ICON Embassy

Hotels
•
ICON
8.8 (1497 reviews)
Serrano, 46 , Madrid , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Uncomfortable mattresses
Small rooms
Cleaning issues

Categories

Cleanliness
8.08
There was mention of personal belongings taken from the room and issues with the air conditioning, indicating potential cleaning or maintenance issues.
Service
9.55
Numerous positive remarks about the staff's kindness and helpfulness indicate strong service quality.
Location
10
Frequent comments highlight the hotel's ideal location for shopping and exploring.
Room Quality
7.54
Some complaints about small rooms and uncomfortable mattresses suggest a lack of overall room quality.
Amenities
8.57
Mixed feedback on breakfast and amenities, indicating room for improvement but not entirely negative.
Value for Money
8.53
Several comments note that the price did not correspond with room size, affecting perceived value.
Food and Beverage
9.08
Breakfast received positive feedback, enhancing the overall experience.
Overall Experience
9.07
Overall satisfaction is high despite some issues, indicating a positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:11

Property Description

Luxurious Design Hotel in Madrid's Salamanca District

Stylish Rooms and Convenient Location
The spacious and stylish rooms at ICON Embassy by Petit Palace offer a comfortable stay with private bathrooms. Located just 450 meters from Plaza de Colón Square, the hotel provides easy access to key attractions like the National Library and Retiro Park, both within walking distance.

Convenient Transportation and Free Wi-Fi
Situated on Calle Serrano, guests enjoy free Wi-Fi and proximity to Serrano Metro Station, only 100 meters away. With excellent bus and metro connections, exploring Madrid from the hotel is a breeze.

Delicious Buffet Breakfast and Nearby Airport
Start your day with a delicious buffet breakfast served every morning. Additionally, Madrid-Barajas airport is just a 20-minute ride from the hotel, ensuring a seamless travel experience.

Book your stay at ICON Embassy by Petit Palace for a memorable Madrid getaway.

Important information:

Depending on the season, air conditioning or heating is provided.
The pet supplement is 25 EUR per pet per stay.
Bookings of more than 5 rooms may be subject to special conditions and additional supplements.
Bookings of more than 10 nights may be subject to special conditions and additional supplements.
Please note that all special requests are subject to availability and may incur additional charges.
The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.
If you wish to use the airport shuttle service, you must contact the hotel before arrival. This service incurs an additional fee.
Smoking, consuming illegal substances, or holding stag/hen parties, celebrations, or similar events are not permitted at this property. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 30 per day.

Location

Guest Reviews

8.8
Based on 1497 reviews
Cleanliness: 8.08
Service: 9.55
Location: 10
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.07
S
Sasson • extended_group • pa
9
MUY BUENA
Pros:

EXELENTE DESAYUNO PERO NO SABEN HACER OMELETS

Cons:

VARIEDAD

2026-06-19 • via Nuitee
D
Daniel • couple • ar
7
todo bien
Pros:

el personal y la ubicación

Cons:

alfombras y mobiliario desgastados

2026-06-18 • via Nuitee
M
maria • couple • ar
8
2026-06-11 • via Nuitee
D
de la Fuente • solo_traveller • cl
10
Ubicación y Atención de lujo
Pros:

Atención de primera

2026-06-10 • via Nuitee
D
de la Fuente • solo_traveller • cl
10
Mejor lugar y servicio
Pros:

Extraordinario desayuno y atención

2026-06-10 • via Nuitee
E
Eduardo • couple • pe
6
Tienen que mejorar mucho
Pros:

Lo único bueno que tienes la ubicación, pero costó carísimo

Cons:

Habitaciones muy pequeñas, no se puede trabajar adentro, no hay facilidad para instalar una PC

2026-06-09 • via Nuitee
M
May • couple • kw
4
Pros:

The location is very good

Cons:

but the rooms are old and smale the bathroom is old two

2026-06-08 • via Nuitee
L
Luis • couple • uy
9
Súper recomendable
Pros:

Comodidad y ubicación

Cons:

Todo perfecto

2026-06-08 • via Nuitee
M
Maria Eduarda • couple • br
9
Quartos amplos e hotel super bem localizado
Pros:

Quarto amplo e super bem localizado, funcionários atenciosos.

Cons:

Tive um problema com o ar condicionado central do meu quarto, tive que trocar de quarto, mas depois que troquei foi resolvido o problema.

2026-06-07 • via Nuitee
P
Paez Vogel • couple • mx
9
nos encanta el hotel
Pros:

la ubicación, el desayuno muy bueno, y el personal muy atento

2026-06-04 • via Nuitee
C
Christine • solo_traveller • ch
9
2026-06-03 • via Nuitee
Y
Yara Alaaeldin • extended_group • us
7
2026-06-02 • via Nuitee
I
inmaculada • solo_traveller • es
8
La ubicación y el desayuno estupendos
Pros:

La ubicación y el desayuno estupendas.

Cons:

Las habitaciones están algo anticuadas. El aire acondicionado hace mucho ruido. La ducha estaba casi descolgada. Las zonas comunes son muy pequeñas. Lo que pagas no está acorde con el hotel que necesita un restyling. Está claro que pagas el sitio de estar en el barrio de Salamanca.

2026-06-02 • via Nuitee
J
Jose • couple • es
9
Pros:

Si voy ahí es por ubicación , el personal el trato familiar

Cons:

Ya necesita un lavadito de cara

2026-06-01 • via Nuitee
L
laura • solo_traveller • ar
10
Siempre vuelvo
2026-05-30 • via Nuitee
M
Martin • couple • ar
10
El personal excelente y solicito en todos los. aspectos. Mención especial al Sr Julio un verdadero anfitrión y debo dest
Pros:

La habitación amplia y luminosa

Cons:

El ingreso al hotel debereian mejorarlo

2026-05-29 • via Nuitee
E
Enrique • couple • es
9
2026-05-25 • via Nuitee
M
Mario • solo_traveller • ar
10
2026-05-20 • via Nuitee
N
Noe • solo_traveller • pe
8
2026-05-20 • via Nuitee
A
Alexandra • couple • us
9
We had a great experience the room was big and comfortable. The staff was incredibly attentive, friendly and helpful. Th
Pros:

The location is great!

2026-05-19 • via Nuitee