Best Western Premier Westlands

Hotels
•
Best Western Premier
8.7 (1331 reviews)
Karuna Road Behind Sarit Centre Nairobi Kenya , Nairobi , KE
+254 709 697000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
High cleanliness and daily linen changes
Very comfortable beds and executive suites
Excellent, varied breakfast
Helpful and attentive staff (Philomène mentioned)
Good location and security in Westlands
On-site restaurants and terrace (11th floor)
Cons:
Suite with connecting door caused noise for one guest
Some suites have no view (internal lightwell / wall)
Spa staff reported not returning as promised
Translucent glass bathroom can disturb a travel companion
Bedroom views not great for some rooms

Categories

Cleanliness
9.2
Multiple reviews praise a high level of cleanliness; linens described as impeccably clean and changed daily, and rooms noted as very tidy.
Service
8.8
Staff repeatedly described as helpful and attentive (Philomène singled out for excellent service), though there is one report of spa staff failing to return a call which lowered this slightly.
Location
9
Location praised as superb and convenient (good access from airport, convenient for Spring Valley and in Westlands with good security); some rooms lack good outward views.
Room Quality
8
Executive suites and bedding receive strong praise for comfort, space and setup, but issues include a connecting door producing noise, lack of views in some suites, and a translucent glass bathroom wall that can disturb a travel companion.
Amenities
9
Good range of amenities noted (in-room comforts, on-site restaurants, spa and terrace bar); one spa service failure reported but overall amenities perceived positively.
Value for Money
7.5
Mixed comments: some guests found pricing competitive versus similar hotels; at least one guest felt the suite did not justify the price given noise and lack of view.
Food and Beverage
9.2
Breakfast consistently described as excellent and very complete; on-site restaurants (terrace/11th floor) and overall food quality received positive mentions.
Overall Experience
8.9
Most guests report a very positive stay and willingness to return, citing comfort, staff and food; a few isolated service/room negatives temper the overall score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodation

Best Western Plus Westlands offers modern and comfortable rooms with a range of amenities including air conditioning, flat-screen TVs, and free WiFi. Some rooms even feature a fully equipped kitchen for added convenience during your stay.

Diverse Dining Options

Indulge in a culinary journey at the hotel's restaurant, serving a variety of cuisines including African, Indian, and Pizza. Special dietary requests can be accommodated, ensuring a delightful dining experience for all guests.

Convenient Location and Facilities

Located near popular attractions and offering services like a fitness centre, free parking, and airport transfers, Best Western Plus Westlands provides the perfect blend of convenience and luxury for your stay in Nairobi. Book now to experience unparalleled hospitality.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1331 reviews
Cleanliness: 9.2
Service: 8.8
Location: 9
Room Quality: 8
Amenities: 9
Value for Money: 7.5
Food and Beverage: 9.2
Overall Experience: 8.9
E
Emanuela • couple • it
10
2026-10-27 • via Nuitee
C
CARLOS • solo_traveller • es
9
2026-10-24 • via Nuitee
M
Marc • solo_traveller • mu
8
2026-10-20 • via Nuitee
T
Todd • couple • us
9
2026-10-20 • via Nuitee
M
Makumbi • couple • ug
10
Pros:

The room setup and high level cleanliness including availability of various amenities to make you feel at home. The executive suite is just amazing

Cons:

Nothing

2026-10-14 • via Nuitee
A
Ali • couple • ca
1
2026-10-14 • via Nuitee
F
Frantisek • solo_traveller • sk
9
2026-10-10 • via Nuitee
A
Amma Kensema • solo_traveller • gb
10
2026-10-07 • via Nuitee
F
Fuat ömer • solo_traveller • tr
9
2026-10-07 • via Nuitee
J
Jesus • solo_traveller • cl
8
2026-09-16 • via Nuitee
D
Dina • solo_traveller • jo
7
Cons:

I was not informed when booking that my suite had a connecting door to another room. This should have been clearly stated in the room description before I booked and paid. I would not have paid this much for a suite knowing I would have to put up with noise from the adjoining room.
On top of that, I did not book a suite and pay this amount to have no view at all. From the sitting area, all I can see is a wall and an internal lightwell. This is very disappointing and does not meet the standard I expected for the price I paid.

