Four Points by Sheraton Kuala Lumpur, Chinatown

Hotels
•
Four Points by Sheraton
8.9 (2272 reviews)
No 2, Jalan Balai Polis , Kuala Lumpur , MY
+60 3-2035 7333

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Slow check-in
Limited room service options

Categories

Cleanliness
8.81
The hotel was reported as very clean by multiple guests.
Service
9.28
Staff were consistently described as friendly and helpful.
Location
9.32
Excellent location in Chinatown with easy access to attractions and food.
Room Quality
8.77
Rooms were described as comfortable and modern.
Amenities
8.8
Facilities including the pool and gym were praised.
Value for Money
8.76
Overall good value considering the location and services.
Food and Beverage
8.31
Breakfast variety was notable, though some comments were mixed.
Overall Experience
9.18
Many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:43

Property Description

Prime Location in Chinatown
Embrace the vibrant culture and energy of Kuala Lumpur's Chinatown at Four Points by Sheraton.

Modern Amenities
Indulge in comfort with air-conditioned rooms, flat-screen TVs, and a picturesque view of the city skyline.

Culinary Delights
Start your day with a delicious buffet breakfast and unwind with handcrafted cocktails at our stylish bar.

Experience the best of Kuala Lumpur's cultural hub at Four Points by Sheraton, Chinatown. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1st July 2021, all prices quoted are subject to Sales & Services TAX / SST excluding hotel accommodations in accordance with Malaysia government legislation.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 2272 reviews
Cleanliness: 8.81
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
M
Muhamad Azmi • couple • my
10
2026-10-17 • via Nuitee
S
Sabine • family_with_children • ae
9
Pros:

The location is great

2026-10-17 • via Nuitee
G
Graham • family_with_children • au
8
Great hotel to use as a base in KL.
Pros:

Comfortable hotel with a fantastic location. Breakfast was also fantastic (except the coffee!)

Cons:

Coffee in the machine at breakfast

2026-10-17 • via Nuitee
P
Putri • couple • my
10
Awesome
Pros:

Strategic location

Cons:

NA

2026-10-16 • via Nuitee
C
Chia Yu • extended_group • tw
8
2026-10-15 • via Nuitee
N
Nakul • couple • nz
10
2026-10-15 • via Nuitee
P
Peter • family_with_children • my
8
Pros:

Location, and rooms are good

Cons:

Shower gel didnt refill ,Siu Mai and pau didnt taste that good, quick frozen food

2026-10-14 • via Nuitee
D
D Graham • extended_group • au
8
An excellent location in Chinatown and a very comfortable stay.
Pros:

A great location in Chinatown. Breakfast was excellent and the rooms were very comfortable.

Cons:

All was good

2026-10-13 • via Nuitee
C
Chelsea • couple • ca
10
2026-10-13 • via Nuitee
L
Luciano • solo_traveller • gb
9
2026-10-12 • via Nuitee
L
Leng Yeow • solo_traveller • sg
9
satisfied and will stay again
Pros:

no frills check in

Cons:

They use filter tap for drinking water. I was a bit apprehensive to drink it.
but I did not get a chance to buy my own water so, I drank it. Turns out to be alright for me.

2026-10-11 • via Nuitee
F
Frederik Eijmael • solo_traveller • nl
9
Chinatown view
Pros:

De centrale ligging naast Chinatown was voor ons een van de redenen om voor dit hotel te kiezen. Dat bleek ook het geval te zijn. We hadden een mooiere kamer gekregen omdat de geboekte kamer niet meer beschikbaar was. Deze was met uitzicht op Chinatown. Dus voor ons kon deze trip niet meer stuk

Cons:

Het enige wat tegenviel was de smog, op het hotel heb ik niets aan te merken.

2026-10-11 • via Nuitee
M
Miha • couple • ch
8
2026-10-10 • via Nuitee
M
minsyeh • family_with_children • my
8
Pros:

Everything nearby

2026-10-09 • via Nuitee
P
Pearly • couple • my
9
Comfy hotel at the heart of KL
Pros:

Location was good and there was great food just via walking distance

Cons:

Entering the hotel carpark was a struggle as the entrance was blocked and they insisted we park valet. But in the end we managed to get them to let us enter and there was ample parking inside.

2026-10-07 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-09-17 • via Nuitee
T
TSUKASA • solo_traveller • jp
10
中華街など観光地から近く、最寄り駅からも10分以内に着くことができます。
Pros:

中華街など観光地に近く、また電車一本でKLCCにも行けるのでペトロナスツィンタワーへのアクセスも便利でした。

Cons:

シャワーの排水に少し時間が掛かりました。

2026-09-17 • via Nuitee
S
Sabina • couple • in
9
2026-09-16 • via Nuitee
N
Nursyazwani • couple • my
10
Value for money
Pros:

Comfortable

Cons:

None

2026-09-13 • via Nuitee
Z
Zain Azrai • family_with_children • my
9
A memorable and enjoyable stay with my family, surrounded by the charm, culture and heritage of Kual
Pros:

Great location in the heart of Chinatown, close to many attractions and surrounded by the culture and heritage of old Kuala Lumpur. The hotel is also conveniently located near MRT and LRT stations, making it easy to explore the city. Plenty of local food and cuisine are available within walking distance. A great choice for experiencing the authentic charm of Kuala Lumpur.

2026-09-13 • via Nuitee