ARENA Boutique Hotel Kuala Terengganu

Hotels
8.6 (5704 reviews)
No 49, Jalan Sultan Ismail , Kuala Terengganu , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Affordable
Cons:
Damp towels
Dust in the room
Limited parking

Categories

Cleanliness
7.68
Some reviews mentioned damp towels and dust, affecting cleanliness.
Service
9.15
Friendly staff and positive service experiences noted throughout reviews.
Location
9.19
Strategically located in the city with easy access to amenities.
Room Quality
8.64
Rooms reported as comfortable and spacious, with minor complaints.
Amenities
8.17
Decent amenities available, but parking issues noted.
Value for Money
8.63
Affordable prices compared to services provided.
Food and Beverage
8.68
Some mentions of convenience with nearby food options.
Overall Experience
8.65
General satisfaction expressed in numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:32

Property Description

Modern Amenities and Services
Enjoy a range of modern amenities and services, including a sauna, bicycle rental, and free WiFi. Our 24-hour front desk and airport transfers ensure a seamless stay.

Comfortable Guest Rooms
Relax in our well-equipped guest rooms with air conditioning, flat-screen TV, and a workspace. A comfortable retreat after a day of exploring Kuala Terengganu.

Convenient Location
Located just 2.2 km from Batu Burok Beach, our hotel is close to popular attractions like the State Museum of Terengganu and Crystal Mosque. Experience the best of the city during your stay.

Ready to experience comfort and convenience in Kuala Terengganu? Book your stay at ARENA Boutique Hotel Kuala Terengganu now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated individuals that plan to stay-in for Tourism purpose, will be allowed to check-in at our hotel upon providing proof of vaccination
Special Pass to Fitness Center can be arranged upon request at hotel reception. Separate charges are applicable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 5704 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
N
NASRUL HADI solo_traveller my
10
2026-07-04 via Nuitee
A
Alexia couple ch
5
2026-07-04 via Nuitee
N
NASRUL HADI solo_traveller my
10
2026-07-04 via Nuitee
B
Baharom couple my
8
Pros:

No breakfast or meal plan.
I like the toilet. Pristine with shower screen so that the toilet is not wet even after shower.

Cons:

Lack of space to hang clothes with sufficient hangers.
It would be best if a small table is provided in the toilet to place things like toothbrush, toothpaste etc. We had to used the toilet sister to place these things as there is no flat top available.

A night light would also be fantastic becos they are guests who do not prefer total darkness for sleeping. Haha

2026-07-03 via Nuitee
N
NUR ASIAH solo_traveller my
9
2026-07-03 via Nuitee
N
Normah solo_traveller my
10
2026-07-03 via Nuitee
K
KUAN BOON solo_traveller my
5
Will look for alternative hotel
Pros:

Helpful and friendly staff. Carpark is provided for hotel guests. Nearby many good eateries near Kampung Cina Kuala Terengganu.

Cons:

Pillow too hard and too high. Totally not comfortable to sleep, causing stiff neck and poor quality of sleep.

2026-07-03 via Nuitee
H
Husam solo_traveller my
8
2026-07-03 via Nuitee
K
KUAN BOON couple my
5
Will choose other hotel next time
Pros:

Car park provided and many eateries within walking distance. Staff were friendly and helpful.

Cons:

Pillow is stuffed with cotton and too high. Totally not comfortable to sleep that resulted in stiff neck

2026-07-03 via Nuitee
K
KUAN BOON couple my
6
Probably will switch hotel next time visiting Kuala Terengganu
Pros:

Good location walking distance to attractions like Kampung Cina in Kuala Terengganu and famous eatery named Atas Tol.

Cons:

Standard drop since the first time we stayed here few years ago. We always stay at this hotel whenever we visited Kuala Terengganu on yearly basis. The pillow is too high this trip and so uncomfortable and not easy to sleep.

2026-07-03 via Nuitee
R
ridzuan solo_traveller my
10
2026-07-02 via Nuitee
N
NorHalim couple my
10
2026-07-02 via Nuitee
M
Mohd Faizal solo_traveller my
8
2026-07-02 via Nuitee
M
MOHAMAD IKHWAN 99 solo_traveller my
8
2026-07-01 via Nuitee
M
Mohamad Ridauddin couple my
10
All good and clean
Pros:

Nice

2026-07-01 via Nuitee
M
Mohamad couple my
10
2026-07-01 via Nuitee
N
Nasha amyra zurain couple my
10
Pros:

Bilik selesa. Bilik air bersih . Sesuai untuk family stay

Cons:

Bilik air cantik

2026-07-01 via Nuitee
H
Hasan couple my
7
Satisfactory and comfortable
Pros:

Location is perfect.
Room condition is okay.
Bathroom is very good.
Bed sheets are clean and comfy.
Room service is satisfactory.

Cons:

My room came with no window considering the price i paid it’s definitely a negative.
Room feels a bit dated and worn out.
Smart TV doesn’t work with Apple AirPlay.

2026-07-01 via Nuitee
K
Kefli Nawawi extended_group qa
8
Pros:

spacious room to stay.

Cons:

please change the towel. lots of cheaper towel on Shopee

2026-07-01 via Nuitee
S
Shais Nordin solo_traveller my
8
Pros:

Big room space and clean.

Cons:

Only shower gel and shampoo were provided. Other basic amenities were not available, so we had to purchase them from the nearest shop.

2026-06-30 via Nuitee