Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Kind staff
Delicious breakfast
Clean rooms
Good location
Cons:
Indoor pool advertisement misleading
Soft bed for some guests

Categories

Cleanliness
8.64
Rooms are renovated and perfectly clean.
Service
9.61
Very kind and attentive staff.
Location
9.15
Ideal location near the train station and walkable to Sorrento.
Room Quality
8.6
Rooms are described as practically new and clean.
Amenities
8.63
Includes a pool and an enjoyable garden setting.
Value for Money
9.09
Good value with excellent amenities and service.
Food and Beverage
9.14
Delicious breakfast with a great selection.
Overall Experience
9.11
A beautiful hotel experience with comfort and satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:09

Property Description

Luxurious Amenities and Surroundings
Hotel Alpha, a charming 4-star villa in SantAgnello, offers a serene escape with lush gardens, a refreshing swimming pool, and stunning views of Mount Vesuvius. The elegant 19th-century property has been meticulously restored, providing a tranquil oasis surrounded by fragrant citrus groves and exotic flora.

Culinary Delights and Relaxation
Indulge in a delightful culinary experience at the hotel's restaurant, serving a variety of regional specialties and international cuisine. Unwind with a drink on the terrace overlooking the Gulf of Naples, or take a dip in the inviting swimming pool on hot summer days. The bar and terrace offer the perfect setting for relaxation and breathtaking views.

Convenient Location and Comfortable Accommodations
Conveniently located near La Marinella beach and the railway station, Hotel Alpha offers easy access to Sorrento, Pompeii, and Naples. Each guest room features a balcony or patio, Satellite TV, and some rooms even boast a luxurious hydromassage shower or bathtub. Enhance your stay by opting for the half-board service when booking.

Important information:

When booking the half-board service, please note that beverages are not included with the meal.Swimming pool: Closed from Sun, Nov 8, 2026 until Mon, Mar 22, 2027
Swimming pool: Closed from Sun, Nov 8, 2026 until Mon, Mar 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Location

Guest Reviews

9
Based on 642 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
K
Kimberley • couple • gb
1
Horrendous hotel, bitterly disappointed
Pros:

Michael was the only good thing about our stay. He was very friendly, welcoming and a good knowledgeable of the area.

Cons:

Our stay started disappointing and got progressively worse. Loud music was played directly under our balcony until gone 11:30 on our second night, which was the second consecutive night of music. When asking to complain about this the following day at 7am, we were shrugged off and told there’s no more music under our balcony.
The noise did continue for the duration of the stay.
Whilst out for the day, we received what’s app messages asking to use the ironing board (we were not advised that there was an ironing board) and to call reception each time we wanted to use it as the hotel only had one ironing board. Along with a message to come to reception for a discussion following our complaint, we politely asked for an ironing board and to be left to our holiday.
When arriving back at the hotel after the mornings complaint we were bombarded with calls asking to come to the bar for a drink. We politely declined.

The following day on our return after a day out reception asked for a chat to which we replied that we’d raised it with booking.com due to feeling very uncomfortable with the amount of unsolicited calls and messages.

There were many ants and bugs all around the pool area, and the grass area was long and unkept. We asked to change the pool towel once and were told any other changes would be a €5 pp charge.

The room was not cleaned during our stay, the same sheets were remade, the floor was not mopped, the bath mat was filthy, and a general level of uncleanliness.

Booking.com responded to my message and advised that the complaint had been passed to the hotel.

2026-09-18 • via Nuitee
M
Mohammad • family_with_children • kw
9
Pros:

The location was perfect near the town.

2026-09-16 • via Nuitee
C
Corinna • couple • at
8
Alles in allem hatten wir eine wirklich schöne Woche in diesem Hotel :)
Pros:

ruhige Lage, schöner Garten, toller Pool, super Personal (sehr freundlich & entgegenkommend)

Cons:

Hotel ist schon etwas in die Jahre gekommen (stört aber nicht), die Sauberkeit könnte für uns persönlich besser sein bzw. sind wie mehr gewohnt

2026-09-16 • via Nuitee
J
José • couple • ch
9
Bon séjour pour se reposer
Pros:

Accueil, confort des lits et propreté

2026-09-15 • via Nuitee
G
Graham • family_with_children • gb
8
2026-09-15 • via Nuitee
P
Philip • couple • gb
9
Great location to get to sorrento by train. Just one stop.
Pros:

Close to st agnello train station. Pool was great and plenty of sunbeds/shade.

Cons:

Half board was expensive. We didnt take this up.

2026-09-12 • via Nuitee
A
Ana • family_with_children • ro
10
2026-09-12 • via Nuitee
A
ANDREW • extended_group • gb
9
2026-09-12 • via Nuitee
C
Chloe • solo_traveller • gb
10
Great hotel stay!
Pros:

Staff were lovely, they upgraded our room
Pool and pool service was lovely!

