Petit Palace Triball

Hotels
•
Petit Palace Hoteles
9 (2879 reviews)
Gonzalo Jimenez de Quesada, 2 (esquina Gran Vía, 32) , Madrid , ES
+34 915 22 47 90

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Inconsistent cleanliness
Room size not adequate

Categories

Cleanliness
8.33
Some reviews mentioned dust and inconsistency in cleaning, leading to a lower score.
Service
9.8
Staff were frequently mentioned as friendly and helpful, which boosts the service rating.
Location
9.34
The hotel is noted for its excellent location near Gran Via and attractions.
Room Quality
8.29
Mixed sentiments regarding room comfort and size; some rooms were described as small and not well finished.
Amenities
8.82
Standard amenities were available, with some reviews highlighting good breakfast options.
Value for Money
8.78
Generally seen as good value, though some found prices a bit high for offered services.
Food and Beverage
9.33
Breakfast was positively mentioned in several reviews, contributing to a higher score.
Overall Experience
9.3
Overall reviews reflected a pleasant stay with good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:42

Property Description

Prime Location on Gran Vía
Located in the heart of Madrid on the iconic Gran Vía, Petit Palace Triball - Gran Vía offers a prime location for exploring the city's vibrant culture and attractions.

Modern Comforts and Amenities
Experience modern comfort in a charming 19th-century building with amenities such as free bicycle hire, free WiFi, flat-screen TVs, and hydromassage showers in every room, ensuring a relaxing stay.

Pet-Friendly and Convenient
Traveling with pets? Petit Palace Triball welcomes your furry companions with an additional charge of EUR 25 per pet, per stay, so you can enjoy Madrid with your whole family.

Book now for an unforgettable stay at Petit Palace Triball - Gran Vía!

Important information:

-Please note that bicycle rental is subject to availability.
- Depending on the season, air conditioning or heating is provided.
- The pet supplement is EUR 25 per pet per stay.
- Reservations of more than 5 rooms may be subject to special conditions and additional supplements.
- Reservations of more than 10 nights may be subject to special conditions and additional supplements.
- Please note that all special requests are subject to availability and may incur additional charges.
- The property will send guests instructions on how to check in online 7 days prior to arrival.
- If you wish to use the airport shuttle service, please contact the hotel prior to arrival. This service is subject to a surcharge.
- Smoking, consumption of illegal substances and stag/hen parties, parties or similar events are not permitted in this accommodations. Failure to comply with this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9
Based on 2879 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
J
JORGE • couple • cl
8
estuvo bien
Pros:

Creo importante decir a los clientes que en el Hotel habrá reformas, lo que supone escuchar ruidos en horarios de descanso

Cons:

El ruido de las reformas

2026-09-17 • via Nuitee
S
Sofia • family_with_children • mx
10
Pros:

Breakfast was excellent! The best.

2026-09-15 • via Nuitee
Z
Zambrano • solo_traveller • cl
9
2026-09-10 • via Nuitee
R
roey • family_with_children • pt
4
Disappointed stay due to renovation that didn’t mentioned during booking
Pros:

The location was great, the staff was also nice and tried to assist us

Cons:

The hotel was under renovation and did not mentioned it during reservation. It made the hotel dirty, noisy and the rooms with hard smell.

2026-09-09 • via Nuitee
M
Milena • family_with_children • rs
10
2026-09-08 • via Nuitee
G
Gordillo • solo_traveller • ec
10
2026-09-08 • via Nuitee
A
Anna Lisa • family_with_children • it
9
Pros:

Hotel semplice ma con molta attenzione ai servizi offerti (es. acqua e caffè offerti nella hall al pomeriggio, possibilità di usufruirne anche dopo il check out in attesa della partenza). Staff della reception estremamente gentile e professionale.
Posizione molto comoda per visitare la città.

2026-09-07 • via Nuitee
A
Adi • extended_group • il
10
2026-09-06 • via Nuitee
M
Mateu • solo_traveller • us
10
Pros:

Location, the breakfast was great and the room very confortable and spacious

Cons:

They were remodeling de elevator and restaurant in thar week.

2026-09-06 • via Nuitee
P
pilar • couple • es
10
2026-09-05 • via Nuitee
E
esteban • solo_traveller • ar
10
Excelente
Pros:

Ubicación

2026-09-03 • via Nuitee
B
Bonilla Mata • extended_group • cr
9
Súper!
Pros:

La locación y seguridad

Cons:

Nos instalaron en el 3 piso nuevo donde la puerta del baño tiene como unos huecos a las orillas y falta de privacidad

2026-09-02 • via Nuitee
Z
Zohar • solo_traveller • il
10
2026-09-02 • via Nuitee
L
Lady Carolina • extended_group • co
8
Tal vez no sería mi opción al volver a Madrid.
Pros:

La ubicación es perfecta.
La amabilidad de su personal . Muy amables y queridos todos.

Cons:

1. El Desayuno no es muy variado . Los huevos del desayuno sabía raro toda mi familia los dejó . Por ende solo terminamos comiendo pan con mermelada y algo de fruta.
2. El hotel al parecer lo están remodelando sin embargo los pasillos son de aspecto antiguo y tiene un olor a viejo, a humedad.Reserve 3 habitaciones, en el 3er piso , de las 3 la única rescatable era la que daba hacia el exterior por la ventana que daba iluminación y no te sentías como asfixiado. La otras 2 daban hacia el interior, 1 de esas con una pequeña ventana básicamente no funcional porque ni luz ni ventilación generaba, tenía un olor a humedad y a viejo a guardado , bastante incómodo cosa que mencione para posibilidad de cambiarme de habitación pero no fue posible. Me ofrecían unas habitaciones saliendo del edificio del hotel a otro lado. Lo cual no era lógico ya que viajaba con más familia. Menos mal solo fue una noche porque ese olor no era agradable. Pero por el dinero que pagas no me parece la calidad.

2026-09-02 • via Nuitee
R
Rosa • couple • es
8
2026-08-31 • via Nuitee
G
Guerrera • solo_traveller • br
9
2026-08-31 • via Nuitee
N
NIEVES • family_with_children • es
7
Pros:

La ubicación es perfecta

2026-08-31 • via Nuitee
M
maria • extended_group • es
7
2026-08-30 • via Nuitee
L
Liat • solo_traveller • il
8
2026-08-30 • via Nuitee
ויסאם • solo_traveller • il
7
Pros:

המיקום מצויין,

Cons:

שאר הדברים פחות. אין לובי , מלון רק ללינה

2026-08-30 • via Nuitee