Crystal Palace Hotel

Hotels
9.1 (2723 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , ro

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 2 years old and over stay for 123.37 lei per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2723 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
R
Radu - Daniel • solo_traveller • ro
9
2026-07-04 • via Nuitee
A
Adriana Neațu • solo_traveller • ro
10
2026-07-04 • via Nuitee
S
Stephanie • couple • ch
10
Ein gelungener Aufenthalt
Pros:

Das Personal war sehr freundlich und hilfsbereit. Das Frühstücksbuffet war abwechslungsreich und reichhaltig. Das Essen am Abend im Restaurant war sehr lecker.

2026-07-03 • via Nuitee
I
ionita • solo_traveller • ro
10
Pros:

Totul

Cons:

Nu

2026-07-03 • via Nuitee
V
Voicu Ramona Antonia • solo_traveller • ro
10
2026-07-03 • via Nuitee
A
Andrei • couple • ro
10
2026-07-02 • via Nuitee
B
Barsan • solo_traveller • ro
10
.
Pros:

.

Cons:

.

2026-07-02 • via Nuitee
F
Floredana • solo_traveller • ro
10
2026-07-01 • via Nuitee
L
Lucas • couple • de
7
Solid
Pros:

Staff at reception were amazing, room was clean, big parking lot in the front, cool room design.

Cons:

The room was a bit run down and the AC was not strong enough to cope with the heat. It was constantly around 28°C in the room with the AC on full blast. It was also very loud.
Upon asking for a bottle of water on day 2 from the cleaner (in Europe's big heat wave) we were told to buy a small bottle downstairs for 3€. That kinda tarnished the experience.

2026-07-01 • via Nuitee
I
Ivanova • couple • it
9
2026-06-30 • via Nuitee
A
Alex • solo_traveller • ro
8
2026-06-29 • via Nuitee
B
Bianca.N96 • solo_traveller • ro
10
Great hotel in Bucharest. We'll stay here again
Pros:

This was our second stay at this hotel. It was as great as it was last time. Our room had been upgraded to a junior suite again. We received a complimentary bottle of wine. The employees were very nice. The parking lot was big and free of charge. The beakfast was good, and it's nice that they bring your coffee at your table. The metro station is only a 10 minute walk from the hotel. We will stay here again next time we are in Bucharest.

2026-06-28 • via Nuitee
D
Denis • solo_traveller • ro
10
2026-06-28 • via Nuitee
F
Florin • solo_traveller • ro
8
2026-06-27 • via Nuitee
F
Francesc • solo_traveller • es
9
2026-06-27 • via Nuitee
L
Laura • extended_group • ro
10
Confortabil😘
2026-06-26 • via Nuitee
U
Ulderico • solo_traveller • it
7
good one
Pros:

Staff kindness an d smiling, good location and very nice room

Cons:

The air conditioning in the room was too noisy

2026-06-26 • via Nuitee
S
Serban • couple • ro
10
2026-06-26 • via Nuitee
B
Balaram • solo_traveller • gb
9
2026-06-25 • via Nuitee
T
tayarak • solo_traveller • ro
10
2026-06-25 • via Nuitee