ir was much better

Cons:

Chemicals stunk and stopped me sleeping and really bad. Stung eyes, bad cough
Sore throat
Never had that before. Not good

2026-10-22 • via Nuitee
C
catherine • family_with_children • fr
3
Pros:

gentillesse et disponibilité du personnel

Cons:

hotel en mauvais état, mérite un rafraichissement

2026-10-21 • via Nuitee
L
Linda • couple • gb
7
Comfortable.
Pros:

It was close to all amenities. It was very clean.

Cons:

There was no drawers in the room to put my clothes. Only a couple of coat hangers. Great to have tea and coffee facilities in the room, but they could have decent size cups.
Service in the dining area could be improved.

2026-10-21 • via Nuitee