Four Points by Sheraton Kuala Lumpur, Chinatown

Hotels
•
Four Points by Sheraton
8.9 (2272 reviews)
No 2, Jalan Balai Polis , Kuala Lumpur , MY
+60 3-2035 7333

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Limited room service options

Categories

Cleanliness
8.81
The hotel was reported as very clean by multiple guests.
Service
9.28
Staff were consistently described as friendly and helpful.
Location
9.32
Excellent location in Chinatown with easy access to attractions and food.
Room Quality
8.77
Rooms were described as comfortable and modern.
Amenities
8.8
Facilities including the pool and gym were praised.
Value for Money
8.76
Overall good value considering the location and services.
Food and Beverage
8.31
Breakfast variety was notable, though some comments were mixed.
Overall Experience
9.18
Many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:43

Property Description

Prime Location in Chinatown
Embrace the vibrant culture and energy of Kuala Lumpur's Chinatown at Four Points by Sheraton.

Modern Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and a picturesque view of the city skyline.

Culinary Delights
Start your day with a delicious buffet breakfast and unwind with handcrafted cocktails at our stylish bar.

Experience the best of Kuala Lumpur's cultural hub at Four Points by Sheraton, Chinatown. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodations in accordance with Malaysia government legislation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2272 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
M
Mohd • solo_traveller • my
10
2026-09-17 • via Nuitee
T
TSUKASA • solo_traveller • jp
10
中華街など観光地から近く、最寄り駅からも10分以内に着くことができます。
Pros:

中華街など観光地に近く、また電車一本でKLCCにも行けるのでペトロナスツィンタワーへのアクセスも便利でした。

Cons:

シャワーの排水に少し時間が掛かりました。

2026-09-17 • via Nuitee
S
Sabina • couple • in
9
2026-09-16 • via Nuitee
N
Nursyazwani • couple • my
10
Value for money
Pros:

Comfortable

Cons:

None

2026-09-13 • via Nuitee
Z
Zain Azrai • family_with_children • my
9
A memorable and enjoyable stay with my family, surrounded by the charm, culture and heritage of Kual
Pros:

Great location in the heart of Chinatown, close to many attractions and surrounded by the culture and heritage of old Kuala Lumpur. The hotel is also conveniently located near MRT and LRT stations, making it easy to explore the city. Plenty of local food and cuisine are available within walking distance. A great choice for experiencing the authentic charm of Kuala Lumpur.

2026-09-13 • via Nuitee
S
SANDY YONG BEE • family_with_children • sg
9
Pros:

Breakfast was awesome

Cons:

Drinking water in the room. Would preferred bottle water instead.

2026-09-12 • via Nuitee
E
Evelien • family_with_children • be
10
Pros:

Location, équipement

Cons:

Breakfast was really noise

2026-09-10 • via Nuitee
S
SEOW WAI MERLIN • couple • sg
7
7/10 for me - spoilt by breakfast
Pros:

Location, cleanliness are good

Cons:

Breakfast at Quan’s was disappointing, a lot of local variety, but don’t taste very good.

2026-09-10 • via Nuitee
N
Nurul Fadhilah • couple • my
6
2026-09-10 • via Nuitee
I
Ika Ayu Luki • solo_traveller • id
9
Nyaman
2026-09-10 • via Nuitee
C
Chek • couple • my
10
2026-09-05 • via Nuitee
S
Serene • couple • sg
9
Great location!
Pros:

Location

Cons:

No air condition at the corridors

2026-09-04 • via Nuitee
M
magdalena • couple • vn
10
Excelente
Pros:

Bien ubicado, lleno de lugares para comer. Camas cómodas, buen mantenimiento del hotel.

Cons:

El lobby está en el 7mo piso y a veces los ascensores están muy llenos

2026-09-03 • via Nuitee
P
Péter • family_with_children • hu
1
2026-09-03 • via Nuitee
S
Syakirah • family_with_children • my
8
Pros:

Location is central and easy to get food around the hotel. Staff were attentive.

Cons:

It was a bit noisy but I guess it was expected on Merdeka night

2026-09-01 • via Nuitee
M
Michael • family_with_children • my
10
2026-09-01 • via Nuitee
M
Mohamad Sufiyan Yusoff • solo_traveller • my
8
Pros:

Staff was very polite and helpful.
Facilities also excellent.
Breakfast menu was varieties.
Parking fee RM5 per day, need validate everytime go out.

2026-08-31 • via Nuitee
B
Bryce • solo_traveller • nz
9
Pros:

Location and fantastic breakfast

2026-08-31 • via Nuitee
C
CHI • solo_traveller • vn
9
2026-08-30 • via Nuitee
J
Jürgen • couple • fr
10
Excellent rapport qualité prix proche de China Town
Pros:

Petit déjeuner fantastique
Grande piscine
Salle de sport bien équipée

Cons:

Rien

2026-08-30 • via Nuitee