Four Points by Sheraton Kuala Lumpur, Chinatown

Hotels
Four Points by Sheraton
8.9 (2199 reviews)
No 2, Jalan Balai Polis , Kuala Lumpur , my

Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Limited room service options

Categories

Cleanliness
8.81
The hotel was reported as very clean by multiple guests.
Service
9.28
Staff were consistently described as friendly and helpful.
Location
9.32
Excellent location in Chinatown with easy access to attractions and food.
Room Quality
8.77
Rooms were described as comfortable and modern.
Amenities
8.8
Facilities including the pool and gym were praised.
Value for Money
8.76
Overall good value considering the location and services.
Food and Beverage
8.31
Breakfast variety was notable, though some comments were mixed.
Overall Experience
9.18
Many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:43

Property Description

Prime Location in Chinatown
Embrace the vibrant culture and energy of Kuala Lumpur's Chinatown at Four Points by Sheraton.

Modern Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and a picturesque view of the city skyline.

Culinary Delights
Start your day with a delicious buffet breakfast and unwind with handcrafted cocktails at our stylish bar.

Experience the best of Kuala Lumpur's cultural hub at Four Points by Sheraton, Chinatown. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodations in accordance with Malaysia government legislation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for MYR 100 per person per night when using an existing bed.
    People 1 year old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2199 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
S
Suet Mei Angie solo_traveller my
8
2026-05-30 via Nuitee
C
Christina solo_traveller us
9
2026-05-30 via Nuitee
R
Rishi solo_traveller ae
9
Relaxing stay, perfect location to China Town and metro links and a perfect way to start the day with a great breakfast
Pros:

Great location right in the heart of China Town. Nice breakfast (daily) and fantastic room service by a young man by the name of Khokon. Well done an thank you Khokon for a). continuing to perform consistently high standard of work and b). just being a nice person.

Cons:

The only item was that I emailed reception a question prior to my arrival on clarification for an airport pickup and did not receive a response! I was lucky to secure a driver at the airport but that was pure chance.

2026-05-29 via Nuitee
J
Janice solo_traveller au
8
2026-05-29 via Nuitee
A
AMIT solo_traveller au
9
2026-05-28 via Nuitee
L
LOH couple my
9
Pros:

自助早餐选择多;色香味美。餐厅干净,窗外风景即可观赏茨厂街一隅。
交通非常方便,选择工具多,尤其是地铁可抵达酒店附近。

2026-05-28 via Nuitee
C
Caro family_with_children au
9
Wonderful stay at this hotel.
Pros:

The view from the room was amazing.
Great location.
Friendly staff.
Clean amenities.
Great choice and quality of breakfast.

Cons:

Expensive bar.

2026-05-25 via Nuitee
D
Deb solo_traveller au
9
Great location with comforts
Pros:

The location was very good, there's a great pool and bar on level 7. Rooms were spacious and comfortable.

2026-05-18 via Nuitee
S
Sue couple fr
9
2026-05-15 via Nuitee
E
Emma couple gb
8
Great place to stay in Chinatown
Pros:

Great location good gym and pool and nice breakfast

2026-05-13 via Nuitee
M
Muhammad Ariff solo_traveller my
9
2026-05-13 via Nuitee
Y
Yiang Ming couple my
9
Pros:

Location is great, and convenient to places around Chinatown.

Cons:

Car park is quite tight and not very bright.

2026-05-13 via Nuitee
H
Hylkje couple au
10
Very friendly staff, super comfy bed, great views and location.
Pros:

Super friendly staff. Asked for the option of an early check in or late check out and got both!
Food is delicious, rooftop bar including happy hour is super nice. Swimming pool and gym are really good. The room is perfect, bed super comfortable and view is amazing.

Cons:

Nothing

2026-05-12 via Nuitee
R
Ramona solo_traveller ch
9
Pros:

Super Lage in Chinatown, tolle Redtaurants, Streetfood und Party in der Nähe und trotzdem sehr ruhiges Zimmer. Super Dusche, super Wasserdruck, bequemes Bett

Cons:

Schon eher teuer, Pool war sehr kalt ohne Sonne

2026-05-06 via Nuitee
A
Albert couple my
10
2026-05-05 via Nuitee
J
Jenine Louise couple za
8
An oasis in Chinatown, with beautiful facilities that makes you want to stay at the hotel.
Pros:

Its location to Chinatown, the Hotel itself is beautiful and serviced well. Whilst we were there my sister had a birthday and Ms KIRA made the day unforgettable, with beautiful decorations in our room.

Cons:

NOT A THING!!!

2026-05-05 via Nuitee
S
Shafiq couple sg
8
2026-05-04 via Nuitee
S
Shiori solo_traveller jp
8
2026-05-04 via Nuitee
J
Jie Yun solo_traveller sg
10
Awesome hotel !
Pros:

The location is very conveniently located in the heart of chinatown and it is only a stone's throw to Jalan Petaling. The water pressure of the shower head is very constant and the temperature is also very regular.

Cons:

N.A

2026-05-02 via Nuitee
G
Gerard solo_traveller my
10
2026-05-01 via Nuitee