Jacaranda Hotel Nairobi

Hotels
7.7 (364 reviews)
Woodvale Street, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unfriendly receptionists
Food quality and variety
Room maintenance issues

Categories

Cleanliness
7.16
Rooms were clean, but issues in some rooms were reported.
Service
8.63
Staff were friendly and professional, providing good service during the stay.
Location
8.67
Great location close to shopping malls and a peaceful environment.
Room Quality
7.12
Rooms were outdated and had multiple maintenance issues reported.
Amenities
8.15
Good amenities available, although some items like the television need improvement.
Value for Money
7.61
Good value for the price, particularly considering location and service.
Food and Beverage
6.66
Food quality needs improvement and variety in the dining options.
Overall Experience
7.63
Overall enjoyable experience but with significant areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:25

Property Description

Luxurious Pool Views and Fitness Centre
Jacaranda Hotel Nairobi offers a unique experience with pool views from every room and a well-equipped fitness center for guests to stay active during their stay.

Delicious Dining Options
Start your day right with a delicious breakfast buffet offering Full English/Irish options. The hotel ensures a satisfying dining experience for all guests.

Convenient Location and Exceptional Service
Located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, Jacaranda Hotel Nairobi provides exceptional service and a helpful reception to assist guests in exploring the area.

Experience luxury and convenience at Jacaranda Hotel Nairobi. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for US$25 per person per night when using an available extra bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 364 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 7.63
A
Ascension • solo_traveller • es
9
2026-06-20 • via Nuitee
N
neil • solo_traveller • gb
5
Nice staff and location curving and tired and absolutely useless bathroom / shower
Pros:

Well located but some rooms without AC ( fan only ) and no hot water for the basins ( apparently all rooms ) and the most antiquated and complicated shower . A plastic pump , , warm water only , no water pressure , always have to call the engineer

Cons:

The bathroom and lack of AC

2026-06-20 • via Nuitee
Юлия • solo_traveller • ru
8
2026-06-16 • via Nuitee
L
Leo • solo_traveller • nl
9
uitstekend niet te groot hotel met mooie tuin om te relaxen voor zakelijk of prive Nairobi ontdekken
Pros:

Prima hotel. mooie tuin om in te zitten, drinken en eten. goede kamers en relatief rustig. Douche is een oud Engels systeem maar prima. Voor Kenia en prijs kwaliteit prima. Wifi is goed maar niet gebruikt door een E-Sim wat ik wat veiliger vind dan openbare netwerken. Erg fijn personeel, doen alles voor je. Eten is er meer dan goed. ik kom er graag terug.

2026-06-08 • via Nuitee
G
Giovanni • solo_traveller • it
10
Jacaranda hotel Nairobi, poche stelle ma grande cortesia del personale
Pros:

La cordialità di tutto lo Staff e la grande gentilezza della Manager Sra Fay

Cons:

Gli erogatori di sapone e shampoo del bagno erano alquanto sgangherati, perché non li sostituiscono?

2026-06-07 • via Nuitee
I
IVAN • solo_traveller • es
9
2026-05-30 • via Nuitee
W
William • family_with_children • ug
8
Home away from home
Pros:

Breakfast was on point.
So are the staff

Cons:

My expectation was fully met

2026-05-25 • via Nuitee
K
Krishnendu • family_with_children • in
8
2026-05-25 • via Nuitee
S
Santosh Govindram • solo_traveller • ae
7
2026-05-24 • via Nuitee
M
Martin • couple • gb
10
Lovely breakfast and garden. Room service and staff were great
Pros:

Beautiful garden

2026-05-20 • via Nuitee
E
Eileen • extended_group • ca
9
Great stay, great location and great staff.
Pros:

Location was great. The staff were very friendly and helpful. We enjoyed the spa. Beatrice is amazing💕

2026-05-13 • via Nuitee
J
John • solo_traveller • gb
8
2026-05-03 • via Nuitee
S
Sandra • solo_traveller • ug
6
Pros:

Proximity to shopping mall.

Cons:

The matresses are worn out. Sleep was uncomfortable. Thr bathroom and toilets are old

2026-04-30 • via Nuitee
M
Michael • couple • ch
5
ursprünglich gutes Hotel mutiert zu einer Konferenzadresse und externer Schwimmschule
Pros:

zentrale Lage mit viel Grünflächen, ausgiebiges Frühstücksbuffet, Freundlichkeit des Personals

Cons:

Pool wird zu 99% durch externe Schwimmklassen besetzt und genutz / Dusche sehr abenteuerlich einzustellen, um nicht verbrüht zu werden / Moskitonetze mit faustgrossen Löchern / Sicherheitskonzept des Hotels

2026-04-13 • via Nuitee
A
Angela • family_with_children • de
2
Not good
Pros:

LaLa

Cons:

The service from the staff

2026-04-12 • via Nuitee
P
PILAR • family_with_children • es
8
2026-04-09 • via Nuitee
S
Sviatlana • solo_traveller • by
10
Pros:

I had a wonderful stay at this hotel. The property is absolutely beautiful, with stunning surroundings that create a truly relaxing atmosphere. The breakfast was delicious with a great variety of options, and the staff were incredibly friendly and welcoming throughout my visit. I truly loved my experience here and sincerely hope to return again in the near future.

2026-04-02 • via Nuitee
F
folkebjork • Couples
10
Three nights in Jacaranda hotel
Pros:

We had a really good time at Jacaranda hotel.
Really nice room, a wounderful garden and a very nice personnel.
Food in the restaurant was really good, and so the service.
We did also feel really safe there.

2026-04-01 • via Tripadvisor
P
Patrick • solo_traveller • gb
7
2026-03-22 • via Nuitee
C
christianbL682PN • Solo travel
8
My stay at Jacaranda hotel
Pros:

it was amazing to be at Jacaranda

2026-03-16 • via Tripadvisor