Crystal Palace Hotel

Hotels
9.1 (2794 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , ro
+40 21 233 2030

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Location

Guest Reviews

9.1
Based on 2794 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
H
Hanna • family_with_children • ua
10
Bardzo miło wspominam pobyt w tym hotelu.
Pros:

Naprawdę bardzo wysoki standard - czysty pokój, wino na powitanie, bardzo miły personel, smaczne śniadanie, parking na miejscu (darmowy), bardzo wygodne łóżka.

2026-08-15 • via Nuitee
O
Oleksandr • couple • ua
10
2026-08-15 • via Nuitee
N
Nicolae Horia • solo_traveller • ca
10
2026-08-13 • via Nuitee
A
Alexei Masicev • solo_traveller • ro
1
2026-08-12 • via Nuitee
R
Radu • solo_traveller • ro
10
2026-08-08 • via Nuitee
G
Gerlando Michele • couple • it
10
Pros:

Rapporto qualità prezzo eccezionale, stanze pulite e curate

Cons:

Nulla

2026-08-07 • via Nuitee
R
Romulus • couple • ro
10
2026-08-07 • via Nuitee
U
Ursu • solo_traveller • gb
10
Foarte plăcut!
Pros:

Curățenie,personal foarte amabil,mic dejun foarte bun și proaspăt.

2026-08-06 • via Nuitee
J
Jonathan • extended_group • se
3
Pros:

Great staff

Cons:

Room and facilities does not match the pictures and expectations, very run down. We would recommend another hotel.

2026-08-06 • via Nuitee
C
Corina Udrica • solo_traveller • ro
10
Great service, comfy room
Pros:

The hotel is very elegant and the service is great: friendly and detail oriented people :)

I stayed for just one night because I attended a course nearby, choosing this property specifically for its convenient location.
The experience far exceeded my expectations! Upon arrival, I received a surprise upgrade from a room to a suite, which made me incredibly happy.

I highly appreciated the small details that make a huge difference when traveling: coffee machine, the disposable slippers, bathrobe, complimentary toiletries and bottle of water in the room.

The fitness room is quite spacious and well-equipped.

Breakfast was delicious, and the traditional romanian products were a wonderful touch, bringing back the taste of home after spending time abroad🤩

I will definitely return!
Thank you😊

2026-08-06 • via Nuitee
S
Serghei • solo_traveller • ro
7
2026-08-06 • via Nuitee
S
Sauciuc • couple • ro
8
2026-08-05 • via Nuitee
A
atef • couple • sa
7
2026-08-05 • via Nuitee
S
Sauciuc • couple • ro
9
2026-08-05 • via Nuitee
M
Muanda • solo_traveller • ch
10
Pros:

The welcome was excellent, and the staff are truly amazing very helpful, attentive, and always ready to find solutions. The quality of the services is outstanding. The rooms are spacious and very comfortable to stay in. Overall, the service is top-notch. If I could give six stars out of five, I definitely would. I highly recommend this hotel to anyone visiting the area.

2026-08-04 • via Nuitee
B
Bogdan • family_with_children • ro
9
Pros:

Marimea camerei si locatia.

Cons:

Pretul micului dejun 90 lei e cam mare.

2026-08-04 • via Nuitee
O
OWI123 • solo_traveller • de
8
2026-08-04 • via Nuitee
C
Costel • couple • ro
10
2026-08-04 • via Nuitee
M
Maria • family_with_children • ro
8
2026-08-02 • via Nuitee
K
Karin • solo_traveller • nl
10
2026-08-02 • via Nuitee