Couple minute walk from the train station, one stop to Sorrento (€1.50)

Highly recommend staying here and traveling into Sorrento, Sorrento is full of bars and restaurants and it's loud so staying outside of it is great

This area also has the bus stop for Positano/amalfi

Cons:

Food wasnt the best but there was lots of variety

2026-09-07 • via Nuitee
E
Emmanuel • extended_group • gr
6
Nice hotel good location not too far from the centre but need to drive
Pros:

We like the application

Cons:

Grat pool for the kids and spacious garden

2026-09-06 • via Nuitee
R
Rosangela • couple • it
8
2026-08-31 • via Nuitee
M
Martynas • solo_traveller • dk
10
2026-08-31 • via Nuitee
M
mariateresa • extended_group • it
10
2026-08-30 • via Nuitee
E
Elaine • extended_group • gb
8
Un buon hotel; l'unico aspetto negativo è stato il servizio in camera...
Pros:

Tutto molto buono ...Il personale — dal team della reception a quello del ristorante — è stato molto attento e gentile; i camerieri, in particolare Giovani, sono stati eccezionali.

Cons:

Il servizio di pulizia è stato pessimo: non mi è piaciuto affatto. Abbiamo soggiornato lì per quattro notti e la biancheria da letto non è stata cambiata nemmeno una volta. Hanno reintegrato solo i prodotti del minibar che avevamo consumato; per il resto, non hanno rifornito nulla. Un giorno siamo rimasti senza carta igienica, un altro senza shampoo e un altro ancora senza asciugamani puliti. Inoltre, dormire in un letto in cui le lenzuola non venivano cambiate da quattro notti mi ha messo molto a disagio.Ho chiamato la reception e mi sono lamentato del cambio della biancheria da letto, ma non è stato preso alcun provvedimento...

2026-08-29 • via Nuitee
A
Andrew • solo_traveller • gb
8
2026-08-26 • via Nuitee
A
Annalaura • couple • it
10
2026-08-23 • via Nuitee
M
Marcela • family_with_children • cz
10
Hotel v příjemné lokalitě
Pros:

Hotel byl velmi čistý, hezky zařízený a lokalita tichá. Pokoj byl prostorný i pro 4 člennou rodinu, pokaždé doplněna kosmetika v koupelně a minibar. Bazén byl čistý, spousta lehátek a bar. Personál byl velmi příjemný a velké plus mají všichni na recepci! Velice ochotní, usměvaví a vždy dokázali poradit nebo vyřešit jakýkoliv požadavek. Hotel by si zasloužil 5 *
A co je opravdu super je jejich restaurace, to byla úplná bomba. Milí číšníci a skvělé jídlo.

Cons:

Nemohu nic vytknout

2026-08-20 • via Nuitee
D
dairylee • Couples • Birmingham, West Midlands, England
8
Great hotel with superb service
Pros:

We really enjoyed our stay here. We were greeted by the very friendly reception team who checked us in quickly and walked us round to our room located in the villa at the rear of the property. The outside of this building is full of character - it's been refurbished so that the interiors are modern and comfortable. The room itself was light, the bed comfortable, air con in full working order (thankfully!) and the bathroom of a decent size with a good shower. Our balcony was small but got the sun in the morning and it was nice to sit on at any time of day as it was away from the main road so pretty quiet. The restaurant was very well staffed and as previous reviewers have mentioned, the staff in this hotel really set it apart: friendly, efficient, and excellent customer service. The food was good and we were always full after partaking in all four courses (chosen from a menu). The Grand Buffet on Thursdays had excellent food. Both of us are gluten free and there GF bread and cakes were available at breakfast and dinner which was much appreciated. Mauro and Salvatore deserve particular praise for their organisation and constant monitoring of guests to ensure they were happy. Joseph was really personable too. The pool was a really good size for the hotel and we never struggled to get a sunbed in the morning or the afternoon. That said, there are plenty of bed in the gardens that receive nice shelter from the sun by the trees. The pool service was great and Mario was really stand-out here. We had lunch at the hotel a number of times and really enjoyed what was on offer. I agree with other reviewers that the hotel's drinks prices are more expensive than those available in local bars. We chose this hotel because it's not in Sorrento's main centre while being one train stop away (station 5 mins walk away); and well served by buses. This worked really well for us. Also a short walk to the coast and a number of bars/restaurants that we also ate/drank in during our stay and which were excellent. Great service, location, food and environment - would recommend!

2026-08-19 • via Tripadvisor
G
gabriele • family_with_children • it
9
Bello piacevole rigenerante da ripetere assolutamente
Pros:

Struttura Immersa nel verde con un ricco giardino godibile con piscina e bar per aperitivi , struttura moderna e pulitissima.
Personale super disponibile e gentile .
Il Ristorante davvero di qualità!

Cons:

Pensavo fosse più vicina al centro ma niente di insormontabile.

2026-08-19 • via Nuitee
A
Amylw85 • Friends getaway • Kingston-upon-Hull, East Riding of Yorkshire, England
10
Lovely hotel, great value and fab location
Pros:

A lovely hotel and great value for money. We booked directly with the hotel after seeing it advertised in different websites. We were allocated an upgraded garden room which was spacious for three people. Really contemporary and a great space. The hotel itself is clean and well maintained, staff are warm and welcoming. We had breakfast included and there was lots to choose from. This hotel is a great base, it’s a 5-10 minute walk to the beaches as well as ( minutes from the centre. The train station is also 5 minutes away and a bus stop is right outside to take you to sorrento. We had a fabulous time!

2026-08-18 • via Tripadvisor