ARENA Boutique Hotel Kuala Terengganu

Hotels
8.6 (5451 reviews)
No 49, Jalan Sultan Ismail , Kuala Terengganu , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Affordable
Cons:
Damp towels
Dust in the room
Limited parking

Categories

Cleanliness
7.68
Some reviews mentioned damp towels and dust, affecting cleanliness.
Service
9.15
Friendly staff and positive service experiences noted throughout reviews.
Location
9.19
Strategically located in the city with easy access to amenities.
Room Quality
8.64
Rooms reported as comfortable and spacious, with minor complaints.
Amenities
8.17
Decent amenities available, but parking issues noted.
Value for Money
8.63
Affordable prices compared to services provided.
Food and Beverage
8.68
Some mentions of convenience with nearby food options.
Overall Experience
8.65
General satisfaction expressed in numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:32

Property Description

Modern Amenities and Services
Enjoy a range of modern amenities and services, including a sauna, bicycle rental, and free WiFi. Our 24-hour front desk and airport transfers ensure a seamless stay.

Comfortable Guest Rooms
Relax in our well-equipped guest rooms with air conditioning, flat-screen TV, and a workspace. A comfortable retreat after a day of exploring Kuala Terengganu.

Convenient Location
Located just 2.2 km from Batu Burok Beach, our hotel is close to popular attractions like the State Museum of Terengganu and Crystal Mosque. Experience the best of the city during your stay.

Ready to experience comfort and convenience in Kuala Terengganu? Book your stay at ARENA Boutique Hotel Kuala Terengganu now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated individuals that plan to stay-in for Tourism purpose, will be allowed to check-in at our hotel upon providing proof of vaccination
Special Pass to Fitness Center can be arranged upon request at hotel reception. Separate charges are applicable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 5451 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.17
Value for Money: 8.63
Food and Beverage: 8.68
Overall Experience: 8.65
W
Wan Nadiah • solo_traveller • my
9
The hotel was clean and comfortable. Everything was good — service, location, facilities, and value for money. Thank you
Pros:

Great location near to plan A & 7-eleven

Cons:

Thin wall, could hear noises from the hotel corridor

2026-05-23 • via Nuitee
R
Rusmini • couple • my
10
2026-05-23 • via Nuitee
S
Sayidah Sabiah • solo_traveller • my
10
2026-05-23 • via Nuitee
A
Ajak • solo_traveller • my
10
2026-05-23 • via Nuitee
I
Iffah • solo_traveller • my
10
2026-05-23 • via Nuitee
D
Diana • family_with_children • gb
10
Pros:

Very happy. Location great. Bed very comfy. Room big size

Cons:

Just small things- they forgot to provide second towel (we were party of 2) and only one shower gel +shampoo. No hand wash. Otherwise all good

2026-05-23 • via Nuitee
A
AMMEI ASRAF • couple • my
10
2026-05-23 • via Nuitee
F
Fatin • family_with_children • my
10
2026-05-22 • via Nuitee
L
Li • solo_traveller • my
8
2026-05-22 • via Nuitee
A
Abdul • couple • my
10
2026-05-22 • via Nuitee
N
noor zainal • solo_traveller • my
10
2026-05-22 • via Nuitee
R
rao • couple • my
10
2026-05-22 • via Nuitee
F
Fara Aszrin • extended_group • my
10
Pros:

Great location, roads nearby are not so busy or packed with heavy traffics. There's a nearby convenience store and restaurants. It's a multi-storey hotel with functional lifts. The room itself was exceptionally spacious and fairly cleaned. Excellent hospitality from the staffs and the hotel seemed secured. Hoping to find accommodation at this place again in the future, with hopes they maintain the quality and good features of the hotel.

Cons:

Maybe the housekeeping ought to double check the cleanliness of the items in the rooms. In my case, it was the cups/kettles, mine had dirt and dust, but cleaning them with water and soap fairly solved the issue.

2026-05-22 • via Nuitee
S
sitinorhidayati • solo_traveller • my
10
2026-05-22 • via Nuitee
S
Shazreen • extended_group • my
10
Pros:

Comfortable , Have wifi and Netflix

Cons:

No

2026-05-21 • via Nuitee
H
hanis • solo_traveller • my
10
Pros:

Sangat selesa dan kawasan yang strategik

2026-05-21 • via Nuitee
S
Shahrudin • solo_traveller • sg
10
Pros:

Cleanliness room, amenities around hotel

Cons:

No

2026-05-21 • via Nuitee
M
Muhammad Amirul Haziq • couple • my
10
2026-05-21 • via Nuitee
B
boon onn • couple • my
10
2026-05-21 • via Nuitee
S
Shahrin Reza • solo_traveller • my
10
2026-05-21 • via Nuitee