Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Reasonable price
Cons:
Dirty rooms
Poor service
Noisy environment
Bed bugs reported

Categories

Cleanliness
3.16
Multiple reviews mentioned the hotel was dirty, had mold, and filthy rooms.
Service
6.13
Staff were described as alright, but service issues and lack of communication noted.
Location
8.17
Convenient location mentioned in several reviews.
Room Quality
2.62
Many rooms were reported as damp, old, or in a poor state of repair.
Amenities
3.65
Amenities mentioned as lacking or in poor condition, with broken items and inadequate facilities.
Value for Money
5.61
Some positive remarks on pricing but overshadowed by overall poor conditions.
Food and Beverage
3.66
Food quality reported as very poor with specific issues noted.
Overall Experience
5.43
Numerous negative experiences lead to a disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:34

Property Description

Scenic Countryside Views and Modern Comforts
Experience the best of both worlds at OYO The Bridge House Hotel, where contemporary style meets traditional heritage. Enjoy free Wi-Fi, air-conditioned rooms, and picturesque country views just minutes away from major transportation hubs.

Delicious Cuisine for Every Palate
Indulge in mouth-watering dishes at our renowned restaurant, offering a fusion of traditional British flavors and authentic Indian cuisine. Our talented kitchen team ensures each dish is a culinary delight for our guests.

Convenient Location with Easy Access
Situated near Reigate and a short drive from major airports and transportation links, our hotel provides the perfect base for exploring the Surrey countryside or catching a flight. Book your stay now and experience the charm of OYO The Bridge House Hotel.

Important information:

This property offers self-check-in only.

The property's reception opening hours are from 06:00 to 00:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.8
Based on 1145 reviews
Cleanliness: 3.16
Service: 6.13
Location: 8.17
Room Quality: 2.62
Amenities: 3.65
Value for Money: 5.61
Food and Beverage: 3.66
Overall Experience: 5.43
D
darren couple gb
1
2026-07-11 via Nuitee
A
Andy couple gb
1
Needless to say, we didn’t stay. Hotel needs complete refurbishment or, better still, knocking down and rebuilt
Pros:

Nothing

Cons:

Disgustingly dirty. Punic hairs in bed, cigarette butts all over balcony, chair broken, air conditioning in all bedrooms not working (and hasn’t been for years according to hitel reviews), balcony door handle missing and therefore couldn’t lock door, badly stained carpet, bedside light not working, only one towel provided, no spare pillows available, kettle dusty, balcony wooden handrails rotten.

2026-07-11 via Nuitee
K
Katie family_with_children gb
1
2026-07-11 via Nuitee
K
Kyle couple gb
1
Pros:

Location

Cons:

The hotel responds to every bad review left, for at least the last 2 years (didn’t go back any further) saying they take it seriously and are trying to improve. I can safely say they have improved nothing. Small uncomfortable bed, dirty, outdated, ac not working, shower not working, cold water tap coming out hot, overgrown outside, fag ends everywhere. The list goes on and on, I didn’t expect much for the price but this was a joke. Poor on all levels except location, straight on to m25

2026-07-11 via Nuitee
M
Md couple gb
1
2026-07-11 via Nuitee
R
Robert solo_traveller fr
1
Don't go there
Cons:

No Aircon in room
Absolutely nothing to eat even a dispenser
Place overpowering curry smell
Dirty reception area

2026-07-10 via Nuitee
F
Frederic solo_traveller fr
5
2026-07-10 via Nuitee
D
DEREK solo_traveller gb
8
Way ckear if others in value.
Pros:

Premier in Epsom.wanted 160 for i night . Here 54 . Large room good bathroom clean bed but have to eat out ir order delivery. Really good value. Room as good as premier but no ac so just leave balcony door open to keep cool.

Cons:

For the cost very little.

2026-07-10 via Nuitee
J
Joel couple gb
1
Wasn’t too impressed I’ve stayed in worse tho however the room wasn’t happy with it to be honest air con being broke in
Pros:

The location off the road and looks nice from the outside

Cons:

Unfortunately the weather didn’t help got to our room was at the back of the hotel and the air conditioning didn’t work at all the room had no air was way too hot, didn’t sleep well. the shower was dirty and the shower rail came out the wall not enough towels the water did heat up so shower wasn’t too bad no sockets near bed for charging

2026-07-10 via Nuitee
I
Issa couple gb
1
Disappointing.
Pros:

There wasnt much to like about the property

Cons:

The car park spaces were very small and hard to fit a vehicle.

The bed was uncomfy and lumpy

The wifi was slow

There are no breakfast facilities or any food services.

2026-07-08 via Nuitee
D
dean solo_traveller gb
4
Cheep with no flair
Pros:

Location

Cons:

Decor poor shower very low in pressure no restaurant or bar open registered parking and then got contacted to pay parking after catches on door like a poor hatch aircon very poor it was cheep

2026-07-08 via Nuitee
K
Kathryn solo_traveller gb
8
Fits perfectly for visits I need to make to Reigate and Redhill. Local taxi firm Road Runners good.
Pros:

Balcony, size of room, very clean, room wtth minimum stairs, help from staff with heavy suitcase and room code.

Cons:

Cafe with simply menu would be nice.

2026-07-07 via Nuitee
M
Mike solo_traveller gb
1
2026-07-07 via Nuitee
A
Athina couple gb
1
Passable for a night if you keep your socks on.
Pros:

The girl at the desk was friendly.

Cons:

The building is in severe need of a refurbishment and the room was not clean. Only the bed was clean, the rest of the place was musty, and old.

2026-07-06 via Nuitee
P
pawandeep couple gb
8
2026-07-05 via Nuitee
G
Gary couple gb
10
2026-07-05 via Nuitee
V
vishal solo_traveller gb
5
2026-07-03 via Nuitee
J
Jay solo_traveller gb
1
Not coming back
Pros:

Nice staffs

Cons:

I stayed here last night and unfortunately had several issues with the room:

1. The air conditioning was not working properly and was making a loud, unusual noise.
2. There was no cold water available from the shower.
3. The only way to make the room comfortable enough to sleep was to leave the balcony doors open. However, this creates a security concern, as the neighbouring balcony provides easy access to the room.
4. The toilet was not cleaned to an acceptable standard.
5. The traffic noise from outside was extremely loud and made it difficult to sleep.
6. The queen-size bed was uncomfortable, with uneven sides that made it feel unstable.
7. Door’s password didn’t work, had to call help-desk every time

Overall, these issues significantly affected the comfort and quality of my stay.

2026-07-02 via Nuitee
K
kenneth solo_traveller gb
6
2026-07-02 via Nuitee
G
Grant solo_traveller gb
2
Meh
Pros:

The guy on reception was lovely and very helpful

Cons:

The room was filthy, cigarette buds on the balcony, no working AC as advertised which was not ideal during a heatwave, weird brown stains on the shower curtain, blood stains on the towels, hairs on the bath, bedding was stained

2026-07-02 via Nuitee