2026-09-11 • via Nuitee
M
manzembe • solo_traveller • cd
8
Une belle expérience, avec une literie d’un confort exceptionnel et un excellent petit-déjeuner
Pros:

J’ai énormément apprécié mon séjour, et ce que j’ai particulièrement aimé, c’est sans aucun doute la literie ! La douceur et le confort étaient exceptionnels. Les draps étaient toujours impeccablement propres et changés quotidiennement, avec une agréable odeur de fraîcheur, ce qui a rendu mes nuits très agréables et paisibles et m’a permis de profiter d’un sommeil de grande qualité tout au long de mon séjour. J’ai également adoré le petit-déjeuner, que j’ai trouvé vraiment très complet : à mon avis, il y avait tout ce qu’il fallait pour bien commencer la journée et être en forme, avec des protéines, des lipides, des fruits et une belle variété de choix. C’était vraiment un plaisir chaque matin ! Enfin, je tiens à souligner la gentillesse et l’attention du personnel d’accueil et de la conciergerie. Tout le personnel était très agréable, mais je souhaite particulièrement mentionner Philomène, qui a été d’une gentillesse remarquable, très attentionnée et toujours aux petits soins. Une très belle expérience dans l’ensemble, avec beaucoup de confort, un excellent petit-déjeuner et un personnel aux petits soins. Je reviendrai avec grand plaisir !

2026-09-09 • via Nuitee
M
Manoj • solo_traveller • gb
10
Excellence in everything
Pros:

Superb staff and location

2026-09-07 • via Nuitee
P
Porsche • solo_traveller • gb
9
2026-09-05 • via Nuitee
D
Duncan • solo_traveller • ke
8
Perfect for what I needed - quick stop overnight, everything worked. Staff helpful, food quality good.
Pros:

Great bedroom facilities. Good location for my meeting in Spring Valley the next day. Price was better than Crowne Plaza and similar places.

Cons:

Views from the bedrooms are not great!

2026-09-04 • via Nuitee
B
Beverly • couple • gh
10
It was amazing
Pros:

Restaurant on the 11th floor

Cons:

The fact that I booked a spa section and the lady at the spa asked me to go to my room and they will come call me and the never did got to me.

2026-08-30 • via Nuitee
R
Rahel • solo_traveller • de
10
Pros:

I feel like home 👌

I truly enjoyed my stay and would definitely recommend this hotel to anyone looking for a comfortable, relaxing, and enjoyable experience. I would happily stay here again!

2026-08-29 • via Nuitee
L
lboschpe • solo_traveller • es
9
Estancia perfecta para quedarse en Westlands
Pros:

La habitación era muy espaciosa y la limpieza excelente. Tenia mucha seguridad y aún estando en el barrio de Westlands se agradece mucho, nos dio mucha tranquilidad. El desayuno rico y variado y además nos dejaron hacer eral breakfast. El personal amable y complaciente. La cama comodisima y está muy bien aislado. Se llega genial desde el aeropuerto y en la terraza tienen un restaurante excelente de comida asiática y con buenos cocktails.

Cons:

Lo único que no me gustó fue que el baño tenga una pared de cristal (translúcida obviamente) que da a la habitación, despiertas a tu compañero/a de viaje si vas al servicio por la noche.

2026-08-27 • via Nuitee
M
Mistere • solo_traveller • et
9
Pros:

I liked everything the staff were so nice and very friendly. They made our stay very easy, and comfortable. Amenities, cleaness, next to sarit mall in walking distance, walkable area, and it is a beautiful Hotel. Indeed preimer. It was our first time trying best western and we are so glad we did. The beds were so comfy, i was planning to ask for there pillows to take with me, 😁 i forgot.

Cons:

It is not i didnt like, just a bit more variety of breakfast would have made it perfect.

2026-08-24 • via Nuitee
N
NADEEM • family_with_children • sa
9
2026-08-16 • via Nuitee