The Dragon Hotel

Hotels
•
Independent
7 (4930 reviews)
The Kingsway, Swansea, Wales, SA1 5LS , Swansea , GB
44-1792-657100

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Street parking
Concierge service
Wheelchair accessible
Golfing nearby
Surfing/bodyboarding nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
5.25
Reviews indicate issues with cleanliness such as rubbish behind the bed and stained carpets.
Service
8.25
Majority of reviews mentioned friendly and helpful staff; however, there were some complaints about rude behavior from staff regarding issues.
Location
8.75
Many reviews praised the central location of the hotel, making it convenient for guests.
Room Quality
6.25
Many comments described the rooms as dated, with issues like blocked sinks and poor heating.
Amenities
6.25
Dated amenities and problems with lifts reported, but some reviews appreciated the free upgrade and value.
Value for Money
8.25
Several reviews noted that the hotel offered good value for the price, especially during events like New Year's Eve.
Food and Beverage
5.75
Mixed reviews about food, particularly regarding the breakfast which was often noted as disappointing.
Overall Experience
7.25
Overall, guests had a mix of experiences, with notable positives but significant negatives affecting their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:35

Property Description

Discover the perfect blend of comfort and convenience at The Dragon Hotel, ideally situated in the heart of Swansea.

Exceptional Dining Experience
Savor regional cuisine at THE DRAGON BRASSERIE, one of our two restaurants, or enjoy a late-night snack from our 24-hour room service. Don’t miss out on the relaxing atmosphere of our bar/lounge for a drink to cap off your evening.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Enjoy the convenience of our business center, concierge services, and wedding facilities, ensuring all your needs are met for both business and leisure.

Comfortable Accommodations
Choose from 106 modern guest rooms, each equipped with flat-screen televisions, satellite programming, and coffee/tea makers. Experience relaxation in style after exploring the nearby attractions.

Embrace the charm of Swansea — book your stay at The Dragon Hotel today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • General

    Events/parties not allowed

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 4930 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.75
Room Quality: 6.25
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.75
Overall Experience: 7.25
M
Mary • couple • gb
8
Friendly and helpful staff and altogether excellent value for money
Pros:

Location near station perfect ; also quiet and comfortable

Cons:

No negative comments

2026-05-30 • via Nuitee
P
Pavel • solo_traveller • lv
7
Все было приемлемо
Pros:

Местоположение

Cons:

Очень душные номера. И пожарная сигнализация. Спала в обед они ее тестировали. Звенело несколько часов. А затем в 5 утра это повторилось. Пришлось будить ребенка и тащить в пижаме на улицу, где нас держали около часа. Пока выяснили, что все ок и что-то с сигнализацией.

2026-05-29 • via Nuitee
S
Stewart • solo_traveller • gb
8
Pros:

All pretty good

Cons:

Noisy pub across the road but things got quiet on the stroke of eleven. No real problem for me but could be an issue foe people with kids.

2026-05-29 • via Nuitee
J
JJ • solo_traveller • ie
3
Pros:

Room was clean.
Staff friendly.

Cons:

The fire alarm going off at 5 am

2026-05-28 • via Nuitee
M
Matthew • solo_traveller • gb
5
Pros:

Nothing

Cons:

Nothing clean, floor needed hoovering and the fire alarm was on constantly on from 5 am so ruined my sleep so I just left

2026-05-28 • via Nuitee
N
Nicola • extended_group • gb
1
2026-05-27 • via Nuitee
G
Graham • solo_traveller • gb
7
2026-05-27 • via Nuitee
J
Juana • couple • gb
10
2026-05-26 • via Nuitee
S
Stephen • solo_traveller • gb
8
Pros:

Room was good

2026-05-26 • via Nuitee
T
thomas • solo_traveller • gb
1
Bed Bugs
Pros:

Nothing

Cons:

1) Bed Bugs...no sleep

2) Noisy

3) Disappointing in the extreme

2026-05-26 • via Nuitee
L
Lagiera • solo_traveller • gb
3
2026-05-25 • via Nuitee
Z
Zane1986 • solo_traveller • gb
8
1 night stay
Pros:

Location

Cons:

Room smelled like it had been smoked in worn carpet. Room looked tired

2026-05-25 • via Nuitee
A
andrew • family_with_children • gb
9
2026-05-25 • via Nuitee
E
Elaine • solo_traveller • gb
6
Dragon Hotel Swansea, great location but needs improvement
Pros:

City centre location, plenty to do in easy walking distance
Staff were helpful, on reception, the breakfast room and the bar.
Breakfast was plentiful with good selection of items

Cons:

Hotel needs refurbishment,carpets were grubby and lifting up in the 2 bedrooms we had.
Soft furnishings in the communal areas were tacky. Especially the cushions in the bar.

2026-05-25 • via Nuitee
E
Edward • solo_traveller • gb
3
Location was good but hotel was very poor
Pros:

Location only

Cons:

Heating was not working shower did not work very Dirty

2026-05-25 • via Nuitee
E
Elaine • couple • gb
10
Pros:

Very clean the bed was so comfortable and the room was quiet definitely be going back staff was so friendly too

2026-05-25 • via Nuitee
Z
Zane1986 • solo_traveller • gb
8
One night stay
Pros:

Room size and view

Cons:

Hair and debris on the floors and bed

2026-05-25 • via Nuitee
P
Paul • couple • gb
4
Conveniant
Pros:

Location

Cons:

A trickle of water from the shower and COLD, we paid extra for a suite.

2026-05-24 • via Nuitee
S
Sajan • solo_traveller • gb
5
2026-05-24 • via Nuitee
T
Thomas • solo_traveller • gb
10
Dragon
Pros:

Polite helpful staff..
Good location.
Clean rooms.

Cons:

£10 FOR CAR PARK

2026-05-24 • via Nuitee