Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Room maintenance needed
Limited amenities

Categories

Cleanliness
7.54
The room cleanliness was critiqued, with reports of unclean bathrooms and worn furniture.
Service
9.51
The staff are consistently praised for their friendliness and helpfulness.
Location
9.05
The hotel is well-located and has easy access to the metro.
Room Quality
8
Room quality is mixed with some mentioning issues such as broken fixtures and poor maintenance.
Amenities
8.53
Amenities are satisfactory but could use improvements in areas like cocktail offerings.
Value for Money
7.99
Some reviews mentioned the price does not match the quality seen, particularly regarding cleanliness and maintenance.
Food and Beverage
8.04
Breakfast is noted as good, but issues with the cocktails were mentioned.
Overall Experience
8.51
Overall experience is good but affected by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:55

Property Description

Exclusive Design by Renowned Architects
The Hotel Puerta America boasts exclusive and avant-garde design crafted by world-famous architects like Norman Foster, Jean Nouvel, and Zaha Hadid. Each floor, a masterpiece designed by a different international architect, offers a unique and luxurious experience.

Modern Amenities and Comfort
Enjoy comfortable rooms featuring 1 queen-size or 2 twin beds, along with flat-screen smart TVs equipped with Chromecast for seamless audiovisual streaming. Immerse yourself in luxury and convenience during your stay at Hotel Puerta America.

Gastronomic Delights and Stunning Views
Indulge in modern interpretations of traditional Spanish cuisine at the hotel restaurant. Take in the picturesque surroundings at the terrace and garden, or unwind at the top-floor bar with breathtaking views of Madrid's skyline.

Experience luxury and sophistication at Hotel Puerta America - Book your stay now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit.

All cots and extra beds are subject to availability and have to be requested in advance.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.

Private parking is available on site (reservation is not possible). Parking costs € 30 per day. This is subject to availability at each entrance to the building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Sep 16, 2026 until Mon, Jun 14, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.4
Based on 10994 reviews
Cleanliness: 7.54
Service: 9.51
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.51
C
Cristina • couple • es
8
Pros:

El personal y la decoración de las distintas plantas

Cons:

Le falta un poco de mantenimiento

2026-09-19 • via Nuitee
S
Susana • extended_group • es
10
2026-09-19 • via Nuitee
L
Lerga • solo_traveller • es
6
2026-09-19 • via Nuitee
J
Juancar Viajero • solo_traveller • es
9
Pros:

La habitación y el servicio.

Cons:

Precio altísimo.

2026-09-19 • via Nuitee
F
Florin • family_with_children • es
7
2026-09-19 • via Nuitee
J
Juan L. • extended_group • es
9
2026-09-18 • via Nuitee
C
Castillo Belinchón • family_with_children • es
10
2026-09-18 • via Nuitee
J
José Damián • couple • es
8
2026-09-18 • via Nuitee
T
Trinidad • couple • cl
6
2026-09-18 • via Nuitee
J
Juan Carlos • solo_traveller • es
10
Pros:

La amabilidad de las personas que nos atendieron y el hotel es diferente y moderno

2026-09-17 • via Nuitee
T
Teo • solo_traveller • es
9
2026-09-16 • via Nuitee
J
José M. Campañó R. • solo_traveller • es
3
Depósito por habitación si previo aviso
Pros:

Nada en especial

Cons:

Al llegar al hotel te hacen pagar un depósito de 50€ por habitación, los cuales pueden tardar hasta 7 días en devolver, según ellos culpa de tu banco.
Sumado a que este Hotel Necesita una reforma URGENTE

2026-09-16 • via Nuitee
C
Carlos • couple • es
9
2026-09-16 • via Nuitee
R
Rosa Maria • solo_traveller • es
10
Pros:

Las instalaciones por fuera y la piscina.

Cons:

El suelo de moqueta de las habitaciones.
Pero generalmente el hotel es una pasada.

2026-09-15 • via Nuitee
R
Raquel • solo_traveller • es
7
2026-09-14 • via Nuitee
A
Aboubakr • couple • eg
9
2026-09-13 • via Nuitee
M
Maritza anyulibeth • family_with_children • co
10
Pros:

Bien, muy lindos los restaurantes, muy amplio el hotel. El personal super amable, es un gusto quedarse allí.

2026-09-12 • via Nuitee
S
Sandra • couple • es
10
2026-09-12 • via Nuitee
F
Federico • solo_traveller • es
10
2026-09-12 • via Nuitee
D
David Asesormovil • solo_traveller • es
1
Pros:

Nada

Cons:

El trato ya que contraté para tres personas y me dijeron que lo sentían porque no tenían camas supletorias, y encima tuve que solicitar yo la cancelación.

2026-09-11 • via Nuitee