Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Luxurious stay
High-end service
Great location
Excellent food
Cons:
Pillows could be better
Heating issues reported

Categories

Cleanliness
9.19
Rooms were cleaned twice a day, suggesting high standards of cleanliness.
Service
9.66
Staff was very kind and attentive, contributing to high service quality.
Location
9.7
The location is considered ideal, with positive mentions in multiple reviews.
Room Quality
9.15
Rooms are described as luxurious and comfortable.
Amenities
8.68
Good amenities mentioned, but some concern about jacuzzi availability.
Value for Money
9.14
Hotel considered as offering great value based on quality of service and experiences.
Food and Beverage
9.39
Food quality received high praise in several reviews.
Overall Experience
9.46
Overall experience was described as excellent with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 07:10

Property Description

Luxurious Ski-in and Ski-out Experience
Kempinski Hotel Grand Arena Bansko offers the ultimate ski-in and ski-out experience in Bansko, situated at the heart of the mountain resort with direct access to the Gondola lift station.

Exquisite Dining and Culinary Delights
Indulge in a variety of dining options at the hotel, from themed buffets at The Gallery restaurant to Mediterranean cuisine at Come Prima Restaurant. Enjoy live cooking experiences and exceptional meals at The Sushi Bar, Teppanyaki Grill, and La Veranda Bar & Lounge.

Unparalleled Wellness and Family-Friendly Amenities
Relax and rejuvenate at the fully renovated Kempinski The Spa, featuring a range of facilities including pools, saunas, and a snow room. Families can take advantage of the supervised Kids Club while enjoying complimentary childcare services.

Experience luxury, comfort, and adventure at Kempinski Hotel Grand Arena Bansko. Book now to create unforgettable memories in the heart of Bansko!

Important information:

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly.

Please note that smoking is strictly prohibited in all areas and penalty fees apply.

The hotel has the right to preauthorize the provided card at any time after confirmation.

Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge.

Please note that rates on 31 December include a compulsory New Year's Gala dinner for the number of people included in the reservation.

We can accommodate pets up to 10 kilos and charges will appliedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Jul 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

9.3
Based on 1564 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.7
Room Quality: 9.15
Amenities: 8.68
Value for Money: 9.14
Food and Beverage: 9.39
Overall Experience: 9.46
D
Doyno • couple • bg
10
Great experience in excellent hotel.
Pros:

The staff is very helpful, but also respect your privacy. We visited the spa area and everything was great. All of the pools were clean and heated. In the thermal area there is plenty of facilities to enjoy and relax. The massages are performed from very skilful people, who know what they are doing.

Cons:

The room is too dark at night even with all lights on.

2026-09-17 • via Nuitee
V
Vladimir • couple • il
10
Хочется вернутся снова и снова в этот рай в Банско чудо отель
Pros:

Все прекрасно, Мы второй год отдыхаем в этом отеле, Персонал отеля профессионалы высшей категории, Большое спасибо Катерине на рецепшн за помощь , менеджеру ресторана Бианке и официантке Инессе, Когда ощущаешь 10 дней их заботу о клиентах не хочется уезжать, Чистота в номере отеле и территории идеальная, Бассейны чистые и большие отличные сауны, Завтраки изумительные и разнообразные,

Cons:

Все отлично так держать

2026-09-17 • via Nuitee
H
Hristo • extended_group • bg
9
2026-09-13 • via Nuitee
S
Strijleva • couple • bg
9
2026-09-12 • via Nuitee
S
Sorin • couple • ro
10
Exceptionally enjoyable to be a guest of
Pros:

Everything is best at detail. And delivered by a great team.

2026-09-11 • via Nuitee
F
Florian • couple • be
9
Prima!
Pros:

Super ontbijt, prachtig zwembad en SPA en mooie kamers!

Cons:

De kussens waren niet goed, ook deze extra in de kast waren echt slecht! Geen pillow-service!
Prijzige drankjes aan het zwembad.
Airco kon de kamer niet voldoende koelen (of de koelmogelijkheid was uitgeschakeld?)

2026-09-11 • via Nuitee
N
Nailia • couple • ru
10
2026-09-08 • via Nuitee
M
Mihaela • solo_traveller • ro
10
Pros:

Apartamentul frumos, confortabil, aranjat cu gust si lucruri de calitate.

2026-09-06 • via Nuitee
O
Oded • solo_traveller • il
8
Pros:

wonderful team. very clean

Cons:

the acoustics isolation between the rooms is very bad

2026-09-06 • via Nuitee
T
Tarikat • solo_traveller • bg
9
2026-09-06 • via Nuitee
P
Petre • extended_group • at
10
2026-09-05 • via Nuitee
C
Chavdar • couple • bg
10
2026-09-05 • via Nuitee
S
Sorin • couple • ro
10
Great, definitely will comeback
Pros:

Excellent staff

2026-09-03 • via Nuitee
A
Anna • couple • ee
10
2026-09-01 • via Nuitee
Z
Zlateva • couple • be
10
Pros:

Tout! Absolument magnifique!

2026-08-31 • via Nuitee
I
Ivan • couple • gb
10
2026-08-30 • via Nuitee
P
petar • family_with_children • gb
10
2026-08-29 • via Nuitee
P
Paul • couple • gb
10
2026-08-27 • via Nuitee
M
marina • solo_traveller • il
10
2026-08-26 • via Nuitee
Z
ZHEYNA • solo_traveller • bg
10
2026-08-25 • via Nuitee