Hilton Garden Inn Chicago/Midway Airport

Hotels
•
Hilton Garden Inn
8.2 (508 reviews)
6530 South Cicero Avenue , Chicago , us
+1 708-496-2700

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Helpful staff
Cons:
Dirty bathrooms
Poor service
High parking fees

Categories

Cleanliness
7.53
Multiple reviews indicate issues with cleanliness, including unclean bathrooms and hair in tubs.
Service
9
Mixed sentiments, some staff were polite, but there were reports of unprofessionalism and lack of communication.
Location
10
Positive feedback with several mentions of good location near the airport and accessibility.
Room Quality
8.54
Guests noted spacious rooms overall, but some had concerns regarding old furniture and other quality issues.
Amenities
6.49
Multiple complaints about lack of facilities such as restaurant and poor availability of services.
Value for Money
7.52
Concerns regarding high prices, including parking fees and lack of included breakfast.
Food and Beverage
6.98
There were issues with food service and complaints about paid amenities that did not meet expectations.
Overall Experience
9.53
Some positive experiences but overshadowed by numerous critical points regarding cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:54

Property Description

Convenient Location
Located just two blocks from Chicago's Midway Airport and a rapid transit train station, the Hilton Garden Inn Midway Airport offers easy access to downtown attractions.

Modern Amenities
Enjoy free Wi-Fi, in-room microwaves and refrigerators, a swimming pool, and a fitness center during your stay at this hotel.

Dining and Entertainment
Indulge in American classics at Garden Grille and Bar, grab a drink at the Pavilion lounge, or pick up snacks at the Pavilion Pantry for a relaxing evening at the Chicago Midway Airport Hilton Garden Inn.

Experience comfort and convenience at its best - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Smoking in a nonsmoking room will result in a $300 fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 24 per day.

Location

Property Accessibility

Total Disability Score: 54.43
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 508 reviews
Cleanliness: 7.53
Service: 9
Location: 10
Room Quality: 8.54
Amenities: 6.49
Value for Money: 7.52
Food and Beverage: 6.98
Overall Experience: 9.53
R
Ricardo • couple • us
8
2026-07-25 • via Nuitee
S
Stacey • couple • us
7
Customer service needs work
Pros:

I had hot water and a bed

Cons:

The booking service never identified as a booking service just an employee. However when I made it to the room I was bombarded with a $100 deposit fee after paying full price for the room and was told by the owner and his sister that it was my problem either pay it or stay else where!! lol at 2 am this was outrageous and I was livid I must admit.

2026-07-25 • via Nuitee
A
Anthony • couple • us
10
Wonderful
Pros:

Did not have breakfast

Cons:

Every thing was fine

2026-07-08 • via Nuitee
D
Dallas • solo_traveller • us
10
Pros:

Betta was super sweet and Susan helped get us in the room after a long day missing a connecting flight. Thank you.

2026-07-07 • via Nuitee
M
Mehul • solo_traveller • us
1
Not worth the amount of money they charged
Pros:

Nothing

Cons:

Service and facility

2026-07-05 • via Nuitee
J
John • couple • us
1
2026-07-03 • via Nuitee
D
Dahlia • solo_traveller • us
9
Pros:

Having the shuttle service available was excellent.

Cons:

No complimentary breakfast.

2026-06-30 • via Nuitee
T
Thomas • extended_group • us
4
Would not stay there again, due to above, I would choose hotel with free breakfast/parking
Pros:

Staff were friendly

Cons:

Had to request room to be clean, came back from outing at 5:30 pm, house keeping at not cleaned room. Had to pay for breakfast, should have been free, had to pay for parking should have been free.

2026-06-30 • via Nuitee
N
Norma • solo_traveller • us
3
Me dieron un cuarto que no pague, el primer piso el cuarto era para personas descapacitadas el baño horrible me cobraron
Pros:

La zona

Cons:

Me dieron un cuarto que no era el que pagué

2026-06-24 • via Nuitee
M
Michelle • couple • us
3
A place to stay
Pros:

Near the airport

Cons:

100 dollars deposit. Crazy employees at the front desk. Dirty and old furniture outdated bathrooms 2 nights change the beds sheets no free breakfast the shuttle bus for handicapped was broken and peoples on the shuttle helped my cousin to get on the driver was disappointed

2026-06-23 • via Nuitee
W
Williams • extended_group • us
9
2026-06-15 • via Nuitee
L
Lamphere • solo_traveller • us
10
Pros:

Was quiet, beds were comfy, staff was very friendly, and for staying a couple nights it was relaxing.

Cons:

My bathroom needed a little more TLC.

2026-06-14 • via Nuitee
F
Freeman • couple • us
10
2026-06-12 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Location airport. I didn't want a long commute on our departure day.

Cons:

No issues.

2026-06-10 • via Nuitee
S
Scott • family_with_children • us
10
2026-06-09 • via Nuitee
E
Edna • extended_group • us
2
Disgusted, hurt, disappointment, and unforgettable. We hate to think that this treatment was because
Pros:

No breakfast..

Cons:

Everything! I requested a handicap room, early check-in arrival, a lower Floor or first floor room for two senior citizens over 80 years old. When I got there at 10 a.m. I was told that if I wanted an early check-in, I would have to pay $50 fee or either wait until 4 o’clock to check in. ( everyone in today’s world are looking for discounts, especially those on fixed incomes that don’t have extra funds in the amount of $50. The lobby was filled withi people awaiting early check-in’s also. I noticed that they were given rooms and I asked after an hour why and not us. I was told that they were in a special group and had made prior arrangements with the hotel. OK., but didn’t I do that also? I was then told that if I wanted a room, I could have a room on the fifth floor and it would NOT be a handicapped room. To prevent sitting another four hours, I accepted the room on the fifth floor. We got our room entry cards and proceeded onto to the elevator. Someone called out to hold the elevator, we did and a family of four got on with us that I had not seen in the lobby waiting for a room. As we started going up, the elevator stopped on the second floor for the family of 4 to exit. My husband and I have been honors members for many years and have never encountered this kind of treatment before. I was very disappointed with this type of treatment from Hilton, Hotels. This was a very important and special weekend for my entire family as my great grandchild was was graduating from the university of Chicago

2026-06-09 • via Nuitee
J
josselyn • couple • us
10
2026-06-08 • via Nuitee
K
kathleen • family_with_children • us
10
Awesome!
Pros:

Everyone was friendly. Rooms exceptionally clean. Pool very nice. Food decent. Bonus free shuttle to the airport was unexpected!

Cons:

Pillows were dismal, room was hot at night even with the temp turned down all the way, it still went up to 72 overnight .

2026-06-06 • via Nuitee
J
Jamira • solo_traveller • us
10
2026-06-01 • via Nuitee
H
Henry • couple • us
7
Ok
Pros:

Close to airport

Cons:

Outdated rooms

2026-05-31 • via Nuitee