Jacaranda Hotel Nairobi

Hotels
7.7 (378 reviews)
Woodvale Street, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Unfriendly receptionists
Food quality and variety
Room maintenance issues

Categories

Cleanliness
7.16
Rooms were clean, but issues in some rooms were reported.
Service
8.63
Staff were friendly and professional, providing good service during the stay.
Location
8.67
Great location close to shopping malls and a peaceful environment.
Room Quality
7.12
Rooms were outdated and had multiple maintenance issues reported.
Amenities
8.15
Good amenities available, although some items like the television need improvement.
Value for Money
7.61
Good value for the price, particularly considering location and service.
Food and Beverage
6.66
Food quality needs improvement and variety in the dining options.
Overall Experience
7.63
Overall enjoyable experience but with significant areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:25

Property Description

Luxurious Pool Views and Fitness Centre
Jacaranda Hotel Nairobi offers a unique experience with pool views from every room and a well-equipped fitness center for guests to stay active during their stay.

Delicious Dining Options
Start your day right with a delicious breakfast buffet offering Full English/Irish options. The hotel ensures a satisfying dining experience for all guests.

Convenient Location and Exceptional Service
Located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, Jacaranda Hotel Nairobi provides exceptional service and a helpful reception to assist guests in exploring the area.

Experience luxury and convenience at Jacaranda Hotel Nairobi. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for US$25 per person per night when using an available extra bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 378 reviews
Cleanliness: 7.16
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 7.63
O
O549LYmichaelf • Friends getaway
10
Always a pleasure to stay at the Jacarnda Hotel.
Pros:

Wonderful hotel with a genuine African culture and great hospitality.

2026-07-29 • via Tripadvisor
D
Dan Brian • couple • dk
8
Pros:

The location

Cons:

The showers that’s a terrible system.

2026-07-23 • via Nuitee
D
Dan Brian • couple • dk
8
2026-07-23 • via Nuitee
M
Marc • solo_traveller • de
7
2026-07-22 • via Nuitee
A
Amr • couple • eg
8
Value and convenience
Pros:

location and value for money

Cons:

a little old

2026-07-20 • via Nuitee
M
Matthew • solo_traveller • ke
8
decent hotel in excellent location, with nice pool and gym. but room/facilities could use an upgrade
Pros:

it was okay, not bad

Cons:

need to upgrade facilities which seem a bit dated

2026-07-20 • via Nuitee
2
237zubaidam • Solo travel
10
Wonderful experience
Pros:

Receptionist made my stay very nice. She was so helpful. Unfortunately I can’t remember her name. I’ll recommend to my friends.

2026-07-18 • via Tripadvisor
M
Mario • solo_traveller • de
10
Pros:

Security ist sehr gut!

2026-07-18 • via Nuitee
G
George ouma • solo_traveller • ke
9
Pros:

Customer service

Cons:

None

2026-07-16 • via Nuitee
K
Kariuki • solo_traveller • ke
8
2026-07-14 • via Nuitee
C
Caren • solo_traveller • ke
9
2026-07-10 • via Nuitee
A
ABUBAKAR SADIQ • solo_traveller • ng
9
Pros:

The location is superb. Strategic positioning which gives easy access to different locations.

2026-07-08 • via Nuitee
S
Sukacz • solo_traveller • ca
10
very good
Pros:

I've stayed here a few times the hotel is comfortable with a great facility and the breakfast is good. Love the outdoor swimming pool too

2026-07-05 • via Nuitee
C
Cheikh • solo_traveller • sn
7
My stay was good as expected
Pros:

The hotel is quiet and situated in an active commercial area just next to Sarit Centre and The Mall. The breakfast is good with a diversified offering

Cons:

Room service is a little bit slow

2026-07-03 • via Nuitee
K
ki0ng0j • Solo travel
10
Awesome stay i love Jacaranda Hotel.
Pros:

Awesome stay thanks everyone who made my stay memorable.

2026-06-30 • via Tripadvisor
F
Francisco José • solo_traveller • es
10
Magnifico, pera repetir
Pros:

Todo estaba perfecto

Cons:

Nada

2026-06-30 • via Nuitee
F
Francisco José • solo_traveller • es
10
Increíble. Volvería de nuevo
Pros:

Precioso

Cons:

Todo era perfecto

2026-06-30 • via Nuitee
G
Gjermund • solo_traveller • no
10
Pros:

Alt

Cons:

Ingenting å utsette på stedet

2026-06-25 • via Nuitee
A
Amal • solo_traveller • gb
10
Pros:

Very helpful staff, super comfy bed.

Cons:

N/A

2026-06-24 • via Nuitee
N
Naresh • extended_group • ng
10
2026-06-23 • via Nuitee