The Parkview Hotel

Hotels
8.2 (2220 reviews)
713 East Genesee Street , Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Spacious rooms
Good breakfast
Comfortable beds
Cons:
Cleanliness issues
Some poor service experiences
Operational problems with coffee and room availability

Categories

Cleanliness
7.45
Several mentions of cleanliness issues, particularly with bathrooms and general upkeep.
Service
8.45
Positive comments on staff being helpful and friendly, though some negative experiences noted.
Location
8.95
Multiple reviews highlight the excellent location and convenience.
Room Quality
7.95
Rooms are reported as spacious and comfortable, but with some maintenance issues.
Amenities
7.95
Amenities mentioned positively, but some operational issues noted (e.g., out of coffee).
Value for Money
8.45
Generally considered good value for what is provided despite some issues.
Food and Beverage
7.95
Breakfast mentioned favorably, though some areas could improve.
Overall Experience
8.45
Mixed experiences, but overall mostly positive with key areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:40

Property Description

Convenient Location
Situated near Interstate 81, The Parkview Hotel in Syracuse offers easy access to Syracuse University and Destiny USA shopping mall.

Comfortable Rooms
Select rooms feature a microwave and refrigerator, while all guest rooms come with heating and air-conditioning for a cozy stay.

Great Amenities
Guests can enjoy free Wi-Fi, an airport shuttle, fitness center, business center, laundry facilities, and dry cleaning services during their stay at The Parkview Hotel.

Book your stay now at The Parkview Hotel for a convenient and comfortable experience in Syracuse!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SYR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2220 reviews
Cleanliness: 7.45
Service: 8.45
Location: 8.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
D
Deborah • solo_traveller • us
7
2026-05-30 • via Nuitee
M
Mitchell • extended_group • ca
4
Has potential to be good.
Pros:

The staff were very friendly.

Cons:

The beds were uncomfortable and the rooms are very noisy. At breakfast there was no juice.

2026-05-27 • via Nuitee
2
20304cd98895732b62879c6787529ff4 • couple • us
9
2026-04-18 • via Nuitee
5
5c2e47022d8a71ac51b982628f17dab7 • solo_traveller • za
8
2026-04-18 • via Nuitee
3
3573be5bc535711d63de8738349f6b91 • solo_traveller • us
1
Horrible. Do not recommend.
Pros:

The room was spacious

Cons:

This is a very old property. It smelled funny. Staff was very unprofessional in appearance and manner. I requested maintenance on the clogged bathtub and bathroom sink at 6pm on Friday. I got back to my room at 7pm on Saturday and my bath water was still in the tub from the night before. I requested maintenance again, and once again no one showed up and I had to clean the tub myself because it was after hours and maintenance was gone for the day. No manager was available on site to speak with. Very disappointed. Not worth the money.

2026-04-13 • via Nuitee
1
1c283e6764cb71ed7b0ca394bbfa455d • couple • us
10
2026-04-12 • via Nuitee
K
Kelly • family_with_children • us
6
2026-04-04 • via Nuitee
W
Weirong • family_with_children • us
4
Disappointed
Pros:

Staff

Cons:

Not clean, noisy.

2026-04-02 • via Nuitee
C
Cantor • solo_traveller • us
4
Decent but not great.
Pros:

Location easy to get to.

Cons:

Parking lot in back of the hotel way too small. Not enough parking spaces for cars. I had to park up against storage/dumpster units and was told by hotel staff to go out between 6 a.m. - 7 a.m. to try to move the car and check for any potential damage!!!!! Totally unacceptable. Which hotel guest wants to get up at 6 a.m. to check on the condition of their car?

2026-03-31 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

Close proximity to where I was attending a concert. Clean, friendly staff.

Cons:

No complaints!

2026-03-30 • via Nuitee
K
Kelly • couple • us
7
Pros:

The breakfast was nice, although it opened a little later than the sign had posted (which normally wouldn’t matter but there were several runners waiting to get in prior to the race that day). The suite was spacious and included the listed amenities, although no soap was provided to wash the dishes.

Cons:

When we were checking in, there were two people at the front desk assisting another guest with their check in issues - understandable, but it took five minutes of standing there before they even acknowledged we were present or even just said “welcome, we’ll be with you in a minute”. When we finally were getting assistance, i asked the person who was helping about a request i had put on which had said it was confirmed and then the other person (who was still assisting the earlier guest) turned and said “no we aren’t doing that at all right now”. It was just a less than friendly interaction which made us feel unwelcome.

2026-03-26 • via Nuitee
L
LidijaGonz565 • family_with_children • us
8
2026-03-24 • via Nuitee
S
Sebastian • family_with_children • ca
10
Will definitely come back
Pros:

The staff was great. The lady at the reception was amazing, kind and really helpful. She made sure we were all welcomed with a big smile and kindness. The hotel was great, the rooms were clean, spacious and cozy. The breakfast was fresh and tasty.

Cons:

Nothing, we loved our stay

2026-03-23 • via Nuitee
J
Jamie • solo_traveller • us
9
2026-03-19 • via Nuitee
K
Karolin • family_with_children • us
5
2026-03-19 • via Nuitee
B
Bruce • couple • us
10
Our stay was very satisfying, we would stay there again and recommend it to others.
Pros:

We had a surgery appointment very early the next morning. This location was close to the hospital quiet, comfortable and easy to get to.

Cons:

Nothing this trip, we didn’t have time for breakfast but thank goodness you did have coffee hot and ready. We had no problems with the hotel, it was a time schedule situation.

2026-03-18 • via Nuitee
M
marcos • extended_group • us
7
2026-03-16 • via Nuitee
R
Rymaruk • family_with_children • us
10
2026-03-16 • via Nuitee
E
Edwin • family_with_children • pr
10
Pros:

The personell was very professional

2026-03-13 • via Nuitee
J
John • solo_traveller • us
8
2026-03-06 • via Nuitee