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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Express check-in/check-out
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Indoor pool
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Plunge pool
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Sun loungers or beach chairs
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Shallow end
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
Review Highlights
Categories
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Property Description
Indulge in Relaxation
Unwind in the indoor therapy pool at Best Western Plus Sandusky Hotel & Suites.
Convenience at Your Fingertips
Enjoy free WiFi, coffee facilities, microwave, and refrigerator in every guest room.
Entertainment and Fitness
Have fun in the game room, stay active in the fitness centre, and start your day with a full American breakfast.
Book now for a delightful stay at Best Western Plus Sandusky Hotel & Suites!
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Ramp: No
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: Yes
- Restaurant Wheelchair Accessible: Yes
- Elevator Audio Signals: Yes
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: Yes
- Elevator Visual Signs: Yes
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: Yes
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: Yes
- Bathroom Bathtub: Yes
- Bathroom Emergency Cord: Yes
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: Yes
- Shower Chair: Mobile
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: Yes
- Lift In Pool: Yes
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: Yes
- Public Toilets Emergency Cord: No
- Public Toilets Grabbing Handles: Yes
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 45
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Decent location, staff friendly
The bathroom was mostly clean but had hair in tub and on floor,breakfast not good
Good location
There were ants in my room
The hotel was nice and clean
The pool was small
Room was clean and comfortable. Well appointed. Good location for our needs.
TV channels were difficult to access. Breakfast selections could have been better.
WE WERE CHARGED TWICE FOR OUR ROOM AND AM STILL WAITING FOR THIS TO BE RESOLVED!
We thought we were connected to your front desk in Sandusky, NOT BOOKING.COM that processed our reservation. We prefer to deal directly with the facility we choose to stay at. We had no idea we were dealing with booking.com. They never identified themse3lves that way.
The atmosphere
WiFi wasn’t working
The room was spacious
Our sink was broken, didn’t drain.
Beds uncomfortable
Breakfast wasn’t good. Yogurt tasted expired. Comes out of a machine. Everything was bland. Pool
Is very small and makes you feel like it’s a jacuzzi. Very warm in the room and it’s bubbling but it’s cold. Game room is computer games, it’s all
Deceiving. Hallway carpet is very dirty.
Bed
Ac filters were filthy.
Double suite
Only 1 bathroom for a double suite
Good
Sheets stand and crack torch under mattress
Location breakfast
Price was high for one night
The ladies who prepped the food were super sweet and always greeting my family. The morning employees were always greeting us and being alerted which made me feel safe.
The night employees were careless and didn’t really care about my complaints. The beds were stained and when asked for a new, it was denied. No one came into room to clean or clean. I had to go downstairs to ask for toilet paper. There were bugs in the room and in the pool area. Wishing we had more tv options to watch since we couldn’t mirror the phones to the tv.
The fountains were a great addition. The beds were comfortable. Decent parking. Breakfast was good
Unstocked & dirty bathroom. Staff was unprofessional and slow. Dirty stairwell. No towels or hand soap, bugs, check-in after 9 pm was terrible. They also didn’t verify our identity.
15 mins from cedar point. Large spacious room
At check-in the front desk lady was rude and acted like everything she had to do was an inconvenience. When I got to my room the key didn’t work. A total of 3/5 keys I got didn’t work. The whole building felt like the AC was off or just not working. There was a DOOR propped open to the stairwell all day so literally anyone could have walked into the hotel without a key. The rooms are the only place that actually was cool. The breakfast choices were slim and not very good. Bed was hard and fitted sheet didn’t stay on bed and exposed the mattress which was stained up and disgusting to look at.
Sucio, sin Internet en la habitación, falta de mantenimiento de las instalaciones, viejo
Value was ok. Just a place to sleep, spent the rest of the time at cedar pointe.
The shower did not have any soap, shampoo and towels were dirty. Had to get new ones from the desk.
Location, cleanliness, laundry use, breakfast
Refrigerator made an awful noise all night long, I had to get up multiple times to adjust the door for it to stop. I was guaranteed that it would be swapped out by the time we returned that day. It was not, I had to repeatedly ask for it to be taken care of. Maintenance finally showed up at 10 pm. We had to keep our perishables in the cooler while we waited. Staff kept saying 5-10 minutes when it actually took them over 12 hours to make it right.
The bests were comfortable. The breakfast was good but quit to soon.
It smelled bad, was understaffed, our room was never cleaned, towels were never replaced unless asked, very unfriendly staff, probably because they were overworked. The pool was more of an oversized hot tub. There was a party in the hotel banquet room and it was not controlled at all, music was to loud and vulgar, the front desk was visibly upset and not able to do anything....do not recommend this hotel.
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