Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Room maintenance needed
Limited amenities

Categories

Cleanliness
7.54
The room cleanliness was critiqued, with reports of unclean bathrooms and worn furniture.
Service
9.51
The staff are consistently praised for their friendliness and helpfulness.
Location
9.05
The hotel is well-located and has easy access to the metro.
Room Quality
8
Room quality is mixed with some mentioning issues such as broken fixtures and poor maintenance.
Amenities
8.53
Amenities are satisfactory but could use improvements in areas like cocktail offerings.
Value for Money
7.99
Some reviews mentioned the price does not match the quality seen, particularly regarding cleanliness and maintenance.
Food and Beverage
8.04
Breakfast is noted as good, but issues with the cocktails were mentioned.
Overall Experience
8.51
Overall experience is good but affected by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:55

Property Description

Exclusive Design by Renowned Architects
The Hotel Puerta America boasts exclusive and avant-garde design crafted by world-famous architects like Norman Foster, Jean Nouvel, and Zaha Hadid. Each floor, a masterpiece designed by a different international architect, offers a unique and luxurious experience.

Modern Amenities and Comfort
Enjoy comfortable rooms featuring 1 queen-size or 2 twin beds, along with flat-screen smart TVs equipped with Chromecast for seamless audiovisual streaming. Immerse yourself in luxury and convenience during your stay at Hotel Puerta America.

Gastronomic Delights and Stunning Views
Indulge in modern interpretations of traditional Spanish cuisine at the hotel restaurant. Take in the picturesque surroundings at the terrace and garden, or unwind at the top-floor bar with breathtaking views of Madrid's skyline.

Experience luxury and sophistication at Hotel Puerta America - Book your stay now for an unforgettable experience.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit.

All cots and extra beds are subject to availability and have to be requested in advance.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.

Private parking is available on site (reservation is not possible). Parking costs € 30 per day. This is subject to availability at each entrance to the building.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, May 20, 2026 until Sun, Jun 14, 2026
Swimming pool: Closed from Wed, Sep 16, 2026 until Mon, Jun 14, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 10589 reviews
Cleanliness: 7.54
Service: 9.51
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.51
I
Isabel • couple • es
10
Muy recomendable.
Pros:

Es la segunda vez que nos alojamos en este hotel.
La atención al cliente fue muy buena. Las instalaciones muy bien cuidadas y la habitación muy bonita, sin duda destacable la originalidad de las diferentes platas.
Está cerca de una línea de metro.
Sin duda muy recomendable.

2026-06-13 • via Nuitee
R
Raluca Andreea • couple • es
10
De sueño
Pros:

Estéticamente precioso, inmejorable. El personal muy agradable y muy atentos a todo, se ofrecen a ayudarte siempre, te informan de todo. Nuestra televisión no funcionaba, llamamos y en menos de dos minutos ya estaban en la puerta y lo arreglaron en menos de 5 minutos. 10/10

2026-06-13 • via Nuitee
Ángeles • solo_traveller • es
10
Pros:

Todo el hotel

2026-06-13 • via Nuitee
P
Paula • family_with_children • es
8
Pros:

El diseño y la comodidad

Cons:

El colchón de la cama supletoria era un poco duro

2026-06-13 • via Nuitee
A
Ana • solo_traveller • es
9
2026-06-13 • via Nuitee
J
Juan Manuel • solo_traveller • es
7
Cons:

La piscina cerrada a pesar del calor que hacía

2026-06-13 • via Nuitee
N
Noelia • solo_traveller • es
8
Pros:

Que estaba muy limpio y el personal muy amable

Cons:

Que pedí una cama doble y me pusieron dos camas. Me esperaba algo más de un hotel 5 estrellas.

2026-06-13 • via Nuitee
M
Mariangelica • couple • es
9
2026-06-12 • via Nuitee
M
Miren • solo_traveller • es
9
Fantástico !
Pros:

Amplitud, la piscina y me encantó el restaurante de la última planta

Cons:

Me gustó todo

2026-06-11 • via Nuitee
M
María Eva • solo_traveller • es
9
2026-06-10 • via Nuitee
G
Gloria • couple • es
9
2026-06-10 • via Nuitee
V
Valentin • solo_traveller • be
9
2026-06-10 • via Nuitee
L
Luis • solo_traveller • es
8
2026-06-10 • via Nuitee
M
Morales-Vargas • solo_traveller • au
10
Pros:

The room was well decorated, spacious and the staff were extremely polite

Cons:

Couldn’t complain really it provided everything I needed

2026-06-09 • via Nuitee
V
Vin • couple • nl
7
2026-06-09 • via Nuitee
D
DAVIDE • family_with_children • it
10
2026-06-08 • via Nuitee
H
Hugo • couple • es
8
2026-06-08 • via Nuitee
M
Mireia • couple • es
8
Pros:

Si

Cons:

La habitación estaba sucia, la moqueta con manchas, las paredes chorretones, no había basura en la habitación

2026-06-08 • via Nuitee
I
Irina • family_with_children • es
10
2026-06-08 • via Nuitee
L
Lara • couple • es
8
2026-06-08 • via Nuitee