Crystal Palace Hotel

Hotels
9.1 (2811 reviews)
Cpt.Av.Alex Serbanescu 18-20 , Bucharest , ro
+40 21 233 2030

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.9
There were complaints of unclean conditions and unpleasant odors in the rooms.
Service
10
The staff was consistently praised for their friendliness and exceptional service.
Location
9.9
The location was noted as good with convenient access to public transportation.
Room Quality
8.4
Some reviews noted outdated furniture and noise issues, impacting room quality.
Amenities
8.9
Amenities included a sauna and parking, though some items need renovation.
Value for Money
9.4
Value was regarded as good considering the service and overall experience.
Food and Beverage
8.9
Breakfast was good, but there were complaints about the restaurant’s operating hours.
Overall Experience
9.4
Overall experience was positive, with some room for improvement in cleanliness and updates.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:56

Property Description

Luxurious Accommodations
Renovated in 2018, Crystal Palace Hotel offers modern rooms with free Wi-Fi, air-conditioning, minibar, and flat-screen TVs.

Wellness and Fitness Facilities
Guests enjoy complimentary access to the Health Club, featuring a fitness center and sauna for relaxation and rejuvenation.

Culinary Delights
Indulge in an extensive buffet breakfast to kickstart your day and savor international cuisine at the on-site restaurant.

Experience comfort, wellness, and gourmet dining at Crystal Palace Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OTP

Location

Guest Reviews

9.1
Based on 2811 reviews
Cleanliness: 7.9
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 9.4
D
Denys • solo_traveller • pl
7
Hotel needs renovation.
2026-09-12 • via Nuitee
L
Laurentiu • solo_traveller • ro
8
Cons:

Lipsa minibarului

2026-09-12 • via Nuitee
I
Iván • extended_group • hu
9
2026-09-11 • via Nuitee
C
Ciuculescu Marius • solo_traveller • ro
10
2026-09-10 • via Nuitee
A
Andrew • solo_traveller • gb
9
2026-09-09 • via Nuitee
U
Ulici • couple • ro
9
2026-09-07 • via Nuitee
D
DANIELA -MIRELA • couple • ro
10
Pros:

Totul perfect . Multumim

2026-09-06 • via Nuitee
S
Sauciuc • extended_group • ro
9
2026-09-06 • via Nuitee
A
Alina • solo_traveller • ro
9
2026-09-05 • via Nuitee
W
Wiebe • couple • nl
8
2026-09-05 • via Nuitee
A
Alina • couple • ro
10
Pros:

Revin de fiecare care dată la acest hotel!

2026-09-04 • via Nuitee
A
Alina • solo_traveller • ro
10
2026-09-04 • via Nuitee
J
Jakub • extended_group • cz
10
2026-09-04 • via Nuitee
B
Babcinschi • solo_traveller • md
10
I enjoyed the stay. 10/10
Pros:

I enjoyed the room, it was very comfortable and larger than I expected. The breakfast was great. I liked the selection, and the coffee was very good.

2026-09-04 • via Nuitee
M
Mariana • couple • ro
7
More like 3 stars not 4
Pros:

the linen and mattress were comfortable, good location, free big parking

Cons:

small room, very small bathroom, with many old and communist elements, an improvised air conditioner, a broken and non-functional rusty refrigerator, lack of attention to details that are not visible in the pictures

2026-09-02 • via Nuitee
A
Aleksieva • solo_traveller • bg
10
Pros:

Любезен персонал. Луксозни и чисти стаи.

Cons:

Шумът от булеварда.

2026-09-02 • via Nuitee
C
Constantin • couple • us
10
2026-09-02 • via Nuitee
T
Teodora • couple • ro
10
2026-09-02 • via Nuitee
M
MUNTEAN • solo_traveller • ro
5
Cons:

Aerul condiționat care mergea fără oprire,

2026-09-01 • via Nuitee
D
Diana • couple • ro
10
2026-08-31 • via Nuitee