Best Western Premier Hotel Astoria

Hotels
•
Best Western Premier
8.9 (10923 reviews)
Petrinjska 71 , Zagreb , HR
+385 1 4808 900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent/central location
Very good breakfast options
Friendly and helpful staff
Free/secure parking/garage
Comfortable and renovated rooms
Good value for money
Cons:
Only one lift / lift issues
Rooms close together - possible noise from neighbors
Limited wardrobe/storage space in some rooms
Occasional service lapses (e.g., airport taxi not provided)
Housekeeping intrusions reported
Minor bathroom layout/equipment complaints

Categories

Cleanliness
9
Multiple reviews mention rooms as clean and comfortable; no major cleanliness complaints were raised.
Service
9.2
Staff frequently described as very friendly, helpful and polite; a couple of service gaps noted (e.g., missed airport taxi, delayed room readiness) but overall strong service.
Location
9.6
Consistently praised as central, easy to find and close to historic/busy areas; location is a clear strength.
Room Quality
8
Rooms often described as spacious and renovated with good showers, but issues noted such as soft beds, limited wardrobe/storage, rooms close together (noise) and some bathroom layout problems.
Amenities
8.8
Free/secure parking and garage repeatedly praised; some negatives around a single/erratic lift and occasional sensor light issues.
Value for Money
9
Several guests explicitly state good value and satisfaction with the price-quality balance, especially given location and included parking/breakfast.
Food and Beverage
9.2
Breakfast is frequently described as excellent with great choice (some minor comments about coffee or juice quality), overall very positive F&B experience.
Overall Experience
8.4
Overall stays are positive with helpful staff, great location and breakfast; some practical issues (lift, occasional noise, minor service lapses) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Luxurious Stay in Central Zagreb

Elegant Rooms and Amenities: Enjoy a comfortable stay in our rooms equipped with cable TV, air conditioning, and private safes. Pamper yourself with our provided hairdryers and bathroom amenities.

Gastronomic Delights: Indulge in a culinary journey at Ragusa Restaurant with a blend of local and international cuisine. Pair your meal with a selection of wines for a truly exquisite dining experience.

Relaxing Atmosphere: Unwind at Glama Bar with your morning coffee, afternoon tea, or evening cocktails. Perfect for a relaxing break after a day of exploration.

Book your stay at Hotel Astoria now for a memorable experience in Zagreb!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 10923 reviews
Cleanliness: 9
Service: 9.2
Location: 9.6
Room Quality: 8
Amenities: 8.8
Value for Money: 9
Food and Beverage: 9.2
Overall Experience: 8.4
H
Harriot • couple • us
10
Very comfortable, clean, friendly, safe, and easy to find for fors-time visitors to Zagreb.
Pros:

This was a last-minute booking and they were super-accommodating and helpful with parking, our bags, and where to get a late-night meal.

Cons:

The housekeeper accidentally opened our door twice during our stay, which was not only startling but activated all the lights and the electronic shutters. Be sure to put out the “Do not disturb” sign, just in case!

2026-10-31 • via Nuitee
Özge • solo_traveller • tr
8
Pros:

Lokasyon

Cons:

Odalar çok yakın ve sabah erken çıkanlar nedeniyle uyku bölünüyor

2026-10-31 • via Nuitee
Ákos • couple • hu
9
2026-10-31 • via Nuitee
J
Jeff • couple • us
10
Pros:

Breakfast was excellent as was the room and staff! I highly recommend this hotel. Parking was very convenient.

2026-10-31 • via Nuitee
A
Andrej • couple • sk
9
2026-10-31 • via Nuitee
G
Garfa • couple • it
8
2026-10-31 • via Nuitee
R
Rossitza • couple • bg
10
2026-10-31 • via Nuitee
V
Vedrana • couple • hr
10
2026-10-30 • via Nuitee
N
Nysret • couple • ba
8
2026-10-30 • via Nuitee
A
Arwsenius • couple • se
6
Ett vackert hotell ...bra läge centralt.
Pros:

Bra med gratis parkering.
Bra och gedigen frukost.
Fina rum.

Cons:

Utsikten mot en husvägg var inte bra...man kände sig instängd.

2026-10-30 • via Nuitee
P
Predrag • couple • me
5
2026-10-30 • via Nuitee
D
David • couple • at
10
2026-10-30 • via Nuitee
M
Martin • solo_traveller • it
8
2026-10-29 • via Nuitee
I
Ilse • couple • de
10
Pros:

- sicherer Parkplatz

2026-10-29 • via Nuitee
M
Marina • family_with_children • hr
10
2026-10-29 • via Nuitee
A
Amar • couple • ba
9
2026-10-29 • via Nuitee
P
Pall Baldvin • couple • is
8
2026-10-29 • via Nuitee
G
Gebhard • couple • de
8
Pros:

Lage und Frühstück

Cons:

Nur ein Aufzug

2026-10-28 • via Nuitee
G
Gara • couple • ba
10
2026-10-28 • via Nuitee
G
Gebhard • couple • de
9
Pros:

Lage und Frühstück

Cons:

Nur ein Aufzug

2026-10-28 • via Nuitee