City Express by Marriott Cancun

Hotels
•
City Express
7.2 (295 reviews)
AV. NICHUPTE SN, COL.SUPERMANZANA 1 CENTRO, BENITO JUAREZ, QUINTANA ROO , Cancún , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cons:
Poor amenities
Bad breakfast
Need for renovation

Categories

Cleanliness
7.2
Reviews mentioned clean rooms but noted maintenance issues.
Service
7.7
Generally positive but some mentions of staff needing training.
Location
8.7
Many reviews praised the excellent location.
Room Quality
6.7
Rooms were described as small and poorly maintained.
Amenities
6.2
Concerns over amenities like air conditioning and breakfast.
Value for Money
7.2
Some felt the price was too high for the quality.
Food and Beverage
6.7
Many comments indicated dissatisfaction with breakfast options.
Overall Experience
7.2
Mixed experiences noted, but some enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:47

Property Description

Modern Hotel with Convenient Location

Renovated Accommodations and Amenities
The City Express Cancun offers modern and recently renovated rooms with light wood furnishings. Each room is equipped with air conditioning, a flat-screen cable TV, and a private bathroom. Guests can enjoy complimentary Wi-Fi, continental breakfast, and on-site parking during their stay.

Convenient Access to Beach Club and Activities
Located just a short drive away from Juárez Port and the beach, guests have easy access to a private beach club at km 3.2 of the hotel zone. The beach club offers a range of aquatic activities, a pool, sun chairs, DJ entertainment, volleyball, lockers, bathrooms, showers, and a sea-view restaurant. Additionally, guests have courtesy access to Jet Surf Beach Mexico Club.

Explore Nearby Attractions
Conveniently situated opposite Las Américas Shopping Centre, the hotel provides easy access to Juárez with direct routes to Isla Mujeres, Playa del Carmen, and Cancún Airport within a 35-minute drive. Book your stay now to experience the best of Cancun!

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Please note that parking lots are limited.

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact hotel to check Group Policies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CUN

Location

Guest Reviews

7.2
Based on 295 reviews
Cleanliness: 7.2
Service: 7.7
Location: 8.7
Room Quality: 6.7
Amenities: 6.2
Value for Money: 7.2
Food and Beverage: 6.7
Overall Experience: 7.2
M
MARTIN • solo_traveller • mx
9
Buena estancia.
Pros:

Ubicacion

Cons:

SC

2026-09-15 • via Nuitee
P
Patricia • solo_traveller • bz
10
2026-09-14 • via Nuitee
R
ROBERTO • extended_group • mx
8
Agradable estancia
Pros:

Muy buena ubicacion

Cons:

El dessayuno pudo haber estado mejor

2026-09-11 • via Nuitee
S
simon • solo_traveller • ar
10
Volveré!!
Pros:

Atención del personal y disposición para cualquier inquietud

Cons:

Quedarme pocos días!!

2026-09-10 • via Nuitee
C
carlos • extended_group • mx
10
adecuada
Pros:

excelente ubicación, cerca de un centro comercial.

2026-09-07 • via Nuitee
M
mike gomez • solo_traveller • mx
10
2026-08-30 • via Nuitee
P
Pina • solo_traveller • ca
8
2026-08-26 • via Nuitee
G
gerson • couple • co
7
Pros:

La ubicación

2026-08-16 • via Nuitee
J
juan david • extended_group • co
10
Estuvimos con mi familia muy bonita las instalaciones,el personal amable , centraltodo super! excele
Pros:

las instalaciones , lo central y el personal bebidas calientes disponibles , excelente .

2026-08-15 • via Nuitee
M
MAURICIO ABOGADO • solo_traveller • mx
1
Simplemente DECEPCIONANTE, NO lo recomiendo..
Pros:

La ubicación

Cons:

El aire acondicionado está muy ruidoso, el Recepcionista Daniel es pésimo, no tiene actitud para atender al huesped, está distraído, pierde mucho tiempo y no resuelve, tardó mucho tiempo en hacer check in, me asignó una habitación que era para otra persona, luego voy a compartir la evidencia, el lavabo tarda mucho en vaciar el agua al drenaje, los alimentos del desayuno muy fríos, el huevo y los frijoles incomible, a las 11 de la noche vino un repartidor de comida, me entregó mi pedido, luego me preguntó por el baño, le dije que no sé, y se metió a las instalaciones, libremente, porque a esa hora, no había nadie en la recepción, en general fue decepcionante, no volvería jamás, no lo recomiendo, una disculpa por ser tan honesto en mi valoración, es mejor buscar otras opciones, saludos.

2026-08-13 • via Nuitee
C
CLAUDIA VILLAGOMEZ • solo_traveller • mx
9
AGRADABLE
Pros:

Siempre es grato hospedarme ahí, el personal es muy amable y las habitaciones cómodas y limpias.
Gracias

2026-08-11 • via Nuitee
P
Partida • solo_traveller • mx
10
Pros:

Ubicación y servicio

2026-08-06 • via Nuitee
S
Sandra • solo_traveller • mx
9
2026-08-05 • via Nuitee
M
Maria Andrea • extended_group • br
8
Para mim foi ótimo pq fica em frente ao shopping
Pros:

Localização

Cons:

Para uma noite estava perfeito.

2026-07-24 • via Nuitee
G
Georgina • solo_traveller • mx
9
Pros:

Su ubicación, instalaciones y el desayuno

2026-07-21 • via Nuitee
V
Vargas Güemez • solo_traveller • mx
8
Pros:

La ubicación y la atención del personal

2026-07-16 • via Nuitee
F
Fabiola • family_with_children • mx
7
2026-07-14 • via Nuitee
R
rodolfo • solo_traveller • mx
9
Pros:

Comodidad

Cons:

Ubicación algo lejana

2026-07-13 • via Nuitee
M
Matthew • couple • ca
10
Better than expected for what it is
Pros:

Amazing price. Amazing location. Pretty clean. Lots of parking spaces. Check-in and check-out are extremely fast. Staff are very attentive to your needs. They gave us some extra check-out time at no additional cost. Shout out to Andrés. It’s what you expect for the price. It’s not luxury, but it’s perfect if you arrive late to Cancun and don’t want to waste hundreds of dollars on a nice hotel.

2026-07-12 • via Nuitee
G
Gabriela • family_with_children • mx
10
Pros:

Cuartos amplios, comodos y muy limpios.
Desayuno variado y super buena ubicacion

2026-07-09 • via Nuitee