Best Western Plus Sandusky Hotel & Suites

Hotels
Best Western Plus
8 (824 reviews)
6011 Milan Road , Sandusky , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Hard beds

Categories

Cleanliness
6.58
Several complaints regarding cleanliness, including dirty bathroom floors and inadequate housekeeping.
Service
9.55
Numerous reviews praised the friendly and helpful staff at the hotel.
Location
8.59
Guests appreciated the convenient location, close to attractions.
Room Quality
7.54
Mixed reviews with some issues regarding bed comfort and cleanliness, but some rooms were noted as clean.
Amenities
7.07
Amenities like pools and breakfast had both positive remarks and some complaints.
Value for Money
8.03
Rates were considered reasonable, but some felt the quality did not always match the price.
Food and Beverage
8.58
Positive comments on breakfast quality, although some felt it could improve.
Overall Experience
8.05
General sentiment is positive but mixed with significant complaints, mainly about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:47

Property Description

Indulge in Relaxation
Unwind in the indoor therapy pool at Best Western Plus Sandusky Hotel & Suites.
Convenience at Your Fingertips
Enjoy free WiFi, coffee facilities, microwave, and refrigerator in every guest room.
Entertainment and Fitness
Have fun in the game room, stay active in the fitness centre, and start your day with a full American breakfast.
Book now for a delightful stay at Best Western Plus Sandusky Hotel & Suites!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TOL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 824 reviews
Cleanliness: 6.58
Service: 9.55
Location: 8.59
Room Quality: 7.54
Amenities: 7.07
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.05
M
Mitzcilia solo_traveller us
5
Great location...meh everything else
Pros:

The hotel is near a lot of stores and restaurants
Distance to Cedar Point is only 16mins

Cons:

The beds needed replacement like 10-15 years ago
The room could have been cleaner
And don't advertise 2 queen beds when they are clearly full size

2026-07-04 via Nuitee
J
Jennifer family_with_children us
1
Found bed bugs then moved our room and ac didn’t work
Pros:

The staff

Cons:

Didn’t stay

2026-07-03 via Nuitee
P
Paulita Arango solo_traveller co
8
Pros:

La ubicación

Cons:

Encontramos en un cajón una cucaracha muerta y el olor de la alfombra era fuerte. El desayuno muy deficiente poca variedad.

2026-07-03 via Nuitee
J
James solo_traveller us
10
2026-06-30 via Nuitee
C
Colt extended_group us
3
Pros:

The staff was very pleasant and the room itself met expectations.

Cons:

Our bed covers had dirt on both and one had an old used bandaid stuck to it. The pool was not advertised correctly, much smaller and shallower. The breakfast was not very good and made me sick one of the mornings. The use of AI slop on the advertising sign out front was disheartening and frankly one of the reasons I will not recommend anyone to stay nor will I be returning to this hotel.

2026-06-29 via Nuitee
S
Steven couple us
6
I would describe the hotel as adequate.
Cons:

No WiFi available during our stay

2026-06-22 via Nuitee
D
Dempsey couple us
6
Probably wouldnt stay again. It was our anniversary & we had to wait while someone ran in & out find
Pros:

The bed was comfortable

Cons:

When we arrived .no towels, dirty lotion bottle in sink. No soap , toilet paper empty roll so put in spare, mirror streaked up in bathroom,, dirty tissue beside bed. There was a housekeeper in hall & she helped us get everything. Whoever cleaned that room before we got there was in a hurry

2026-06-20 via Nuitee
Y
Yingjie extended_group us
8
Decent stay for low cost
Pros:

Conveniently located near Hwy 250 and 2

Cons:

Same breakfast items every day

2026-06-18 via Nuitee
N
Nathan solo_traveller us
8
Nice rooms not a great price
Pros:

It was a clean hotel great location

Cons:

Same breakfast for 4 straight days it was usually cold
Carpet in room was sticky in places

2026-06-09 via Nuitee
S
Shaena solo_traveller us
2
Pros:

Location

Cons:

No towels, never touched up any day. Dirty sheets. Adults doing inappropriate things in the pool with children there. Everything we asked for towels we were told there were none. We even ran out of toilet paper and had to ask for it.

2026-06-06 via Nuitee
B
Becky solo_traveller us
9
2026-06-06 via Nuitee
Q
Quinonez solo_traveller us
8
2026-06-06 via Nuitee
R
Ricardo couple ca
2
Pros:

Location

Cons:

We were given a room that wasn’t clean, and when we told this to the receptionist, no apology whatsoever, and gave us another room. We booked a king size room, and she gave us a 2 double beds room, without consulting if that was ok with us. That room had a strong feet smell. I guess you get what you paid for but we shouldn’t have to deal with this issues in the first place

2026-06-04 via Nuitee
S
sara family_with_children us
7
Overall good stay
Pros:

Location, beds were comfortable

Cons:

Fridge was not clean, room was decently clean, pool was small

2026-06-03 via Nuitee
T
Tracy extended_group us
9
Our stay was wonderful and I will definitely stay there again!
Pros:

The staff was wonderful and very helpful. The hotel lobby, breakfast area and the room itself was VERY clean! The room was great - the beds were comfortable, the A/C worked and the room was spacious.

Cons:

I liked everything.

2026-06-02 via Nuitee
E
Emily solo_traveller us
8
2026-06-01 via Nuitee
E
Elijah family_with_children us
9
2026-06-01 via Nuitee
D
David solo_traveller us
10
2026-06-01 via Nuitee
A
Amanda solo_traveller us
5
Pros:

The lady checking us in (Cheryl, I think is her name) was so amazing. 1st she let us check in early and then I was having an issue with my debit card. She was so patient with me. It wss close to Cedar Point and was a good price.

Cons:

When getting to pur room, we did not have any pillows. The pillows were flat and we had to ask for more to make pne decent pillow. Then later in the evening we realized we only had small towels, the floor bath towels and hand towels. The "pool" was more like a large bathtub and barely room to swim.

2026-05-30 via Nuitee
P
Pamela couple us
8
Decent place
Pros:

Location

Cons:

Booking.com messed up our reservation and had us coming in the day before, so, we lost our room! But the girl that checked us in fixed it right away, but we couldn’t get the room type we had originally selected months ago

2026-05-30 via Nuitee